Knowledge Management Tools


6 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

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Knowledge Management Tools


More and more companies use knowledge
management to leverage theis most important
resource : knowledge.

Knowledge management tries to provide the
means to capture, distribute and reuse knowledge
both for explicit and tacit knowledge


Efficient knowledge management is not only a
competitive advantage but a vital activity for high
tech companies.

Two kinds of knowledge must be preserved and
managed :

Explicit knowledge

Tacit knowledge

Explicit & Tacit knowledge

Explicit knowledge is knowledge that is already
available in the form of technical reports, meeting
protocols, products specifications, etc.

Tacit knowledge is the knowledge that employees
have in their brains in form of individual
experience, design rationales, best practices and
lessons learned.

Because of increasing specialization, increasing
product complexity, fierce competition and a
constant brain
drain of experts, knowledge
management is regarded as the driving force for
successful operations in the future.

What is a knowledge tool?

Knowledge management tools are technologies,
broadly defined, which enhance and enable
knowledge generation, codification, and transfer.
As with any tools, they are designed to ease the
burden of work, through augmentation and
automation, allowing resources to be applied
efficiently to the tasks for witch they are most

Typology of Knowledge Tools

Knowledge Generation




Typology of Knowledge Tools

Knowledge Codification

Typology of knowledge

Process Knowledge

Factual Knowledge

Catalog Knowledge

Cultural Knowledge

Representation of knowledge


Knowledge Maps

Organizational Thesaurus and Dictionary


Typology of Knowledge Tools

Knowledge Transfer

Temporal Distance

Physical Distance

Social Distance

Aspects of Engineering Knowledge

The term
knowledge management

a huge set of methods and tools reaching
from information technology to social
sciences. Engineering knowledge
management is focused on the product
creation process and the interface between
engineering and manufacturing.

Aspects of Engineering Knowledge

Skill Management

Capturing and distributing tacit knowledge
like lessons learned and best practices

Managing explicit knowledge like reports,
documents, protocols

Capturing and reusing design rationales

Knowledge based engineering methods and

Aspects of Engineering Knowledge

Skill management deals with the
maintenance and documentation of
employees’ skills. Clearly, it is necessary to
predict skills needed for the future and to
take measures to get these. Yellow pages
which contain the names and competency
profiles of company experts help to get into
contact and increase networking capabilities
of new employees.

Aspects of Engineering Knowledge

Best practices describe optimal solutions for
typical engineering problems. Lessons
learned are experiences gained and errors
made during a project whose application in
other projects can greatly improve their

Aspects of Engineering Knowledge

Design rationales capture the knowledge of
design decisions made in the product
creation phase.Modeling and reusing design
rationales is a huge challenge for
knowledge intensive companies because
very few documents generated during
product creation reveal the complex
reasoning involved.

Aspects of Engineering Knowledge

Knowledge based engineering is a highly
dynamic area of research. It deals with
automatic knowledge processing that helps
to support the engineer in repetitive
tasks.Before a knowledge based engineering
application can be deployed you have to
collect the knowledge from the experts and
find an appropriate representation for
machine interface.