Knowledge Management: Pop Def.


6 Νοε 2013 (πριν από 3 χρόνια και 8 μήνες)

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Knowledge Management: Pop Def.

"Knowledge management will deliver outstanding collaboration and partnership working. It will
ensure the region maximizes the value of its information and knowledge assets and it will help its
citizens to use their creativity and skills better, leading to improved effectiveness and greater
innovation". West Midlands Regional Observatory, UK

"Knowledge Management is the discipline of enabling individuals, teams and entire organisations
to collectively and systematically create, share and apply knowledge, to better achieve their
objectives“ Ron Young, CEO/CKO Knowledge Associates International

"Most activities or tasks are not one
time events. Whether its drilling a well or conducting a
transaction at a service station, we do the same things repeatedly. Our philosophy is fairly simple:
every time we do something again, we should do it better than the last time". Sir John Steely
Browne, BP, Harvard Business Review, 1997.

"If only HP knew what it knows it would make three times more profit tomorrow“ Lew Platt, ex
CEO Hewlett Packard

"We recognise that our most important asset is people and their knowledge. We understand
Knowledge Management (KM) as the cultivation of an environment within which people are willing
to share, learn and collaborate together leading to improvement". Care Services Improvement
Partnership (CSIP)

Justification for Knowledge Mgt:

Ms Macintosh Perspectives

Most work/project designs are information based

Organizations are able to compete on the basis of

Products and services are increasingly complex,
endowing them with a significant information component.

The need for life
long learning is an inescapable reality

Changes in strategic direction may result in the loss of
knowledge in a specific area

Early retirements and increasing mobility of the work
force lead to loss of knowledge

Knowledge Management Concepts

Refers to the assumptions of the level of
existence of knowledge in individuals,
organizations or communities and how it is
communicated ( Kampf 2009)

Types of Knowledge Mgt concepts

Socilaization Externalization Combination
Internalization (SECI) of knowledge conversion

Strategic Communities (Stork & Hill)

The knowing cycle (Choo)

Communities of practices (Wenger & Synder)

Knowledge Asymmetries (Kastberg)

Ba (Nonaka, Toyama & Kano)

Socilaization Externalization Combination
Internalization (SECI) of knowledge conversion

Model emanated in a Japanese company from
knowledge creation and innovative research

Involves four models of conversion(SECI)

Requires a spiral innovation process for the
functioning of the modes of conversion

Presents persons communications needs in
work description

Project focus shifts from implicit


It focus not only solving problems, but on
understanding how (Nonaka et al 2000)

Strategic Communities (Stork &

Planned and specific assistance to shape
communities work

Knowledge sharing in work practices

It is assumed that strategic community is
located in within an organization

Actions are tied to communities
characteristics to shape work

The knowing cycle (Choo)

Involves more decision making than
knowledge creating

An essential tool in analyzing different
project groups

Model brings together sense making,
knowledge creating and decision making
through streams of experience ,shared
meanings and new capabilities (Choo

Communities of practices (Wenger
& Synder)

Mutual engagement, joint venture and
shared collection in our ways of

Offers concepts to address stakeholders’

In project management the COP motivates
stakeholders, build shared inventory and
foster mutual engagements

Knowledge Asymmetries

Requires the notion of balancing the

Very essential for development work

Knowledge arises through various

The results of a project is designed for all

Acknowledges diversity in perspectives
and knowledge contributions

Ba (Nonaka, Toyama & Kano)

Focuses on context of knowledge rather
the process itself

Relates to the SECI models of conversion

A shared context in which knowledge is
shared, created and utilized (Nonaka et al


Do knowledge management concepts
offer a better understanding of knowledge
problems and shape project conceptions
from a communicative perspective?


Constance Kampf (2009) Project
Management: A Communicative Approach

Sork,John and Hill, Patricia A
(2000)Knowledge Diffusion through
Strategic Communities

Joann T.Hackos (1994) Managing your
Documentation Projects

Wenger, E (1998) Communities of
Practice: Learning, meaning and identity