Managing Information and

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6 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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Managing Information and
Communication Technology

Dennis Trewin

Outline of Presentation


Organisational Models


Alignment between ICT and business
areas


Strategic Planning


Hardware and Software management


Knowledge Management


Outsourcing or Partnering

Outline of Presentation


Project Management


Change Management


Management of Human Resources


Disaster Recovery

Alternative Organisational Models


Model 1


Centralised ICT


Model 2


Coherence through Standards
rather than centralising all aspects of ICT

Alignment between ICT and
Business Areas


Works in both directions


Involve top management in Strategic ICT
matters


Make the Chief Information Officer part of
ICT


High Level Committee dealing main ICT
planning issues (eg major acquisitions)


Physical location of ICT staff

Strategic Planning


Look at costs and risks not just benefits


Have an underlying ‘enterprise
architecture’


Capital Planning


maintaining or
extending the hardware and software base

Hardware and Software
Management


Should not be treated as a free good.
Internal charging arrangements might be
considered


Standards can provide common look and
feel


Meta data standards


Stay with mainstream products


Good relationships with key ICT suppliers

Internet and Data Management


Data warehousing to support internet
releases


Take an interest in design and content of
web site (big impact on public image)


Security issues

Data Warehouse Approach



Estimates from

Data Collections

Data Warehouse

Published Data

Knowledge Management


“Now that knowledge is taking the place of
capital as the driving force in organisations
world wide, it is easy to confuse data with
knowledge and information technology
with information.” Peter Drucker

Knowledge Management


Not just about technology; also about
organisational culture and practices


Appropriate behaviours include
preparedness to write things down;
preparedness to share information;
methodical approach; and good technical
infrastructure)


Project Management


Business projects not ICT projects!


Poor project management is the main cause of project
failures


Good project management requires:


-

attention from top level management


-

agreed governance arrangements


-

effective risk analysis in guiding discovery


-

avoidance of untried technology


-

end user involvement


-

an agreed framework for managing projects

Change Management


Standing still is not an option!


Two types of changes


(a) underlying ICT
environment, or (b) applications systems


Some key principles:


-

consultation with users of systems


-

project planning


-

thorough testing before implementation


-

removal of old services

Human Resources


Ensure ICT staff focus on outcomes and
clients

Disaster Recovery


Need risk management strategy and disaster
recovery plan


Risk management involves (a) identification of
possible risks, (b) assessing the liklihood of risks
occurring, (c) and potential damage if the risk is
realised


Select most important mitigation stratefies


Disaster recovery plan outlines roles and
responsibilities