Enabler of Change and


6 Νοε 2013 (πριν από 4 χρόνια και 8 μήνες)

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Knowledge Management as an
Enabler of Change and

Cairo, Egypt


June 2007

Economic and Social Research Foundation (ESRF)

Evonne Massawe


Economic and Social Research Foundation (ESRF)

ESRF Knowledge Categories

Knowledge Management Cycle


Quality Assurance

Knowledge Transfer


Knowledge Management Tools

ESRF Knowledge Management Strategy Framework

ESRF Knowledge Management Related

Economic and Social Research
Foundation (ESRF)

Independent, not
profit non
research institute

Established to create institutional capacity in
Tanzania for policy analysis and development


Research Programme

Capacity Building

Commission Studies

Knowledge and Information Sharing


Activities are geared towards building capacity in
economic and social policy and development


Growth and poverty

Globalisation, Trade and Regional Integration


Tacit and explicit knowledge

Knowledge at ESRF

ESRF knowledge can be characterized


Explicit knowledge which is published after
research or commissioned studies


how the institute operates and well as other
administration activities

Project Management

the ongoing projects, research
activities, consultancies, capacity building activities.

ESRF Knowledge Management Cycle

Knowledge Acquisition or Generation

Quality Assurance

Knowledge Transfer/ Dissemination


Knowledge Capture and Generation


Commission Studies,


Social networking (learning from others), Meetings

internal and external, workshops and conferences,

Peer review meetings

In the capacity building unit knowledge is also
acquired through direct link with stakeholders

questionnaires to identify what areas of training
ESRF should provide.

Challenges in generating or
capturing knowledge

Inadequate resources

human capacity
(sharing culture), technology, funding

Not all stakeholders are willing to share their
knowledge for fear of copyright issues or
other personal reasons

Absence of Knowledge Management policy

Quality Assurance

Copy rights are observed


The Quality assurance process

Upon receiving the Terms of Reference , a competent team is
set up and the expected work is discussed. After assignment
has been completed the report is reviewed by the team leader
and then submitted to the Quality Assurance Unit. If the Unit is
satisfied then the report is submitted to the Client. If the
assignment was developed in
house, the report is then shared
with stakeholders through the various tools for transferring the

Knowledge Transfer

Knowledge generated by the institution is shared firstly to the
client, if it was a commissioned study, and permission has to be

ESRF clients include the Government, development partners,
civil society organizations, other research or academic
institutions and the private sector.

Knowledge is shared with Government, Learning Institutions,
Development partners, Research institutions, Civil Society
Organizations, private sector and targeted communities. Basis of
sharing the information depends on the client. Some of the
outputs are shared because it was a public demand, a condition
made upon by the client, e.g. development partner, institutional
exchange, on a regular basis or shared interest.

Knowledge Output is packaged to fit the particular audience esp.
when disseminating it

translation into Swahili.

Tools for Knowledge Transfer

Email/ Mailing Groups

ESRF manages a number of mailing groups

Website/ Intranet

ESRF website (
) but also through Tanzania
Online (
) and Tanzania Development Gateway
) websites which are maintained and hosted at

Databases/ data banks which can be accessed through the website or internally
through the intranet

Forums/ Blogs

Workshops/ Meetings/ Conferences

Policy dialogue seminars conducted bi


Economic Reviews

Annual reports

Policy Briefs


Peer review meetings


Knowledge Utilization

To some extent, the knowledge generated by
ESRF has contributed to the social
problems and several research outputs on
policy and non policy recommendations have
been implemented accordingly. There can
be no concrete or tangible example but
through the policies and other works done, it
can be noted that ESRF recommendations
were implemented.

ESRF Research

ESRF has assisted the Government in

policies and strategy development

based on research outputs. Policies include

the National Tourism Policy, Mining Policy,

Tanzania Investment policy, Export Promotion

Policy, Rural Development Policy and the

Strategy, Zanzibar Trade Policy and the

Zanzibar Investment Policy.

Tools for Knowledge Management

Exit interviews (interview to key outgoing personnel),

Peer Assists (research committee meetings), Department

Performance Appraisal forms/ reports,

After Action Review (analyze process and outcome of
research or project),

Debriefings (orientation),


databases, website, intranet, email groups,

(e.g. policy dialogues),

Recorded Internal Discussions / Meetings e.g. Management

Knowledge Management Strategy

ESRF is currently developing a Knowledge
Management Strategy Framework which aims at
enhancing the institutions’ learning and knowledge
flow and coordination by developing simple easy to
use tools to help staff learn and share knowledge
not only as individuals but also as part of the
interdepartmental teams.

The established systems and mechanisms identified
in the Framework will include an ICT component in
order to enhance links within and outside the region.
This will also ensure a systematic collection,
storage, retrieval and dissemination of knowledge.

Expected outcomes of the Framework

Increased efficiency and effectiveness
through application of learning and
knowledge sharing tools

Improved electronic systems and processes
for access of information

A more knowledgeable staff

enhanced capacity, improved culture and
appropriate incentives

A physical and networked work environment
fostering knowledge sharing and learning

Knowledge Management in Tanzania

Knowledge management is still a new concept in the

Little knowledge is shared between actors in the different
sectors of the economy thus slowing the learning process
within the country

Most organizations do not have Knowledge Management
policies nor strategies

Sharing knowledge, mostly tacit, but in an adhoc fashion

no strategy in place

ESRF Activities/ Achievements

Regional Information and Knowledge
Management training workshop

Raise awareness and provide senior information/knowledge
workers within the public service with key concepts and skills
to apply and facilitate effective KM processes within the
public sector

Participants developed KM strategies

Mailing list developed for participants to keep in touch

Knowledge Management Capacity
Building Workshop

Knowledge Management Capacity building

Information and knowledge managers, ICT focal points and
information officers in Govt. MDAs, Technical professionals,
business community, consultants, researchers from the
public sector, private sector, academia and non government

Topics: Introduction to KM, KM Value chain, KM systems,
Strategies, Knowledge economy and Enhancing knowledge

Knowledge Management Research

Knowledge Management in Research and Academic
Institutions: The case of Tanzania

To maintain competitiveness and keep up with the dynamic and ever
changing global economy, academic and research institutions are
devoting attention capturing and exploiting the knowledge they posses

“All the necessary activities to orchestrate an environment in which
people are invited and facilitated to apply, develop, share, combine and
consolidate relevant knowledge in order to achieve their individual and
collective ambitions

Sampling was based in 8 regions where most of the
major institutions are based.


KM Research Objectives

Examine available strategy and tools for KM practices in Tanzania

Identify KM practices available among the research and academic

Identify strengths and challenges in the KM practices

Provide recommendations for future KM strategy improvement

Thank You!