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6 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

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Knowledge Management


Part 1: The Royal Ottawa Health Care
Group


Part 2: Bluewater Health


Part 3: Cancer Care Ontario





Part 1: Knowledge Management
@ the Royal Ottawa Health Care
Group


Cathy Cuzner

Royal Ottawa Health Care Group

January 30, 2004

Goal


The ROHCG's Knowledge Management (KM)
Working Group exists to support our clinicians,
researchers, educators and support staff as we
transition to a "Centre of Excellence,"
Knowledge Management being an important tool
in that transition.


Update skills, knowing what each other knows,
and sharing information and knowledge


KM Project Team


Clinicians


Education coordinators


IT specialists


Library staff

Does this sound familiar?


Literature Searching


Information Gathering


Information Dissemination


Information Sharing


Self
-
directed Learning


… more Library connections!


Electronic resources


CD
-
ROMS


Internet resources


Audio
-
visual resources


Online courses


credit and non
-
credit


= E
-
Learning


= Learning Center

KM /E
-
learning
Relationship?


Library supports learning


Learning supports knowledge


Tracking system for Learning


= Learning Management System


Who knows what?


Search the LMS!

KM Partnerships

Library &

Learning

Centre

Information

Services

Clinical

Programs

and Support

Services

Learning

And

Development

Vendors

Do staff know what

they need to know?


Support best practice


Needs Assessment


Quick and easy to complete


Print and online


Individual Report

Staff Learning

Needs Assessment


Objectives


To develop a comprehensive needs
assessment for all employee groups


To identify and prioritize staff learning
needs


To align individual needs with the
program/department and/or discipline


To develop a corporate education plan

Results of Staff Education Needs
Assessment


Top Ten Content Areas for ROHCG

This example
of a Learning
Script cites
books, AV
kits, and a
web site.

Next Steps


Analysis


Staff meetings with:


Programs


Develop plan


Collection Development


Course Development


Budget allocation


ROHCG
Internet

Portal:

Education
Events

ROHCG
Intranet

Portal:

Library
Services

ROHCG Intranet

Portal:
Education “Mail Bag”

Clinical Dashboard


Goal


To design, implement and evaluate an on
-
line
clinical information tool in Geriatric Psychiatry


To support clinical decision making, education and
research by presenting readily accessible
information to health care providers


To customize dashboards according to clinician
needs

Clinical Dashboard

Learning Management System


Advertises events


Registers participants


Processes payments


Tracks participation


Reports hours, resources and results by
employee/discipline/department/program


Catalogues eLearning programs
(Orientation, Clinical Knowledge, etc)

Learning
Management
System

The Future
-

eLearning


Exploit video conferencing between sites and
community based teams for education and
clinical discussions


List resources that address learning needs


Print


On
-
line


Library collection


Education calendar events


Upcoming conferences

Evaluation


Measure benefits


Tangible/Intangible


Performance improvements


Return on Investment


Implementation Success


Stakeholder Satisfaction


Measure Costs


Measure Adoption and Usage

Questions?

Please contact me:


Cathy Cuzner


Ccuzner@rohcg.on.ca


(613) 722
-
6521 x6832



Knowledge Management

Part 2: Bluewater Health

bluewater health

mission

Bluewater Health is committed to excellence in
providing healthcare for our patients, support for
their families, resources for our community and a
positive working environment for our people.


vision

Bluewater Health will strive to be the best
community

hospital in Ontario.


bluewater health values


Respect


Openness


Service


Compassion


Teamwork


Accountability


Trust


Integrity

KM at Bluewater Health


Jill Campbell

Manager of Knowledge Management

Bluewater Health

jcampbell@bluewaterhealth.ca

one librarian’s km journey


Setting the stage



KM definition



Group Exercise



Corporate readiness



Starting Out



Librarian’s role







The journey continues



Where the change led





definition




Knowledge management is the creation,
capture, exchange, use and communication
of an organization’s intellectual capital.



Knowledge management is about enhancing
the use of organizational knowledge through
sound practice of information management
and organizational learning


exercise



What was the
outcome?



What feelings
were associated
with the exercise?


corporate readiness


Organizational Goals



“ Knowledge Organization


to investigate
opportunities to support evidence
-

based
decision
-
making through creation of knowledge
oriented culture”


Culture Shift



3 organizations into one entity


creation of
Bluewater Health



Investment in culture shift with Leadership
Institute



New facility design


Measurement



Increased benchmarking with peer hospitals

the librarian????





As well as the drive to
share
knowledge

as an
organizational
practice
, librarians bring a deep
knowledge of the
mental
pathways

that guide those
successful searches

that match
useful content

to an eager
patron”



Guenther, Kim “Knowledge
Management Benefits of Intranets,
Online 25(3) pp 22

km process & the librarian


Identify
-

determine core
competencies


Collect
-

acquiring
knowledge, skills,
theories, experience


Select
-

filtering , critical
appraisal


Store
-
organize


Share
-

knowledge transfer


Apply
-

decision making
based on evidence,
experience


Create
-

benchmarking ,
proposals


Sell
-
new services


Review corporate
directions and complete
skills inventory



Attend learning sessions,
network, read….


Assess the “art of the
possible”


Systems and tools
-

Inmagic


Presentations, articles,
teams


Plan Do Check Act,
-

imbed Km in goals and
objectives


Document, record


proposals, job descriptions


Champions and marketing

journey continues

Organizational structure
Idexing and classification
Rentention scheduling
Policy&Procedure Task Force
Strategic IM issues
Website development
Internet access
Information Management
Strategic use of information
Electronic Health Records
Reports and forms control
Decision Support Team
Education infrastructure( CoP)
E-learning applications
Learning management systems
Staff Development & Learning
Dissemination of Pt. Exp Score
Weekly, unit specific , report format
Measurement Team
R ol e T ransformati on
Knowledge Management

Part 3: Cancer Care Ontario



Knowledge Sharing and
KM

The good, the bad and the
ugly






Tamara Harth

Cancer Care Ontario

tamara.harth@cancercare.on.ca

January 2004

Agenda


Knowledge Management defined


Benefits


The critics


What to know before diving in


Lessons Learned thus far

What is Knowledge Sharing?


The ability of an organization to systematically
capture and organize the wealth of knowledge and
experience gained from staff and partners and create
links between groups and communities working on
similar topics

Mark his words…



t
echnology is totally necessary but
completely insufficient”

Hubert St. Onge

Benefits


Productive collaboration


accelerates learning and
developing new capabilities


Decision making


right information at the time
decisions are made


Coherence


alignment, not reinventing the wheel or
repeating the same mistakes


Innovation


create value by sharing ideas and
building on them


Criticisms of KM initiatives


Evolved through hype


Latest Fad


“the techies are doing stuff with the Internet”


Apathetic


Don’t see link or benefit to their job or area


Promising unrealistic solutions


Generating misleading terminology


Prioritizing technology over people and processes



Critical to KM initiatives



The value proposition must not be associated purely
with technology but also align to business objectives


Focus should NOT be on looking to KM as a way to
reduce dependency on humans by making all
knowledge tacit but rather focusing on the strategic
application of knowledge to improve decision making
or create the conditions for innovation


Clear objectives associated with initiative


Support from Senior Management


Don’t expect Knowledge Management initiatives to
happen overnight!



How will things change



More collaboration


Improved accessibility


Improved work habits and processes


Increased visibility and transparency



Critical Success Factors



High quality knowledge content


Integration of Interchange into business processes


specifically those that generate and disseminate
knowledge content


User friendly and easily accessible


Lessons Learned



Start Small


Sell as business process improvement rather than
KM


Get Senior Management Team buy in


Negociate and be clear about KM ROI


Communicate, Communicate, Communicate!


Document and advertise the success stories



Where it has worked


WHO


World Bank


NASA


BP

References


Ellis, Steve. (2003/2004). Cultivating a knowledge culture.
Knowledge Management,
7(4), 17
-
19
.



Higgison, Sandra. (2003/2004). Your Say: KM on trial.
Knowledge Management
,7(4), 10
-
12.



Laporte, Bruno. (2003/2004). The Fad that would not go away.
Knowledge Management
, 7(4),13
-
16



Saint Onge, Hubert.Leveraging Communities of Practice for
Strategic Advantage. Butterworth Heinemann 2002