Knowledge sharing is power

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6 Νοε 2013 (πριν από 4 χρόνια και 7 μέρες)

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Knowledge sharing is power


Judy Payne, Henley KM Forum

October 2007


© 2007 Henley KM Forum




DATA

Dispersed
elements

INFORMATION

Patterned data

KNOWLEDGE

Validated platform
for action

WISDOM

Implicitly knowing how to
generate, access and
integrate knowledge

Depth of meaning

Tacit

Explicit

(from Saint
-
Onge, 1996)

© 2007 Henley KM Forum

What is knowledge management?


Knowledge management means using the
ideas and experience of employees,
customers and suppliers to improve the
organisation’s performance




(Skapinker, 2002)


© 2007 Henley KM Forum

Knowledge networks

Communities

Expertise directories

Capture

Codify

Store

“Explicit


Connect

Communicate

“Tacit”

Document Management

Processes and workflows

(Larry Prusak, IBM)

Knowledge Management Continuum

© 2007 Henley KM Forum

In practice…


Learning from successes and mistakes


using
existing knowledge

to improve today’s performance.


Learning how to be more successul


creating
new knowledge

to improve tomorrow’s performance


Improving collaboration


joining things up


Having the right knowledge in the right place at the right time


to make better decisions


© 2007 Henley KM Forum

But…


Knowing is a human capability. Knowledge itself can’t be
managed.


Collaboration is a pre
-
requisite for knowledge creation and
sharing.


Collaboration is voluntary.


What we can do is create the right environment and provide
appropriate tools for people to collaborate and to create and
share knowledge.


© 2007 Henley KM Forum

What KM people talk about
-

environment

Culture

Trust

Learning

Collaboration

Strategy

Change
management

Performance

Alliances and
partnerships

Knowledge flows

Motivation

© 2007 Henley KM Forum

What KM people talk about


tools

People finders

Wikis

Extranets and
intranets

EDMS

Post
-
project
reviews

After action
reviews

Storytelling

Mentoring and
apprenticeships

Discussion groups

Communities
and networks

© 2007 Henley KM Forum

Henley KM Forum Integrated KM model

External
relationships

Individual
employees

Organisation



Nine knowledge flows


Four alignment factors that
influence the effectiveness of
the knowledge flows:


motivation


skills and knowledge


action required


the environment


KM maturity = all nine
knowledge flows working
together in an integrated and
appropriate way


© 2007 Henley KM Forum

KM challenges in project
-
based organisations

Projects are…



Unique


“my project is different so I can’t learn from yours”


Novel


“no
-
one will have had this problem before…”


Transient


New relationships for each new project


Closely controlled


No free time or space

© 2007 Henley KM Forum

Types of project

Type 2

Product
development

Type 1

Engineering

Type 3

Systems

development

Type 4

Research and
organisational
change

Goals well defined

Yes

No

Methods
well defined

No

Yes

(Turner and Cochrane, 1993)

© 2007 Henley KM Forum

Different management approaches

Milestones
(components of
product)

Task and
activity
scheduling

Milestones
(life cycle
stages)


Mission
definition, team
building,
refinement of
objectives


Goals well defined

Yes

No

Methods
well defined

No

Yes

(Turner and Cochrane, 1993)

© 2007 Henley KM Forum

Types of KM practice

Informal knowledge systems

e.g. social spaces; non
-
billable time

Human resources

e.g. training and coaching in KM skills; incentives for knowledge sharing

External relationships

e.g. benchmarking against competitors; membership of external
networks

Organisational practices

e.g. senior responsibility for KM; well
-
defined project management
processes with embedded KM

Project practices

e.g. project checklists; shared diaries; project reviews; lessons learned
sessions

Information technology systems

e.g. project extranets; data mining

© 2007 Henley KM Forum

Different KM approaches?




Goals well defined

Yes

No

Methods
well defined

No

Yes

(Turner and Cochrane, 1993)

Suddenly, a heated
exchange took
place between the
king and the moat
contractor

judy.payne@kmforum.co.uk