Sydney Knowledge Management Forum

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6 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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Sydney Knowledge Management Forum

Derek Jardine

Managing Director

Information Solutions


Derek@informationsolutions.com.au

Information Solutions

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User
-
centred taxonomies


What is a taxonomy?


Making it user
-
centred.


Methodology


Sample projects


Discussion

Information Solutions

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A taxonomy aspires to be..


a correlation of the different

languages


used by the
enterprise


a support mechanism for navigating around, and
gaining access to the intellectual capital of an
enterprise


a combination of tools such as portal navigation aids,
support for search engines, knowledge maps, as well
as an authority for tagging documents and other
information objects


a knowledge base in its own right
.

Information Solutions

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(TPLF)

Home

>
Business and Economy

>
Companies

>

Arts & Humanities

Literature
,
Photography
...


Business & Economy

Companies
,
Finance
,
Jobs
...


Computers & Internet

Internet
,
WWW
,
Software

...


Education

College and University
,...


Entertainment

Cool Links
,
Movies
,

Example taxonomy
-

familiar?

Business Libraries


Business Opportunities

Business Schools

Chats and Forums

Classifieds

Companies

Consortia

Conventions

Cooperatives

Education

Advertising@


Aerospace@


Agriculture@


Anthropology @


Apparel@


Architecture@


Automotive@


Aviation@


Biomedical@


Chemicals@

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Benefits of a taxonomy


C
onsistent naming

schemes
means people
can

they find relevant

m
aterial more quickly.


The content author is provided with a
consistent and up to date

vocabulary with
which to name and describe content


When synonyms are held in the taxonomy,
people find assets



even when they use

different
’ terminology.

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Benefits…2


The taxonomy provides a “map” of the
information available,and in itself reveals
important information about how the

organisation sees itself


Imprecise user search requests can be clarified


Taxonomies make search engines and

portals
work.

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Context and content

Analyse the content

Identify corporate strategy

and core business processes

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Determine how

the target audience use information

A possible methodology


Identify business need


stakeholder interviews


Research


existing classifications, legislation,
standards, content inventory


Analysis of context


strategy, goals, aspirations, tasks,
business process, key decision points, business
benefit


Identify opportunities to provide multi
-
faceted
categorisation and integrate with a metadata model


Develop high level classification


Review, test, iterate, and sign
-
off


Develop and sign
-
off

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IAG knowledge base taxonomy


Product


Glossary


Definitions


Procedures


Lifecycle focus


Customer questions


Features and benefits


Customer procedures

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An example


Agreed value

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What is Agreed Value?

My Agreed value has dropped,

why hasn’t my premium?

What are the benefits of Agreed

Value?

How do I calculate Agreed Value?

An example


Agreed value

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What is Agreed Value?

My Agreed value has dropped,

why hasn’t my premium?

What are the benefits of an Agreed

Value option?

How do I calculate Agreed Value?

Glossary

Procedure/Task

Features & Benefits

Customer question


User focus




Classification

Epicurious

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In summary


the purpose of a
taxonomy


Articulate strategic focus


Support task completion and decision making


Facilitate the creation of quality navigation


Arrange content efficiently


Help provide context.

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Discussion


Automated and semi
-
automated categorisation
models


Taxonomies within the context of information
architecture


Taxonomies incorporated into metadata
models


AGLS, Dublin Core

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