Knowledge Management Tools

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6 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Knowledge Management Tools

Abstract


More and more companies use knowledge
management to leverage theis most important
resource : knowledge.



Knowledge management tries to provide the
means to capture, distribute and reuse knowledge
both for explicit and tacit knowledge

Introduction


Efficient knowledge management is not only a
competitive advantage but a vital activity for high
-
tech companies.


Two kinds of knowledge must be preserved and
managed :


Explicit knowledge


Tacit knowledge



Explicit & Tacit knowledge


Explicit knowledge is knowledge that is already
available in the form of technical reports, meeting
protocols, products specifications, etc.


Tacit knowledge is the knowledge that employees
have in their brains in form of individual
experience, design rationales, best practices and
lessons learned.


Because of increasing specialization, increasing
product complexity, fierce competition and a
constant brain
-
drain of experts, knowledge
management is regarded as the driving force for
successful operations in the future.

What is a knowledge tool?


Knowledge management tools are technologies,
broadly defined, which enhance and enable
knowledge generation, codification, and transfer.
As with any tools, they are designed to ease the
burden of work, through augmentation and
automation, allowing resources to be applied
efficiently to the tasks for witch they are most
suited.

Typology of Knowledge Tools


Knowledge Generation


Acquisition


Synthesis


Creation

Typology of Knowledge Tools


Knowledge Codification


Typology of knowledge


Process Knowledge


Factual Knowledge


Catalog Knowledge


Cultural Knowledge


Representation of knowledge


Knowledge
-
Bases


Knowledge Maps


Organizational Thesaurus and Dictionary


Simulators

Typology of Knowledge Tools


Knowledge Transfer


Temporal Distance


Physical Distance


Social Distance

Aspects of Engineering Knowledge
Management


The term
knowledge management

describes
a huge set of methods and tools reaching
from information technology to social
sciences. Engineering knowledge
management is focused on the product
creation process and the interface between
engineering and manufacturing.

Aspects of Engineering Knowledge
Management


Skill Management


Capturing and distributing tacit knowledge
like lessons learned and best practices


Managing explicit knowledge like reports,
documents, protocols


Capturing and reusing design rationales


Knowledge based engineering methods and
application.

Aspects of Engineering Knowledge
Management


Skill management deals with the
maintenance and documentation of
employees’ skills. Clearly, it is necessary to
predict skills needed for the future and to
take measures to get these. Yellow pages
which contain the names and competency
profiles of company experts help to get into
contact and increase networking capabilities
of new employees.

Aspects of Engineering Knowledge
Management


Best practices describe optimal solutions for
typical engineering problems. Lessons
learned are experiences gained and errors
made during a project whose application in
other projects can greatly improve their
performance.

Aspects of Engineering Knowledge
Management


Design rationales capture the knowledge of
design decisions made in the product
creation phase.Modeling and reusing design
rationales is a huge challenge for
knowledge intensive companies because
very few documents generated during
product creation reveal the complex
reasoning involved.

Aspects of Engineering Knowledge
Management


Knowledge based engineering is a highly
dynamic area of research. It deals with
automatic knowledge processing that helps
to support the engineer in repetitive
tasks.Before a knowledge based engineering
application can be deployed you have to
collect the knowledge from the experts and
find an appropriate representation for
machine interface.