Enabler of Change and

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Knowledge Management as an
Enabler of Change and
Innovation

Cairo, Egypt

11
th

June 2007

Economic and Social Research Foundation (ESRF)

Evonne Massawe

Content


Economic and Social Research Foundation (ESRF)


ESRF Knowledge Categories


Knowledge Management Cycle


Acquisition


Quality Assurance


Knowledge Transfer


Utilization


Knowledge Management Tools


ESRF Knowledge Management Strategy Framework


ESRF Knowledge Management Related
Achievements

Economic and Social Research
Foundation (ESRF)


Independent, not
-
for
-
profit non
-
governmental
research institute


Established to create institutional capacity in
Tanzania for policy analysis and development
management


Activities


Research Programme


Capacity Building


Commission Studies


Knowledge and Information Sharing









Cont.


Activities are geared towards building capacity in
economic and social policy and development
management


Research


Growth and poverty


Globalisation, Trade and Regional Integration


Governance


Tacit and explicit knowledge

Knowledge at ESRF


ESRF knowledge can be characterized
under


Research


Explicit knowledge which is published after
research or commissioned studies


Operational


how the institute operates and well as other
administration activities


Project Management


the ongoing projects, research
activities, consultancies, capacity building activities.

ESRF Knowledge Management Cycle


1.
Knowledge Acquisition or Generation

2.
Quality Assurance

3.
Knowledge Transfer/ Dissemination

4.
Utilization

Knowledge Capture and Generation


Research,


Commission Studies,


Training,


Social networking (learning from others), Meetings

internal and external, workshops and conferences,


Peer review meetings


In the capacity building unit knowledge is also
acquired through direct link with stakeholders


questionnaires to identify what areas of training
ESRF should provide.

Challenges in generating or
capturing knowledge



Inadequate resources


human capacity
(sharing culture), technology, funding


Not all stakeholders are willing to share their
knowledge for fear of copyright issues or
other personal reasons


Absence of Knowledge Management policy
systems

Quality Assurance


Copy rights are observed
-

acknowledgement.


The Quality assurance process




Upon receiving the Terms of Reference , a competent team is
set up and the expected work is discussed. After assignment
has been completed the report is reviewed by the team leader
and then submitted to the Quality Assurance Unit. If the Unit is
satisfied then the report is submitted to the Client. If the
assignment was developed in
-
house, the report is then shared
with stakeholders through the various tools for transferring the
knowledge.

Knowledge Transfer


Knowledge generated by the institution is shared firstly to the
client, if it was a commissioned study, and permission has to be
sought.


ESRF clients include the Government, development partners,
civil society organizations, other research or academic
institutions and the private sector.


Knowledge is shared with Government, Learning Institutions,
Development partners, Research institutions, Civil Society
Organizations, private sector and targeted communities. Basis of
sharing the information depends on the client. Some of the
outputs are shared because it was a public demand, a condition
made upon by the client, e.g. development partner, institutional
exchange, on a regular basis or shared interest.


Knowledge Output is packaged to fit the particular audience esp.
when disseminating it


translation into Swahili.

Tools for Knowledge Transfer


Email/ Mailing Groups


ESRF manages a number of mailing groups


Website/ Intranet


ESRF website (
www.esrftz.org
) but also through Tanzania
Online (
http://www.tzonline.org
) and Tanzania Development Gateway
(
http://www.tanzaniagateway.org
) websites which are maintained and hosted at
ESRF


Databases/ data banks which can be accessed through the website or internally
through the intranet


Forums/ Blogs


Workshops/ Meetings/ Conferences


Policy dialogue seminars conducted bi
-
weekly


Quarterly

Economic Reviews


Annual reports


Policy Briefs


Newsletters


Peer review meetings


Publications

Knowledge Utilization


To some extent, the knowledge generated by
ESRF has contributed to the social
-
economic
problems and several research outputs on
policy and non policy recommendations have
been implemented accordingly. There can
be no concrete or tangible example but
through the policies and other works done, it
can be noted that ESRF recommendations
were implemented.

ESRF Research

ESRF has assisted the Government in

formulating
policies and strategy development

based on research outputs. Policies include

the National Tourism Policy, Mining Policy,

Tanzania Investment policy, Export Promotion

Policy, Rural Development Policy and the

Strategy, Zanzibar Trade Policy and the

Zanzibar Investment Policy.


Tools for Knowledge Management


Exit interviews (interview to key outgoing personnel),


Peer Assists (research committee meetings), Department
meetings,


Performance Appraisal forms/ reports,


After Action Review (analyze process and outcome of
research or project),


Debriefings (orientation),


Technology


databases, website, intranet, email groups,
Dialogues

(e.g. policy dialogues),


Recorded Internal Discussions / Meetings e.g. Management
meetings

Knowledge Management Strategy
Framework


ESRF is currently developing a Knowledge
Management Strategy Framework which aims at
enhancing the institutions’ learning and knowledge
flow and coordination by developing simple easy to
use tools to help staff learn and share knowledge
not only as individuals but also as part of the
interdepartmental teams.


The established systems and mechanisms identified
in the Framework will include an ICT component in
order to enhance links within and outside the region.
This will also ensure a systematic collection,
storage, retrieval and dissemination of knowledge.

Expected outcomes of the Framework



Increased efficiency and effectiveness
through application of learning and
knowledge sharing tools


Improved electronic systems and processes
for access of information


A more knowledgeable staff


through
enhanced capacity, improved culture and
appropriate incentives


A physical and networked work environment
fostering knowledge sharing and learning


Knowledge Management in Tanzania


Knowledge management is still a new concept in the
country


Little knowledge is shared between actors in the different
sectors of the economy thus slowing the learning process
within the country


Most organizations do not have Knowledge Management
policies nor strategies


Sharing knowledge, mostly tacit, but in an adhoc fashion


no strategy in place

ESRF Activities/ Achievements


Regional Information and Knowledge
Management training workshop



Raise awareness and provide senior information/knowledge
workers within the public service with key concepts and skills
to apply and facilitate effective KM processes within the
public sector


Participants developed KM strategies


Mailing list developed for participants to keep in touch


Knowledge Management Capacity
Building Workshop


Knowledge Management Capacity building
workshop


Information and knowledge managers, ICT focal points and
information officers in Govt. MDAs, Technical professionals,
business community, consultants, researchers from the
public sector, private sector, academia and non government
organizations


Topics: Introduction to KM, KM Value chain, KM systems,
Strategies, Knowledge economy and Enhancing knowledge
capability

Knowledge Management Research


Knowledge Management in Research and Academic
Institutions: The case of Tanzania


To maintain competitiveness and keep up with the dynamic and ever
changing global economy, academic and research institutions are
devoting attention capturing and exploiting the knowledge they posses


“All the necessary activities to orchestrate an environment in which
people are invited and facilitated to apply, develop, share, combine and
consolidate relevant knowledge in order to achieve their individual and
collective ambitions



Sampling was based in 8 regions where most of the
major institutions are based.









Cont..






KM Research Objectives



Examine available strategy and tools for KM practices in Tanzania


Identify KM practices available among the research and academic
institutions


Identify strengths and challenges in the KM practices


Provide recommendations for future KM strategy improvement








Thank You!