Web 2.0 for Government

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Web 2.0 for Government

Knowledge Management

Everyone benefits by sharing knowledge

March 24, 2010




Emerging Technologies
Work Group

Rich Zaziski,
CEO

FYI Business Solutions

rich.zaziski@fyisolutions.com



Overview of Web 2.0



Knowledge Management


What is Knowledge Management?


Advantages


Objectives


Getting Started


Advanced Features



Examples



Questions and Answers

Knowledge Management in Web 2.0



Browser
-
based

platform


Users own and control their data


Architecture of participation


Facilitates
collaboration


Consumer
-
generated media


Social Networking


Knowledge Management

Overview of Web 2.0



Organizations have vast amount of information, which creates problems
such as:


How do you find the information?


Who do you contact to get it?


Once you find it, how can you be sure its complete and up
-
to
-
date?


A

Knowledge

Management

Portal

acts

like

a

library

in

that

it

is

a

repository

for

all

available

relevant

information

on

a

given

subject

area
.



It

also

provides

a

powerful

platform

for

information

sharing

and

collaboration
.

What is Knowledge Management?



Contributes to the
intellectual capital
of the organization


Facilitates information
sharing
, which often leads to
innovation


Eliminates redundant
processes and information


Reduces e
-
mail
volume


Improves

productivity and efficiency


Reduces risk
of knowledge loss due to retirement or turnover
of experienced workers


Accelerates
on
-
boarding of new staff


Advantages of Knowledge Management



Create a
platform

that facilitates the sharing, collaboration, and
maintenance of your institutional knowledge.


Design an intuitive, browser
-
based and
“light
-
weight”
solution that
can be used by every level of the organization.


Provide an
easy
-
to
-
use

framework that allows subject matter experts
to update and maintain knowledge bases.


Develop a strategy to assimilate the knowledge repository into the
“day
-
to
-
day” business processes to facilitate a
self
-
sustaining

operational environment.


Design a solution that will be easily
transportable
to future platforms.

Objectives of Knowledge Management

Getting Started with Knowledge Management

Organize

Visualize

Sustain

Getting Started with Knowledge Management

Organize


Gather Stakeholders, subject matter experts, and process
owners


Identify logical categorizations (subject areas). This may
take the form of such categories as:

People

Technologies

Processes

Getting Started with Knowledge Management

Visualize


Go from a
logical model
to a ‘physical’
model


This is
represented
in the Wiki
design


Overview of a Wiki


Website

that allows for
easy

creation
and editing of content,
interlinked web pages and documents



A wiki enables documents to be
written collaboratively
, in a
simple markup language

using a web browser



The entire collection of pages, which are usually interconnected
by hyperlinks, is "the wiki"



A wiki is essentially a database for creating, browsing, and
searching through information




Wikipedia is the most widely visited ’wiki’ on the internet


Uses of a Wiki



Collaborative Software



Project Communication



Intranets



Group Learning



Knowledge Management



Project & Portfolio Management




Components of a Wiki



Layout and Navigation



Editing



Linking and Creating Pages



Searching



Security



Community



Documents




Getting Started with Knowledge Management

Sustainable


Create round
-
trip business processes
to keep the information up to date
without making it burdensome.


Enable users to own and control
their own content.


One of the guiding principles is to do
this without programming.


Integrate into issues management
or project management workflow

Advanced Features


Personalization


Workflow with Approvals


Consolidated Daily Emails


Issues Management


Open Social Networking


Dashboards and Reports


RSS Feeds


Project and Portfolio Management


Microsoft SharePoint and Exchange Integration


Advanced Search with Search Engine Optimization

Demonstration / Example

Knowledge Management in Web 2.0

Questions ?


Knowledge Management in Web 2.0

Thank you!



Rich Zaziski,
CEO

FYI Business Solutions

rich.zaziski@fyisolutions.com


www.FYIsolutions.com