Creating a Knowledge Management System (KMS) For The ...

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6 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

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Improving Organizational
Learning In The

Wildland Fire Community

Learning Organizations and
Knowledge Management

Wildland Fire

Lessons Learned Center (LLC)


Mission Objectives


Improve performance,
safety, and efficiency


Improve organizational
learning


Share knowledge


Promote organizational
change

Learning Organizations


A learning organization is skilled in
creating, acquiring, interpreting,
transferring, and retaining knowledge, and
at purposefully modifying its behavior to
reflect new knowledge and insights.

Wildland Fire


The LLC goal is to bring multiple agencies
together as a learning organization

Wildland Fire Learning Organization

A Litmus Test
for Wildland Fire



Does our organization:


Pursue a defined learning agenda?


Avoid repeated mistakes?


Capture critical knowledge before key people
leave?


Act on what it knows?


Is our organization open to discordant
information?


The Basis of the Learning
Organization Strategy


Transfer Knowledge, not just information.


Knowledge leads to better, safer decisions.

Better
-
informed.

Knowledgeable.

Wiser decisions.

Knowledge Is The

Capacity To Act


Repositories of
information

(such as
libraries) are necessary,
but not sufficient.


Repositories themselves
do not have the capacity to
act.


Information becomes
knowledge

when it is
learned well enough to be
put into action
.

Knowledge Leads to Safer
Decisions


Timely access to
knowledge is key.


Proactive knowledge
transfer is another key.

Proactive Knowledge Transfer


Requires networks of
key people


Subject Matter Experts


Knowledge Activists


Opinion Leaders


How does it get done?


The key people
introduce specific
practices that promote
learning in the
organization.

Communities of Practice


Informal

groups of people with similar work
-
related activities and interests


Can belong to multiple agencies or reporting
structures


Community members transfer and retain
knowledge naturally, organically

Communities of Practice,
cont’d.


Can be defined at
many levels.


Wildland Fire Examples

(In order of Increasing specificity):


Incident management


Operations
management


Air operations


Helibase operations


How Organizations Promote
Learning


6
critical tasks
*

that successful learning
organizations do:

1.
Collecting intelligence

2.
Benchmarking

3.
Examine past experiences and learn from them

4.
Experiment with new knowledge applications

5.
Solve problems in a systematic way, through
Communities of Practice (CoPs)

6.
Transfer knowledge through multiple venues


*Each task is a process, containing a sequence of steps. See Backup slides for details.

The Role of the LLC


Providing an
effective way to
identify, preserve,
and distribute the
existing
knowledge is an
important step
toward the
Center’s
objectives.

The LLC’s KMS Project


Part 1. Begin by creating a
Knowledge
Management System

prototype in a pilot
area


Part 2. Extend the pilot to other
geographic areas and communities of
practice


Knowledge Management System


A successful Knowledge Management
System (KMS) must focus on people
and

enabling technology


a hybrid approach.


Build Community of Practice (CoP) networks


Build infrastructure to facilitate knowledge
collection and sharing

Part 1: KMS Pilot Project


Focus is on an area with a
high probability of success:


Rx Fire Community of
Practice (CoP)


Working in hazardous fuels
reduction


Benefiting the
Wildland/Urban Interface
(WUI)


In the Great Basin.


Components of a Successful
KMS

1. Content Creation
: What do we know?


Collecting the explicit and tacit knowledge that already exists in
the community


2. Content Management
: Who needs to know it,
and how can we deliver it?


Using people and technology to facilitate knowledge transfer
through all possible avenues



documents, videos, formal & informal meetings, etc.


3. Success Measures
: Have we made a difference?


Taking benchmark measurements and tracking continued progress

Creating the KMS

1. Content Creation.


Identify CoP leaders and
Subject Matter Experts.


Apply content creation
tools


After Action Review (AAR)


SME interviews, advice, &
reviews


CoP surveys


Incident Report Analysis


Data mining software


AAR Rollups

Creating the KMS,
cont’d.

2. Content
Management.


Develop the
technology that
supports the
communities of
practice and content
creation

Creating the KMS,
cont’d.

How do you go from
content creation


to
content management
?



Knowledge maps


Show how knowledge moves through the
community


Identify sources, barriers, gaps


Process maps


Ideally, how should LLC fit into the flow?


What can the technology support?


Strike a balance

Creating the KMS,
cont’d.

3. Success Measures


A
cross agencies, observe changes in:



Consistency of Process


Pre
-

and post
-
program surveys about consistency in
applying practices.



A Better Safety Record


In the long
-
term, a learning organization will
develop best practices, leading to standardization and
ultimately, a better safety record.


Beyond the pilot project


Part 1, pilot project


first half of 2004


Part 2, expansion
--

after 2004


1
st

step: Replicate in another geographic area
(still Rx fire)


2
nd

step: Replicate in another CoP


And beyond…

Summary


A learning organization recognizes inherent
knowledge
and uses it to improve


The LLC wants to help interagency wildland fire
become a learning organization


Effective knowledge management can help us
reach that goal


LLC is kicking off a new knowledge management
project, focusing on both people and technology


Part 1, in 2004: Great Basin, Rx fuels reduction, WUI


Part 2: Expand to another area, another CoP

www.wildfirelessons.net