Knowledge Management System

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6 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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Knowledge Management System

Yeni

Herdiyeni


http://ilkom.fmipa.ipb.ac.id/kulon/

Magister
Ilmu

Komputer

Dept of Computer Science, IPB

Februari

2009


Understanding KM


Understanding
Knowledge
Management

requires an
understanding

of
knowledge

and the
knowing
process

and how that differs
from
information

and
information
management.

Knowledge

Data

Information

Knowledge

Wisdom/

Intelligence

Codifiable, explicit

Easily transferable

Human, judgemental,
insight


Contextual, tacit

Transfer needs learning

Data
vs

Information
vs

Knowledge


DATA

Bits representing a restaurant
sales order including
two large
burger and two medium
-
size
soft drink


INFORMATION

For the restaurant manager
numbers is used to indicate
the daily sales
of burger and
soft drink


KNOWLEDGE

The daily sales of burgers

can
be used to compute the
amount of bread to buy

Data vs Information vs Knowledge


Data is just bits (represents raw numbers or
assertions)


Information is Data with context and
relevance (data with semantics)


Knowledge is Information with decision
-
making and action directed utility and
purpose (relationship among concept
relevant to particular area)

Data, Information and Knowledge


Knowledge is information that helps to


Produce information from data


Produce more valuable information for
less valuable information


From

Information Management

to

Knowledge Management




One Perspective of KM


“KM [Knowledge Management]
involves blending a company’s
internal and external information
and turning it into actionable
knowledge via a technology
platform.”


(Susan DiMattia and Norman Oder in
Library Journal
, September 15, 1997.)

Knowledge Management


Knowledge management is the system
and managerial approach to collecting,
processing, and organizing enterprise
-
specific knowledge assets for business
functions and decisions


One Perspective of KM


Knowledge Management = doing what
is needed to get the most out of
knowledge resources

Knowledge Management

“DOING WHAT IS
NEEDED”


The ability

to create (Learning),
communicate (Sharing),
and apply (knowing)

knowledge to achieve our
goals.


Knowledge Management System (KMS)


Knowledge Management System are
the integration of technologies and
mechanisms that are developed to
support the four KM Processes
(
DISCOVER, CAPTURE, SHARE,
APPLICATION
)

Driving Factors


Increase in technology
use on campus


Increase in products
and services being
supported


Increase in amount of
support documentation


Increase in
expectations

How a Knowledge
Management System Works

Knowledge Base

How a Knowledge
Management System Works

Knowledge Base

How a Knowledge
Management System Works

Knowledge Base

Knowledge Management
Strategy


Introduce the concept of Knowledge
Management


Gather requirements from user groups and
customers


Pilot with the Help Desk


Roll out to groups outside the Help Desk as
the system matures


Roll out self
-
service


Continually maintain knowledge


KMS Technology


artificial intelligence (AI) technologies
encompassing:


those used for knowledge acquisition


case
-
based reasoning systems


expert systems


Data mining


Information Retrieval (Text/Multimedia
Retrieval)


… and many others


KMS Technology


electronic discussion groups


computer
-
based simulations


databases


decision support systems


enterprise resource planning systems


management information systems


expertise locator systems


videoconferencing


information repositories encompassing best
practices databases and lessons learned systems


KM Process, Mechanism, and Technology

Knowledge Management
Enabling Technology


Knowledge bases


Search engines


Document management systems

Technology

-
Three
-
tier
Database
Architecture
for storage,
evaluation and
publishing of
information


Bottom Tier

Middle Tier

Top Tier

Benefits of Knowledge
Management


Greater access to knowledge


Better maintenance of knowledge


Increased customer service levels


Reduce the need to increase resources


Questions?


Are there other areas within the
University that we should include as we
explore Knowledge Management?

KM

Corporate

Intelligent

Impact