THE DARKER SIDE OF KM

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6 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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KNOWLEDGE MANAGEMENT:

THE DARKER SIDE OF KM




Frank Land, Sevasti
-
Melissa Nolas & Urooj Amjad


London School of Economics


March, 2004


KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM

Menu


Background


Getting a common understanding


Foundations


The darker side


Conclusions

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM

Background


Pre
-
history of KM


Knowledge economy


Knowledge worker


Knowledge based systems


Role of IT and IS

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


History of KM


Only a decade old


Rapid growth


Academic discipline


Literature, journals, conferences

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


Rhetoric of KM


A CSF for competition


Knowledge equates to truth


Technology enables KM


Knowledge is value free

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM

Getting a common understanding


What is knowledge?


A slippery concept


Knowledge as a commodity


Knowledge as a construct


Knowledge and information


Knowledge and understanding

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


Who has knowledge?


General knowledge


The individual


The group


The organization


The knower(s)


The would
-
be knowers

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


Where is knowledge?


Internal vs. external


Tacit vs. explicit


Formal and informal


Books and libraries

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


The knower


Control access to knowledge


Control dissemination of knowledge


Control use of knowledge


Provide and control knowledge sharing tools


Control knowledge inventory


KNOWLEDGE MANAGEMENT:

THE DARKER SIDE OF KM


The would
-
be knower


Control acquisition of knowledge
-
learning,
scouting


Control sharing of knowledge


Control knowledge inventory



Note possible tension between the knower
and the would
-
be knower

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM

Foundations



Although KM has been recognised as a new
discipline its roots are ancient and there is a
rich literature which refers to KM though
not under that name



KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


Examples of foundations include:



EDUCATION


MARKETING


LAW


CRIMINOLOGY


SCIENTIFIC MANAGEMENT


ORGANIZATIONAL POLITICS


THEOLOGY


SCIENTIFIC METHOD


KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


Examples of foundations include:



ARTIFICIAL INTELLIGENCE


INFORMAITON ECONOMICS


STRATEGIC INFORMATION SYSTEMS


QUALITY MANAGEMENT

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM

The darker side:


KM STANDS FOR KNOWLEDGE MANAGEMENT…

but also for…

…KNOWLEDGE MANIPULATION…

and…

…KNOWLEDGE MANIPULATION IS AN ASPECT OF
KNOWLEDGE MANAGEMENT

KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM


Examples of knowledge manipulation may be found in:



ORGANIZATIONAL POLITICS


MARKETING


SCIENTIFIC MANAGEMENT


EDUCATION


CRIMINOLOGY


THEOLOGY


SCIENTIFIC METHOD


KNOWLEDGE MANAGEMENT:THE
DARKER SIDE OF KM

Conclusions


Much of the rhetoric of KM is naïve


Knowledge manipulation is pervasive


Knowledge and power are interdependent


All uses of knowledge are instrumental


White collar crimes are often KM based


The tools of KM include spin, propaganda, and omerta


Designers of KM have to recognise the ethical dimensions


Technology is important but limited