Managing Information and


6 Νοε 2013 (πριν από 4 χρόνια και 6 μήνες)

90 εμφανίσεις

Managing Information and
Communication Technology

Dennis Trewin

Outline of Presentation

Organisational Models

Alignment between ICT and business

Strategic Planning

Hardware and Software management

Knowledge Management

Outsourcing or Partnering

Outline of Presentation

Project Management

Change Management

Management of Human Resources

Disaster Recovery

Alternative Organisational Models

Model 1

Centralised ICT

Model 2

Coherence through Standards
rather than centralising all aspects of ICT

Alignment between ICT and
Business Areas

Works in both directions

Involve top management in Strategic ICT

Make the Chief Information Officer part of

High Level Committee dealing main ICT
planning issues (eg major acquisitions)

Physical location of ICT staff

Strategic Planning

Look at costs and risks not just benefits

Have an underlying ‘enterprise

Capital Planning

maintaining or
extending the hardware and software base

Hardware and Software

Should not be treated as a free good.
Internal charging arrangements might be

Standards can provide common look and

Meta data standards

Stay with mainstream products

Good relationships with key ICT suppliers

Internet and Data Management

Data warehousing to support internet

Take an interest in design and content of
web site (big impact on public image)

Security issues

Data Warehouse Approach

Estimates from

Data Collections

Data Warehouse

Published Data

Knowledge Management

“Now that knowledge is taking the place of
capital as the driving force in organisations
world wide, it is easy to confuse data with
knowledge and information technology
with information.” Peter Drucker

Knowledge Management

Not just about technology; also about
organisational culture and practices

Appropriate behaviours include
preparedness to write things down;
preparedness to share information;
methodical approach; and good technical

Project Management

Business projects not ICT projects!

Poor project management is the main cause of project

Good project management requires:


attention from top level management


agreed governance arrangements


effective risk analysis in guiding discovery


avoidance of untried technology


end user involvement


an agreed framework for managing projects

Change Management

Standing still is not an option!

Two types of changes

(a) underlying ICT
environment, or (b) applications systems

Some key principles:


consultation with users of systems


project planning


thorough testing before implementation


removal of old services

Human Resources

Ensure ICT staff focus on outcomes and

Disaster Recovery

Need risk management strategy and disaster
recovery plan

Risk management involves (a) identification of
possible risks, (b) assessing the liklihood of risks
occurring, (c) and potential damage if the risk is

Select most important mitigation stratefies

Disaster recovery plan outlines roles and