Diapositiva 1 - ADR Vest

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6 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Knowledge

management

tools


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Tool list:



BSC


CRM


Documental DB


BPM


Technology Watch



SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Balanced Scorecard



Indicators at a glance, usually with
color coding.


Related to your position in the
organization


Navigation for further details


Best way to check objective / strategy
accomplishment


Great tool to support decission taking.


Usually they support automatic data
feeding from other sources.


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Balanced Scorecard


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Customer
Relationship
Management



Interface between customers and the
organization


Every information flowing between both
is tracked


Data collected can be analyzed


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Documental DB



Documents importance may differ from
one organization to others


Electronic storage is easy and cheap


Classification is needed


Search engines, document sharing,
version history and web publishing are
features to check.


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Business Process
Management



Keeping your process reality updated.


Sharing that information with the whole
organization.


Everybody can make suggestions


Relation with human resources,
documents, customers and other tools
and databases


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Technology watch



Spiders that searches specifically
noted sites within the Internet, gathering
all relevant information according
topics.


Auto
-
classification within topic trees,
relevance according to number of
sources, and date.


For inner consumption... or not?



SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan key points



Our customer: companies


Mostly service
-
oriented.


Two main business processes:
grant
programs

and
project management
.



SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan key tools 1/2



BSC for strategy tracking


Program and actions management for
business process tracking.


ADELA + companies DB as CRM


Sharepoint 2003 as Intranet + documental
DB


Communication management tool and
Human Resources DB under development


Some kind of
environmental

watch is
outsourced.




SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan key tools 2/2



ADONIS as BPM tool


Some extra developments that allows
integration and data sharing between different
tools, so...


Everything shares the same data space
and linked together


All data resides on several MS SQL servers
and can be accessed using Reporting
Services.




SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan IT tools

ADELA

CEO review

Program management

Company management

Company
visitation

control

Program actions management

General
action
management

Event management

BSC























Reporting tool



Intranet

Payment control







(still growing)

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan IT tools
-

CRM

ADELA

Program management

Company management

Company visitation control













Payment control



SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Some interesting tools...



Collaborative software (AddPeers)


Concept drawing tools (MindManager)


People relationship networks (LinkedIn)


Recommendation
-
based treatment (Digg,
MyStrands)




SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

LinkedIn


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Mind Manager


SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Digg

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Mystrands