Albion Managed Services

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4 Δεκ 2013 (πριν από 3 χρόνια και 8 μήνες)

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Albion Managed Services



Introduction to Managed Services



About Albion



IT Infrastructure Management Issues



Business
& Operational Value



Managed Services Solution from Albion



Implementation & Roll
-
out



Managed Services Roadmap

Agenda

100%

Onsite

100%

Offsite

0%

Onsite

0%

Offsite

Traditional
ITO/FM

Managed

Services

Decentralized
Management

C
entralized
Management


Managed
Services

Approach

Managed Services vs. Traditional
ITO / FM


Knowledge
Base


Incidence diagnosis


Root Cause analysis


Quicker Response


Response Planning


Certified Resources


Single Vendor Management

Managed Services Provide Agility

Incident Response

Analyse

Contain

Eliminate

Restore

Lessons

Policy

Refine Policy

Continuous Monitoring

T
-
1

T 0

T 1

T 1

T 3

T 4

T N

Communicate


Your business gets disrupted when your IT environment has
issues.


You want your infrastructure to be live monitored 24x7x365 but you have resource
constraints.


Your employee and business productivity gets impacted when your systems do not perform
well.


You spend more time and money reacting to IT issues than you would like
to.


You outgrow something, and then have to react quickly and painfully to
recover.


Your server crashed because the hard disk filled
up.


You want to adapt a new technology but you don’t have trained
resources.


You face productivity problems due to newly installed software /
patches.


You get complaints about poor performance, and you have no idea where to start
looking.

IT Infrastructure Management Issues


Better Incidence Response &
Availability


Best Practices


Quick troubleshooting


Knowledge base


Higher
Availability



Efficient Security
Operations Support


Availability of qualified resources


Infrastructure protection


Well defined processes


24x7x365 Monitoring


Vendor Management


Managed People, Process, Technology

Albion Managed Services Operational
Value


Business Benefits


Lower Operational Cost


Predictable Cost Modelling


Leverage of Industry Best Practices


Business Focused Metrics Dashboard & Portal


Reduced Total Cost of Ownership



Value Proposition


Increased Quality of Service Delivery


Improved Management of IT Infrastructure


Access top best IT experts


Decreased Business Risk


Guaranteed Service Backed SLA


Compliance Audit Trails and Detailed Reporting

Albion Managed Services Business
Value

Scope of Management & Value

Albion Managed Services Framework

Breadth of Monitoring and
Management Capabilities

Component Type

Management Scope

Web Servers

Apache,
iPlanet
/
SunONE
, Microsoft IIS, IBM HTTP Server

, Oracle Http

Web Application Servers

WebLogic
, ColdFusion, ATG,
iPlanet
,
SunONE
, Microsoft transaction server,
WebSphere
,
SilverStream
,
JRun
, Orion,
Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications

SAP R/3, SAP ITS,
Corillian

Voyager, Micros Opera, Oracle Forms,
SiteMinder

Database Servers

Oracle, Microsoft SQL server, DB2 UDB, Sybase,
MySQL
, Informix

Voice and Contact Center

Avaya, Cisco, ININ, Asterisk, Soft Phones, VoIP, Dialer Servers, Dial Plans, IVR

Terminal Servers

Microsoft Terminal Server, Citrix
XenApp


Network Devices

Cisco routers, Cisco Catalyst switches,
Baystack

hub, Network nodes, Local Director, Cisco VPN Concentrator,
Juniper

Microsoft Applications

Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy
server, MS File server, ISA Proxy server

Storage (SAN)

IBM, HP, EMC, Cisco,
McData

Switches

Firewalls

Sonicwall
, Cisco ASA, Check Point Firewall

1, Cisco PIX, Juniper
Netscreen

Email Servers

Microsoft Exchange, Sun ONE messaging, Lotus Domino,
Qmail
,
Sendmail
,
Vmware

Zimbra

Messaging Servers

MSMQ, IBM MQ,
FioranoMQ

server

Others

FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and
NetCache
,
SiteMinder

Policy server,
Radius server, COM+ server, ASP .NET server, IBM Blade Center, HP Blade Servers

Operating Systems

Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400

Virtualization Platforms

VMware
vSphere
, Citrix
Xen

Server , Solaris Zones/LDOMs , Microsoft Virtual Server

VDI Connection Brokers

Citrix
XenDesktop
, VMware View,
Leostream

CB

Albion Monitoring & Management
Process


Stage 1

Customer

Private Network

Operational

SLA’s

Albion NOC

Monitor

Albion Monitoring & Management
Process


Stage 2

Customer

Private Network

Alert
or Run Book Process



Drill
-
Down

Diagnosis

Customer or Service Desk

Escalation / Request

EVENT OCCURS

Albion
NOC

Monitor

Albion Monitoring & Management
Process


Stage 3

Customer

Private Network

Identify Root Cause,

Test, and Remediate

Validate

Resolution

Record and

Report

Albion NOC


Albion Monitoring & Management
Process


Stage 4

Monitor

Customer

Private Network

Operational

SLA’s

Maintain

Transparency

Self
-
Help Portal

Albion NOC


Implementation and Roll
-
out Strategy

Transformation

Optimization

Due

Diligence

Steady State

Transition

Plan

Risk Analysis Matrix

High

Medium

Low

Low

Medium

High

Area of


Major


Concern



























Focus on High Risk Areas

Plan Your Requirement For Managed
Services

Network

Platforms

Database
Storage

Applications



Monitoring, Incident and Problem Management

Text
Here

Text
Here



Change, Configuration and Release Management



Capacity and Availability Management



Service Continuity, Security



Service Level Management

Text
Here



Capacity planning and Financial Management



Business Relationship and Supplier Management


Level
-
1

Resolution Processes

80
-
100% Offsite


Level
-
2

Operational Processes

50
-
80% Offsite

Level
-
3

Strategic Processes

20
-
30% Offsite

Holistic Implementation

Process

Technology

People


SLA


24x7x365


Industry Best Practices


ITIL based processes


Data Center Best Practices


Latest Monitoring tools


State of the Art knowledge base


Secure technology


Certified and Trained Staff


Technical Experts


Cross Training


Onsite and Offsite

Portal Metrics

Portal Metrics

Albion Services Portfolio

Year

Award/Achievement

Award

2013

Channel World Hall of Fame

2013

Channel world Premier World 100 Award for
taking bold initiatives in a challenging and
competitive business environment

2012

CRN Best Cloud Service Provider Award
Nationally


2012

Channel World
-

EMC Cloud Champion
Award

2011

CRN Best Cloud Service Provider Award

Albion


Awards & Recognitions

Zafar Saeed,
Vice President


Service Delivery

CISSP, CISA, PMP, CISA
-
FM, VCP, CCNP, MCSE, MCTS, CompTia Cloud Specialty Certified, ITIL V3 Certified, ISO/IEC 27002 ISFS, MBA
-
IT


+91
-

9910039979

zafar.saeed@albionglobal.com

ms@albionglobal.com



Questions