Cloud 101_Mod2_MS_Public Cloud Solutions transcript Frank: Hey ...

businessunknownInternet και Εφαρμογές Web

12 Νοε 2013 (πριν από 8 χρόνια και 3 μήνες)

269 εμφανίσεις


Cloud 101_Mod2
MS_Public Cloud Solutions


Hey, welcome back to the private cloud

Jump Start,
my name is

Frank Gartland, I’m here with
Rick Claus, Rick,
how are you?

Rick: Awesome.

Great break, I got a fresh water, how about you?

That’s not just water

Nice, nice, so we hope you enjoyed that first module, we talked about basically the cloud,
understanding the cloud movement and what we’re going to do now is we’re going to move into the
public cloud and so I think th
at we’re really going to be able to help folks understand kind of the cloud
movement a little bit clearer by understanding this public cloud versus private cloud and where one fits
and the other doesn’t.

Rick: And
we’ll be referring
back to some of the te
rms that we talked about in the first module as well
just to make sure that we all have the same type of language and vocabulary when we’re talking about
this kind of stuff and one of the things I found out about the public cloud is a lot of people have
estions and the more questions that we can answer you have the chat window there, you’ll be able to
post us some questions to where things are, we’ll be able to make this so everyone can benefit, so make
sure that we get them all answered.

ly I think we’ll do it and so basically there’s four things we’re going to talk about in this
particular module and first we’ll start with, what are the drivers and the obstacles, you know what’s
driving folks to want to use the cloud and what are the obst
acles in the way, we’ll then get into the
public cloud solutions themselves and focus a little bit on Azure and Office 365 so Rick, why don’t you
kind of walk us through some of those drivers

Well, when I think of the cloud solution or using some o
f the capabilities that you get with the
cloud, as an IT person or as a business person, the biggest thing the cloud opportunity is going to give
me is that agility to go off and to, the biggest things that I see as an IT guy is to scale up and scale down
for what needs to happen on a fast basi
s without having to worry about going off and provisioning new
hardware and managing that new hardware sort of stuff, that level of agility from a cloud perspective is
something that is basically unparallel inside you
r own IT environment for the most part, most
organizations that I’ve talked to. It makes an awful lot of sense because again, you can look at a focus
perspective of what specifically can take advantage of cloud again, not everything potentially can go into

the cloud environment for where you have to do it maybe only certain pieces of your organization,
identifying what that happens to be and then being able to leverage those capabilities of the cloud,
specifically for individual organizations, it’s not an a
ll or nothing thing, you can choose where things
happen to go.
And then finally, this is more of a question for you, from a business perspective but
obviously it is going to give you the ability to potentially offload some costs and then reallocate the
ds. The biggest thing that I always talk about with cloud environments is potentially for some
organizations operational expenditures as opposed to capital expenditures that go in. some
organizations, that particular conversation doesn’t matter because the

type of organization that they
are, but a lot of them like this idea that they can basically you know rent the capability that they need
for the term that they need it and then they can stop that particular rental service if you will on the

cloud solution

when they don’t need it so you only adjust and use a very finite amount of the resources
because it becomes and operational expense.

Exactly and I think that that whole concept that we talked about in the last module of pay for
what you use, that’
s the part that’s so attractive to a lot of folks, probably within the sound of our voice
right and so that sounds pretty good, I mean if you look at what’s driving us or driving me, driving folks, I
think that you know these are all great things, these al
low folks to be a lot more lean in the way they’re
doing things so what’s the problem, what’s keeping people from doing it?

coming from, again my background’s back up in Canada, there’s always a big concern about
where these different cloud pr
oviders happen to be and then whether or not people have access to the
data, they don’t have access to the data, that’s another whole Jump Start that we could do just on that
one there if you wanted to but you know all three of these different points can b
e addressed by
understanding a level of trust in my opinion. If you are going to make an investment using a different
cloud provider, what’s your level of trust that they’re going to be able to give you the services that you
need in the timeframe that you
need at the cost that you can afford but then also have a certain level of
service agreement that you can live with. Usually those service level agreements again, I purchase this
particular service from you, you’re going to guarantee that it’s up for a cer
tain period of time and this is
the downtime which will then be allowed to have in the contract, we’ll talk more about that a little bit
later on.
But you know, is that service level agreement going to be good enough for you and usually
believe it or not,
those service level agreements are actually even higher than what your own internal
organization as an IT professional can provide to your own internal customers just because of patch
Tuesdays and new software rollouts and upgrades for clients and projects

so trust definitely is involved
in here. Compliance
obviously can the data that you’re looking for go up into the cloud, is it based on
the different levels of legislative regulation that’s in place for your industry, for your organization
becomes importa
nt and then a lot of people are concerned about the compatibility issue as well. Can my
stuff run on the cloud? Will my users be confused with using those new services as opposed to what
they’re used to using in house, if you’re talking about it from a use
r perspective so there’s a
compatibility issue there, will my documents look the same, will my e
mail still work the same if we’re
talking about software as a service, but then also from a project perspective if you just invested you
know tens of thousands

of dollars or more inside that particular new application that’s been designed to
run inside your environment will that work inside a cloud environment now or not and that becomes a
conversation once again on the skills of the developers and the skills of

the people that are managing
and running that solution to bring it up and into that cloud environment.
So definitely some obstacles,
usually what I find besides trust that works for this is open conversation, get all the stakeholders inside
the same room
, including IT, including the business owners who happen to be there and have that
conversation around what their concerns are, what their thoughts of going to that particular solution’s
going to gain for them and then how’s that going to affect their curr
ent everyday environments and the
impacts the everyday environments and staff, conversation and communication, like in a relationship,
it’s a relationship inside a business you have to have that conversation going on to make sure that no
one feels any hesi
tation going ahead.

Fantastic, I think that’s great, so as we talk about the cloud, what does a company do, right, when
a company says you know what, we’re going to be a public cloud company, we’re going to offer a public
cloud to folks, what are s
ome of the steps they need to take?

Well from a first level is you’re going to be working at a massive scale and so in order to be able to
work efficiently at massive scale you have to have a certain amount of automation
that can take place,

the mor
e automation the better to be able to provision your systems, provision the applications, be able
to provide services to your customer, that sort of stuff, you have to have extreme standardization inside
the environment and then out of that you then have t
o have a way of being able to define what your
services are to be able to offer them out to the customers that are going to be using them and then
establish a certain level of service level agreement for those services to make sure that they’re up and
ing and available to your end user
s that you’re selling your application to. So you have to have what
we call an SLA driven architecture for how that happens to work and now bring into that is not only the
level of automation for managing the systems, from

a standardization perspective and then you
establish your different ground level for service level agreement, you then also have to have a level of
process maturity and this is where looking at cloud providers you have to understand the differences
that n
ot all cloud providers are the same. In theory you could be you know, Joe’s Hosting environment
that happens to have some collocation servers and you could claim that you are a cloud service provider
that’s only been in business for a couple of months.

Right, like Joe’s networks and the homemade jam


You’re not going to have an awful lot of that process maturity and trust with that particular
provider that they’re going to be able to give you that service, they might come in with the

lower dollar
value but they’re not going to have a lot of refined processes, a level of automation and the level of
change control and standards that got to be in place to be able to provide those services to their
customers, so not that I’m going to be k
nocking Joe’s Hosting Solution that’s out there, but you know,
you have to do your due diligence. It’s completely on the onus of the individual looking at a cloud
provider to do the due diligence with the different cloud partners to find out what their exp
erience is,
what their automation process is, how long they’ve been doing it, to build that level of trust and that
comfort level to be able to use those cloud services. And then finally the big thing that a lot of IT
departments potentially have been stru
ggling with the longest time, at least I know I was when I was
running one,
is simply a matter of self service.
A cloud provider and a cloud solution on the private side
has to be in a self service environment like example, going back to a consumer perspec
tive just for a
moment, if I go in and sign up for a new e
mail address, I don’t want to have to have some person in the
background go in and validate that that e
mail address is correct, go in and check that whole level of
process, making your mailbox on
the server, provision the storage for it, if you have a person involved
going that particular level of automation you can’t have scale, so you have to have a self service
environment where the person can just go an sign in, get access to that service and t
hen all the stuff in
the back end flows.
Take that to a business perspective an enterprise perspective, for instance Office
365 as an example, the administrator, the IT department’s still responsible for making sure that we’ve
got the right license, purcha
sed the different solution, but then when it comes time to provision those
25 mailboxes, they can do a simple import of those 25 mailboxes, names, generate the passwords and
then send the passwords and links to your end users out to be able to use that ser
vice as an example
and then those 25 people are up and going.
There’s a little bit of IT management involved with that, but
they weren’t the ones who provisioned those mailboxes themselves to be able to set up the Exchange
servers or choose the different s
torage bases that you’re using, that’s done by the back end

but you’re
still there to manage it.

So Rick, if I think about this slide, I think about the last slide too, the cloud obstacles, when you
think about security and you think about compliance, you think about compatibility you know I really
think you need to have this slide kind of in mind as
you’re looking to vendors, like who are the folks that
really have gone through the time, the experience, the sweat equity right, to make sure that all four of
these levels are done and done well, that’s that trust component you’re talking about right?


Yea, definitely the trust component comes into play and due diligence and research to make sure
that you’re comfortable with it again, going back even a further step requires that trust, all the players
inside your organization have to have that trust

and that’s where that communication comes in to say
here’s the different options we looked at, here’s the research we’ve done, we think this type of stuff can
go up and work inside a public cloud environment
and this is why and here’s the due diligence th
we’ve done that builds the trust, that builds the communication, everybody’s happy for it.

And that’s where we want to be, where everybody’s happy right,

You got it


You know
I think when you look at consumer oriented products in
the cloud and then look at
Microsoft’s I mean there’s probably a few that have been around forever I mean, messenger and
hotmail, I mean I don’t even know how many years it’s been


I think hotmail’s now going on about 12 years or so, they’ve been ru
nning it inside an enterprise
scale class data center, XBOX Live, I’m a big gamer as an example, that believe it or not is a cloud based
service that allows you to
large amount of stuff, think about it from an IT department from
what XBOX Live ca
n do.
It’s got the ability to track scores, you can do payment processing with that, you
can do credit card transactions and it’s all done in a secure fashionable way that works in all sorts of
different countries so Microsoft has a long history of being a
ble to run data centers and how they work
and make an investment in the data center space.
We’re up to like our fourth generation design
architecture data center that’s out there these days and we’re continuing to work with the industry to
make new standar
ds to participate in those standards bodies to get so that we’re an active player
hosting solutions and what these cloud providers can do.
So we’ve got the standardization, we’ve got
the history, we’ve got the SLAs that are out there and we’ll talk a littl
e bit more about SLAs in a little bit,
we’ve got the process maturity, I can’t just walk in with my blue badge and flash it to be able to go in
and take a look at a data center, I’ve tried, they don’t let me in. and then they’ve got the ability to do
usly delegation and control too.


And I think this is really an interesting point because it’s not like, there’s certainly some vendors
that take their client server app or their legacy app and they throw it into a data center and call it a
cloud ap
You know that certainly happens in the industry but I think to recognize that we’ve got here’s
five applications that are structured and designed from the ground up to be cloud aware applications in
a long standing cloud data center.


At great sc


Talking about great scale

check out some of


Yea, it’s, I mean as they mention, just some bullet points around the interested is Geo
data centers is very, very cool, for all the different data centers across the world n
ot just in North
America, but across the world, you’ve got whole teams dedicated just to, actually I read about this, we
actually have a whole team at Microsoft that’s dedicated just to maintain our certification of ISO
standard 27001, SAS 70, all those di
fferent certifications there’s actually teams that have to make sure
and audit and see the processes are in place, for those individual data center
s, another reason why you
can’t just flash your badge and get in as an example. And then also we’re committed

to doing things that

are beyond simply being a cloud provider but also being a good tenant to the environment and anything
else like that, we’re constantly introducing these next generation data centers that are actually reducing
the carbon footprint as a
n example for the amount of power consumed, the cooling and how that
works, where it goes, we’re doing that kind of investment with the industry and we’re sharing that with
the rest of the industry as well, we’re not just keeping that all internal.
We’re p
roviding over 200 plus
services 24/7 across the board, they’re module as far as the models concerned they can be deployed in
a geo
diversified way, you know you’re looking at a very large investment in time, we’re very serious
about our public and cloud in
vestments and I mentioned the uptime concept, we’ve got a 99.9%
guaranteed uptime that is financially backed for those different services, make sure you read the service
level agreement with your providers obviously. But with ours if we start to fall below

our guaranteed
SLA we’ll actually reimburse you portions of your monthly fees based on the amount of systems that you
have affected as opposed to simply tacking on your time at the end like some other cloud providers that
are out there. So world class dat
a centers, very, very large, I’m hoping to be able to get a tour of
something that I can go and take a look at, sometime, but I’m still waiting for my approval right now.


Nice, and I think at this point I wanted to bring this slide back, I mention
ed that we’d be talking
about this slide a few times, so you’ll see it and I think it helps for folks to kind of know okay, with what
we’re talking about where does it fit into these industry cloud service model, so we’ve got SAAS and
PAAS and infrastructu
re as a service and then traditional on prem, in this cloud section what we’re really
focused is on SAAS you know the whole, should I just buy the app? Should I not worry about building it,
should I just buy something that’s done and have my IT team and my

users just support it? Or you know
should I go ahead and build something but I don’t want to buy the whole platform right, I just want to
have my developers build
that application so really this SAAS and PAAS area is where we’re going to
focus on the rest

of the time here and really the next hour we’ll focus on that left side of the screen,

Rick: And the next hour, the next module we’ll be talking more about
private cloud and how to optimize
your existing IT services that you can provide IT as a ser
vice to your internal customers, for now let’s
focus on the SAAS and the PAAS and again don’t forget, something like with SAAS it literally is something
as simple as going in and signing up for the trial, trying it out, but then you can start to
software as a
service complete as it is and start to deploy that to individual users whereas the build side it does take
more time it may not fit your model, you may not be in the business of building applications in which
case PAAS is not going to be for
you but we’ve got some great offering for what SQL Azure can do and
also Windows Azure

o great stuff for an analogy to be able to talk about today on the public side.

Absolutely so what we’re going to do now is we’re going to shift from kind of
the consumer
oriented problem sorry, solutions, right, we’re going to shift from there to more of the business solution
so this is where you talk about maybe some terms that folks in the audience haven’t even heard of
before but these are some solutions th
at Microsoft has that I think will help you to truly understand you
know kind of how this platform as a service can work and how software as a service can work as a
business right a lot of business aren’t going to be too interested in using hotmail necessa
rily for e
so what are some ways that we can kind of do that and so let’s start with Office 365 if that’s okay with

I mean Office 365 is again one of those areas
that allows you to draw a dotted line, a direct line you
can draw from your e
xperiences of using the Office products inside your environment to now using
them inside an environment where someone else is looking after that infrastructure and again I want to
stress your IT pros, your IT staff they’re still going to be around and mana
ging that experience and

looking at how that works but they’re not going to have to be worrying about the maintenance side of
things and so for Office 365 just to do a really quick summary about what’s some sort of things you can
do with Office 365, the bi
ggest thing that people draw to understand, the easiest is simply you got your
Exchange system that you have on premise to be able to do calendaring, scheduling, and the rest of the
sort of stuff and then you have the ability to have that up inside the clo
ud environment inside the
Microsoft data centers. What does that mean for the end user, they still will be using Outlook, they still
will have access to Outlook web access, they can have their mobile devices being able to talk to their
mailboxes and their
servers that are up in the cloud, be able to do it and they’ll have a very nice level of
integration if you happen to be choosing that integration piece with their local copies so we haven’t
really talked, to, to much about that yet, but you actually can h
ave a hybrid environment on one
particular package you can buy with Office 365 where you still maintain in sensitive mailboxes let’s say
in your on prem Exchange solution
then you have other mailboxes that may not be as sensitive again,
comfort level, comm
unication level and trust level, where you can put them out onto the cloud
environment and then enable them for people to use and can work in a hybrid environment if that fits
your organization. SharePoint online, SharePoint, it’s an amazing product for be
ing able to do
collaboration when you go simply beyond the stock install of what SharePoint can do, you’ve got a fully
managed SharePoint system that you can attach up into for where SharePoint online happens to be,
store your documents, team collaborate o
n stuff and be able to do simultaneous document editing and
that sort of thing.

online is actually kind of interesting because

what I found is that some
companies are actually using

online as a way to be able to pilot am I even going to

go down this


on prem or off prem because they’ve never gotten that pilot up and running on the
internal environments and so they can actually use just one portion of the

for example up and
online in the cloud as opposed to having to
host the hardware locally inside their environments. So I
think we got some more detail on each one of these individual products coming up in the upcoming
slides here.

We do and I think that you know, one thing that I kind of wanted to highlight is
kind of what is
Office 365 and we know it’s a bundle of online products some software as a service product design for
business and you know what a lot of folks might be surpri
sed to know that there’s also a consumer
oriented product that’s kind of in the same sort of family with Windows Live.

Yup, so actually if you have a hotmail account, or a Windows Live ID or XBOX Live ID, you can
actually go in and you can sign on a
nd use your hotmail account and you’ll be able to go in and take a
look at some of the functionality of being able to, for instance use web based versions of those
traditional tools, the Outlook, sorry not Outlook you got the web based version of that simp
ly via the
inbox but you can go off and you can use a web based version of Word, a web version of Excel, a web
version of PowerPoint to be able to look at those attachments, edit them, change them with full fidelity
with what you’re used to seeing down on
the local environment, there’s no translation that has to
happen between document formats, it’s the native format that you’re using, it also comes by with 25
gigs of storage space. It’s a great place to go off and try, even if you didn’t have a hotmail acc
there’s even integration into facebook

for being able to use docs at facebook, share documents back
and forth, so that’s on the consumer side. On the business side this is where we really start talking about
the Office 365 full power of stuff is wher
e you literally have a version of it that’s made for small
businesses, for individual, technical professionals that are out there, individual consultants, small
businesses up to, you know 15, 20, 25 that sort of stuff for different license that you can pur
chase where
you don’t want to have any on premise servers but you want to have the full power of Exchange, the full
power of SharePoint,

integration for charges and you pay on a monthly basis so basically let’s say
it’s 5 bucks, 15 bucks, 10 bucks, de
pends on the features that you want to choose because it is a suite

that you’re going to do for a low subscription fee on a regular basis so if you happen to have maybe a
balloon of employees for a period of time in the summer and you downsize back again b
ecause that’s
just the nature of your business you can buy those extra licenses for when you need them and then you
don’t pay those monthly fees afterwards when you no longer need to have them and that’s where you
get that elasticity involved because it’s
on a per user per head basis for where it goes

for monthly
subscription price.

So Rick if I’ve got a situation where I’ve got five contractors that are going to be working for three
or four months right, I just can sign them up for three or four m
onths, get them on my platform, in my
business and then just terminate them?

Full integration into your environment to be able to do calendaring, scheduling to be able to do
SharePoint integration and chats and video chats
that sort of stuff and the
n when you don’t need to
have those particular heads because the project is over you can then reduce the amount that you’re
subscribing to and then it simply all adjusts, it’s all great from that perspective.
Now, the next level of
integration going to the

enterprise, that’s where you’re going to be seeing a larger implementation
where you have the possibility of doing a hybrid so that’s where you’ll still have your Exchange on prem
as well as mailboxes, maybe those consultants, maybe it’s your front line s
taff, maybe it’s your sales
staff, you know you get to choose what happens to work, you can literally move those mailboxes that
are currently inside your environment up into the cloud environment for Office 365 for Exchange and
that’s where they’ll happen
to sit and reside. What’s their end user experience change, virtually nothing
as far as their end user experience, they still fire up Outlook, they still hit the URL, they get access to
their mail via the web, they still have their online devices, their ex
perience does not change but now the
IT staff don’t have to hand hold and manage those Exchange Servers specific to those groups of
organizations of people you’ve now moved up to that private cloud, but they still maintain and manage
the users experience a
nd the users data while it’s up there.

Interesting, I’ll tell you what I think a lot of folks may be surprised about is to learn that this whole
green box over there on the right, right, that Office 365 absolutely can be an application for medium
ized businesses, Office 365 is not at all just for small business like a lot of folks I think believe.


Like I know there are certain situations with different customers that require a high level of
where they had mandated laws that would no
t allow them to have this group of individuals
mailbox reside anywhere except within inside their prem where they happen to be. We have a solution
for that, with Office 365 enterprise environment because you can still have mailboxes local, and you can
l have those non secure people that need to have stuff local, you can have the rest of them up inside
that cloud environment and have them live hybrid and the best part about that is that you may not be
aware of is that we do have 24/7 phone support. So th
e IT department can go in and call up and say you
know what’s going on, they’ll talk to a person about what’s going on with their system with the
enterprise package.

You know for this audience let’s make sure that everyone’s fully aware of what
they get with
Office 365, I mean what are some of the things that are there and I think the first thing is just the Office
products, the fact that the Office Suite, Outlook, PowerPoint, Excel, Word, you know are cloud aware,
cloud ready, but like I said ea
rlier they’re completely compatible in every way, with our installed version
so I don’t have to worry about okay, I need to save this as a different file before I upload it
, nothing like
that and you know teams can work on documents together I’ve got prese
nce integrated you know right
in the doc.


You know the biggest thing for me is that over on the left hand side

there, the co
authoring, the
fact that I can have multiple people edit the document at the exact same time without having what I call
il versionitis of a document back and forth. I mean you sent me links to this slide deck many, many
times over the last couple of weeks and I never knew which was the current version because it was
always different ones in e
But then when the e
happened to get a little bit too large you put
up onto SharePoint I could take a look at it at the same time you were and I noticed those changes you
made last night to the individual doc

Right on, exactly, you’re right, well you can imagine just y
our sales manager doing proposals with
his team members just online in remote areas, imagine project teams working on a, working on their
documents together, very helpful

Now, it’s good to point out that you have web versions of this that you can us
e to be able to open
and edit and look at simultaneous with people and then you’ve got the full version that you have locally
installed on your system that can then talk to the cloud store of where the document happens to be for
that co
authoring capabilit
y. There are certain versions of Office that you can subscribe to that also will
give you the software to install locally on the machines so check your licensing packages, this assumes
that you’re using the current versions of Office to be able to do that
so take a look at your package
you’re going to be subscribing to for what’s possible, but yea this here is showing you an actual full local
copy of Word talking to a online cloud based store that has this document here for Contoso.

It’s fantastic a
nd you know

is something too that I know a lot of folks are just starting to
really learn about, you know a lot of folks felt like
’s not for me because it’s only for my on premise
you know, kind of office people but that’s certainly not right, I
mean people that aren’t in your network
at all can participate very easily in a

meeting, I’m in, I don’t know geez, three or four

it seems like every day,


I live and breathe inside

all the time, internally to Microsoft but t
hen also like you mentioned
can go up and set up meetings that you have and then invite external people to go in and take a look at
and they potentially can install the Lync client and have the full capability with it or if they don’t have
the ability to

install the software they can actually use a web based version that allows them to
participate and to listen and to see the screen presentation, what happens to be going on so I love Lync,
I’ve been living in Lync for awhile now, it’s awesome.

ght on and this does exactly what you would imagine it does, whether you want internet audio
with voice
over IP, whether you want video, you know share documents, all that sort of thing is all built
into Lync and it just works and it works wonderfully, I’m

in it all the time. You know in Exchange, you
know a lot of people still think of Exchange as e
mail, but I think it’s gotten a little bigger than that right?

mail is, e
mail is what I call table stakes, everyone’s got to be able to do e
mail rig
ht, but it’s
going beyond e
mail for being able to do team collaboration, group scheduling, resource booking, all
across your organization and then partner organizations as well. All that’s now possible, it’s not simply
just a hosted mail solution that’s u
p there, it really is a full fledged version of Exchange you’re talking to
which again includes mobile devices, it includes full fledged Outlook clients a web interface, it used to be
an issue for being able to set up a secure access into your Exchange org
anization for your mobile devices
and for your web based solutions in the past and it was potentially a blocker or a slow piece for the IT
departments to make that available.
Now with Exchange online that’s all done for you, you simply have

to give out the

connection instructions how to do it and they c
an hook up their Windows phones, their
iPhones, their Android devices again, it’s device agnostic for how to connect up and manage yours and
access your system because it’s your information, it’s your data an
d your e
It’s all in there, it’s full
fledged Exchange.

You know let me go back to something real quick, we had a great question in the queue here by
the way for those of you who aren’t chatting in the queue there’s some folks behind the
scenes kind of
logging in and answering questions via chat but we do have a good one here that I just want to take live,
the person’s asking will Office 365 work if you don’t have internet access, if you just want to work on
your documents without having t
o go online? That works, how does that work?

Well, for instance for your mail program if you’re running Outlook, Outlook always runs in what is
known as the offline file store remote in which case it has a synchronized copy of your information,
e I’m on the plane I’m able to go in and I can make meeting requests and I can go in and send mail,
work my mail, triage mail, do all that sort of stuff, and then when I am connected back up again then my
mail will synchronize and I’m all good. If you’re t
alking about access in a co
shared document, no you
need to have internet connectivity back to the original source, to be able to edit that co
document that’s to be up there so think of it as being, would you have access to it if you were inside
r office environment and if you took your laptop outside your office environment without internet
connectivity would you have access to your data and information, that’s the kind of experience that you
need for that really big major shift other then networ
k connectivity as far as whether those features and
happen to
be there.

Thanks for that and by the way one thing that we should mention and it mentions it in the slides
is that we did kind of an IT pro version of an Office 365 course via
Jump Start so if you go to Tech Net
Edge and look for that, absolutely something that would be worthwhile for sure.

My good buddy Adam Kurt (?) did that one over there

Right, that’s right, Adam was one of the core guys, absolutely right. So
you know I really love that
about Exchange you know but one of the things that I think I’m most excited about is SharePoint, I mean
that I think that if you use SharePoint, absolutely live and breathe it right, but a lot of folks I think don’t
truly unders
tand what SharePoint is used can do for them.

Rick: Well some cool stuff with SharePoint online where that works is part of Office 365 is that it used to
be a bit of a barrier for the IT department to be able to get it set up, not to get it set up to get

it up and
running inside their own environment. But then the customization the capabilities, the delegation and
the models and stuff, that was the stuff that took them an awful lot of extra cycles to get it done.
A lot
of that stuff has been done for you
with the new SharePoint online and the ability to integrate different
components in or web parts in from the online store where that sits has been automated for you, so
again the large amount of legwork has already been done for you by the SharePoint onlin
e team and
then again, I love this concept of the my profile information, the my sites and then being able to put
your expertise and your knowledge that’s out there but you can see what your knowledge exists

your organization
inside your SharePoint online environment and so we use this a lot at Microsoft if I’m
looking for who is the expert in you know foo (?) I can now find out who that expert happens to be, right
because they populated their online my site with that proper in
formation. So this is built in, it’s there
and available one piece of it with SharePoint online including presence information, status updates, it’s
like a miniature internal private social network to your organization.


You know one thing in a prio
r company that we did
here is we would basically set up sites for big
accounts, so everybody could kind of share, okay here’s what’s going on here, there’s a problem with
renewal that we’re trying to fix you know and all the contracts, all the documents we
’re going to share
to one spot and I think that there’s just so many different uses for SharePoint that folks you know
should be thinking about.


No, it’s a great solution, very easy to set up, you simply provision yourself then the (?) are faced
rom an IT pro perspective, you delegate out who’s allowed to go off and manage it and maintain it and
then you can step back as an IT pro and simply worry about that data and make sure it’s all safe and
secure because it’s being done by the online cloud pr
ovider or Microsoft and then you let the individual
who’s managing that space look after the look and feel, who should have access to it inside their teams
and then what they can do inside it so delegation control is awesome within there. Now the next leve
with SharePoint is the part that I like the most
which is that whole concept of collaboration with that
work group where you can store your documents, this is inside a document library, you can edit them
directly in the browser, you can open them up with
in a 2010 version of Office or make changes to it,
have co
authoring capabilities and then also put in the metadata within those documents that allows
you to find those documents in enterprise search capabilities that’s built inside of SharePoint to be abl
to find that information, to be able to find those people, to be able to find that document that has that
sales forecast for the second quarter or whatever it happens to be.
It’s all there in a secure environment
and it looks like it’s all just within yo
ur own local environment except for the fact that it’s using a public
but secured URL that your organization and only your organization has access to, so it’s a familiar
experience for an IT SharePoint admin, it’s a familiar experience for the end user to
use the online
SharePoint and you’ve got all the lovely functionality features of SharePoint 2010 in the cloud.


It is lovely functionality,

I’m a huge SharePoint fan and it’s way better than the old fashioned way via file store, document
ore, for documents and then again having versionitis having only one person edit documents at once
you can now do it all in a collaborative format tied in with the tools you’re used to using, it’s awesome.

Well one thing to that I want to mention i
s that these apps are all cross browser support as well
so if you do have some folks in the office that are using Macs or


I know, I said it, I said it, if you do, if you do,

Right, cross browser support yes, it works in IE, bu
t then it also works in firefly and it also works in
Safari if you happen to be in a Mac camp that’s where it happens to sit, great functionality for wherever
that happens to sit, it’s awesome.

And this is all, all three apps, right, exactly all functionality so those are questions in the queue
whether or not Lync would work in Macintosh and sure enough.

There is a web based client for Lync to be able to use that from a Mac perspective.


That’s awesome, so I’ve got another question in the queue here and I’m not sure you’re going to
know the answer to this so are you ready for a challenge?

Yes, I can take the fifth if I need to right?

You can, I’ll let you do that

this person’s wondering if delegating some IT activities to the
cloud would provide carbon footprint credit which is getting quite big out there you know and this
would constitute power cooling and server savings would it not as is compiled anywhere with
Office 365
do you know the answer to that one?

I might have to take the fifth on that one there just because I’m not familiar with the exact, I know
the concept of it is, but is carbon footprint actually like a credit for business that’s here in the

States or Europe or wherever it happens to be for offloading because yes, if you’re reducing the number
of servers inside your environment you no longer have to maintain X number of servers because you
now are using a cloud based solution, we’re ru
nning those services inside at massive scale, those
individual solutions like Exchange or Office 365 as a whole, inside data centers that are minimizing the
impact overall for environmental impact but does it qualify as a carbon credit I’m going to leave t
hat to
your tax advisors.

We will try
to get you an answer to that one but we’re not sure right now, we’ll try and get you
an answer before the session’s up. Well I’ll tell you what, the big thing now that I want to focus on is I
kind of want to mo
ve you back to where your hat is,

My comfort zone

Is IT, we’re talking about Office 365, we’re talking about our software as a service application
we’re talking about business though, tell me about how can IT still control or maintain effici
ency using
Office 365?

once you’ve provisioned an account with Office 365 you basically buy your license of a certain
number of users heads that goes off and use it, you strive to what your service level agreement is and
what type of services yo
u want to subscribe to for those individuals that you want to license
for, the
next step is you’re going to be logging into the online portal that you use for Microsoft Online services
and then provisioning new licenses to deploy to your end users its’ all

done through web interface

start with. So you still are in control of managing the heads, the people, the experiences, the services
they can use, you can configure those services for the experience they’re going to get when they launch
them, you have a
ll that online with the Microsoft online service portal.
And you also have access to all
the support information as well about those individual services but you don’t only have that one tool.
You also if you happen to be an individual that likes to work wi
th PowerShell is a bunch of stuff you can
actually do and you can actually from that portal download the PowerShell command lits. You can go in
and manage your systems that are online like provisioning mailboxes, provisioning different solutions
through a
script process and in fact that’s one of the ways you can quickly get 2500 mailboxes
provisioned with those user ids and passwords very, very quickly is to use a PowerShell script as
opposed to using the web interface. You can kick off migrations, you can
kick off integrations using
those PowerShell scripts as well if you wanted to, but that portal is basically where the IT people are
going to be logging in tickets and service requests that they have an issue, I need to restore this mail
because they delete
d something that they need last Friday, can you bring it back to last Friday, you can
log a ticket, get the status update of those tickets and get them resolved.
Again, it’s an easy interface to

get to, great information and links that are there including
the phone number for support if you actually
have to call and talk to a human you can, based on the subscription you have, l that you have purchased
as well as the informal support that you get by the place that I always go which is the online support for
your forms, your blogs, and your other community based support that’s out there as well. I mean most
IT people for support stuff the first place you go to is your search engine of choice and type in the
problem they have and see where I was and see what pe
ople have come across and how they’ve solved

as one of the first lines of defense. You still have that option to be able to work with Office 365
environment in that fashion as well from a support perspective but you do have the ability to call in
d on the license that you purchased.

Quick question here, I mean I know a lot of folks are

probably thinking wait a minute do I need to
point all my users to some kind of an Office 365 URL or is there a way that I can kind of control that as IT
d make it look like mine?

Well you absolutely can control it because you don’t want to have the or whatever it happens to be, you would have your own presence
that’s there that you own and control because you have
your own DNS name for your company that you
want to have an experience to and you don’t want to have this jarring change for your end users, the
last thing you want to do is change something on the end users for how they have access to stuff, so
they have
configuration guidelines that configure devices, how to troubleshoot desktop configurations
but they have the tools there as part of the management tools and part of the service portal

to be able
to manage your systems
, so it’s all there.

You know
another question on IT control and a great question in the queue here, because when
you say accessible by your organization is that with authentication or do you lock it down by source IP
address, how does that work?

Based on the solution, again thi
s is my consultant hat it depends, you generally are going to have
with the smaller implementations you’re going to have a user ID and a password that you create and is
assigned to you which can be as simple as you know my user or at compa so
you set up those user names to be the same as the e
mail address, makes the most sense that are out
there. there are some tools online to synchronize their passwords from local on prem user IDs and
passwords to the cloud, those are typically invo
lved inside the enterprise engagements that you have for
Office 365 because you’ve got a large number to scale.
If you’re talking a small business of 15, 20 people
and you want to move to the cloud you can migrate the data up, you then simply give them the
ir e
addresses, their user ID and then maybe for one slight inconvenience you might have to give them a
temporary password and then you can hand that to them or you can send that to them in some other
way shape or form after the migration is completed

and then they start using the services. They are
profiled on a local machine as a tool that will go in and update their profile of the Outlook environment
to be able to start to use that new online environment instead that’s the automated process that’s t
and then also their applications like Word, Excel and PowerPoint can be configured to become aware of
that new storage source of their online SharePoint if you subscribe to that individual service, all that
information is found inside the online porta
l to be specifically unique to you, so yes there is a level of
authentication. The flip side to that is there’s also the ability to do federated authentication that’s
available on the enterprise side of things where they use your user ID and password insid
e the
organization which is basically synced up inside the cloud environment in a secure environment to be
able to access their mailboxes you typically see that on larger implementations.


Speaking of larger implementations one other question and
then we’re going to move onto some
other things, can third party applications and web parts be integrated with enterprise SharePoint on
online services

or you know the small business version if that makes sense

You are able to go in and add in web
parts in applications that are part of the SharePoint online
store if you will to be able to go in and have different pieces of it brought to you in there, different third
party vendors are adding theirs into that particular store and so generally I recomm
end you go and
check and see with that trial what parts are available to be able to make them work inside your
So, the answer is, it depends, make sure it’s there, and then if not talk to your vendor to
find out are they going to be adding it
in, because a lot of people are and it’s bigger exposure if your
company makes a third party add on to SharePoint if you make it work and make it available via the
online store great, it’s awesome.

Absolutely, bigger audience, more happening ever
y day, right, so as far as Office 365 goes, let’s
move into you know this next screen, (I love this next one) I do too, it’s one of my favorites, go ahead

As an IT person I love the fact that I can actually see what’s going on because I like to see
blinking lights on my server but I don’t have any server room anymore no blinking lights, what do I do?
This is the place you go after the online portal with your services health portal it basically shows you the
services you subscribe to, the running
track record with are they online, are they working and if service
has been degraded for any particular reason or period of time we also are able to tell you that inside
one nice little spot.
So that services health portal is also available through RSS fee
ds so that you can
actually subscribe to those like you would with a bug browser with your own mobile device where you
find out, like you would inside your local environment, you find out if there’s some kind of service
interruption that could be affecting

your users. You can then drill down inside here and take a look at
those individual settings to find out what specifically is wrong, how is it affecting my individual end users
and when will they be back up and running again. So the health services portal

is definitely my second
favorite stop as an online service IT professional.

Fantastic so if you kind of wrap up Office 365 I mean one of the things that I would be wondering
is are there any big companies that are using this yet and you can see th
ere, there’s quite a few so Office
365 is a great solution for small business for medium business and there’s lots of use cases for larger
businesses to do it as well. So just an example of a software as a service product that’s designed for
business that
can help folks leverage the cloud with very little upfront investment, very little risk. And
for more information I want to make sure and provide everybody with some information on where they
could go learn some more so we’ve got several links here, if you

downloaded the slides and that link is at
the FAQ tab, in the environment you’ll be able to get these slides and there’s the links to a lot of
resources that can help you, I point you to that book at the bottom, that’s a textbook so if you’re an IT
pro or

you have one in your life, that’s a great textbook that can kind of help get them started. You
know but at this point I really want to move into Azure because Azure’s a term that I think a lot of folks
in the audience have probably heard of but they reall
y don’t know exactly what it is or where it fits and
essentially this is a platform as a service that we talked about before, this is where there’s a platform
that Microsoft has in their data centers where all of these applications that we’ve talked about
currently reside but basically the platform that allows you to now take your application developers and
your technical requirements and go build applications that are leveraging the cloud so let’s just kind of
go through a high level of how that sor
t of works Rick. You know at the end of it, it’s really two big
components to Azure right, there’s the Azure itself which is your storage, it’s the web components and
it’s really the computing power the power that makes the applications actually work, but
then you’ve

also got to have the database right, the relational database that gives you the reporting engine and
synchronizes data.

And if you have these building blocks from a design perspective when you’re specking out what
your application tha
t you’re building is going to look like, you now know for my app I need to have some
kind of a storage back end that I’m going to be able to use, what can I use, well you can use SQL Azure as
one example, I need to have some kind of a web presence, people
are going to be hitting because it is a
web based application I’m creating and so I don’t have to worry about having to configure things like
load balancers and things like firewall rules, things like that with my own internal because this is all up in

cloud environment, we take care of that for you but then all the sudden my compute things, the
worker process that go off to do the crunching of different things, with the way that application happens
to work. Back that in to a SQL environment with SQL Az
ure, that relational database is an awesome
relational database that’s up there for which you can hatch into it, and the neat thing that a lot of
people may not even know was that you can use the same SQL Management tools suite to manage that
SQL database
in the sky with SQL Azure that they’re familiar with using, they can run statements, they
can attach the tables they can do all sorts of stuff just as if they’re on prem but you’re actually attaching
up to the SQL Azure instance as opposed to your local in
stance of Azure, I’m sorry local instance of SQL
that happens to be out there. so and the thing that’s also very important is all these components all run
inside the same caliber of data centers that are running our public stuff as well as running our ente
stuff that’s out there for Office 365 they’re still IIS certified, they’re still SAAS 71 and type 72s certified as
well, same background processes are there to provide you with the great level of security and comfort
that you would not potentially h
appen to have inside your own environment.

Right and you know the other bit to this is I think a lot of folks hopefully are thinking about what
kind of an application can I kind of use here and I think the one thing that can help is to know that
here’s one other very important component to the platform and it’s a big one and it’s just a ton of
related services that give you some building blocks for different things.

So you’ve got geo
caching that’s possible to be able to geo
diversify your
cache for where your
customer happen to be say you have data centers in Europe, you’ve got Asia Pacific, you’ve got North
America, you’ve got a bunch of data centers where this content can be available for fast access to
individuals and not coming through
the Atlantic all the time to your services that would be out there.
you’ve got message queues that are there, you’ve got content delivery networks, you’ve got commerce
capabilities that happen to be up there, all those different services that are bundled a
round Azure can
now be leveraged, you don’t have to build the plumbing to get them to work, they’re already there, part
of it, you simply have to build the app that can leverage these individual sources.

wait I think that’s a great segue, I mean y
ou got to build the app right, so you’ve got to build the
app so developers you know the great news here is they still write applications and they don’t have to
write them necessarily in Visual Studio or .NET although we think that would be great, you can
use PHP,
JAVA, nodeJS, you know so whatever language your developers are comfortable writing in, they can
continue to write in them, the big difference is that at some point they will publish those applications to
Azure either via Visual Studio itself

k: If they have the rights to be able to do so or potentially they could hand off that application
package and the files that are associated with it over to their IT department and their IT department
could go in, upload them into the self service portal t
o be able to make them available for the web. They
can go and stage an environment, they can go through production environment, they can go through QA

testing all that’s available as there and they can also develop for the cloud all locally on their box
thout connectivity and test it all locally with Visual Studio

before they get out there.

Frank: You know I got to tell you Rick, you know every time I hear about Azure, I hear the story I think
well this is compelling, right and I just kind of think you k
now in my own organizations in the past like
where would I start you know and I think there are really four good places for folks to kind of think
about this and try to wrap their arms around it, I think the obvious one is look, you got a great idea
or a
ew idea, it’s a differentiator, you want to build a product right and its brand new, net new and so
clearly just build it as a cloud application I think that’s one. You know I think a second one is back ups
right, you just need some cheap storage right, ok
ay, SQL Azure is inexpensive

Rick: its storage, blob storage up in the sky basically you just have to get the data up there, once it’s
there you can reference it through different objects so it’s’ all fine to be able to do.

Frank: Fantastic, and then re
ally this is the one that I really would like the best right, is that if I had a
great idea as a department head or something and I thought you know we’re going to go build this and
you know IT’s too busy, now IT can set me up with a totally safe, secure,
wonderful environment that
my developers could just go have at it. And we could build what we need to build without IT having to
support the entire thing.

Rick: Right because the support and the maintenance of that application is now done by the cloud
vider in this case Microsoft to make sure the servers are running, that they’re backed up, that they’re
patched, they’re all available but I will remind you with this complicated application in any kind of cloud
based solution you are paying for usage and
so I don’t know if you want to say developers can have at it
and do whatever they want there because you’ll be paying for it so make sure you set some guideline
down for them to be aware of the fact that there’s now consumption based model, that’s one of t
biggest challenges people have, is consumption based model. The good thing is, one of the most recent
updates to Azure is it does allow you to actually set limits so you can actually go in and say for this
particular account only go this many compute ho
urs, this much storage before you hit a warning flag
and then let these people know that you’re getting close and then actually shut it down so you don’t get
charged beyond that.

Frank: Now that is a great feature

Rick: Yea, so just make sure you’re
aware of that.

Frank: Yea, that’s maybe the feature I like the best so far

Rick: Yea, but again the IT environments potentially they’re busy with the 70% keeping lights on for
services inside your house, inside your environment, inside your organization
now with this for public
environment like Azure your development environment can now be up and running and going very, very
quickly and you know from start up


environments a friend of mine that works in a start up world
was saying
you know I love th
is kind of concept because it allows me to fail quickly because you actually
get better by learning from your mistakes, revising it and then going again, as opposed to making a big
huge investment of racks of servers and load balancers and firewalls and ev
erything else for on prem


Frank: Fail quickly, I like that, I think this fourth one is probably your favorite right, this hybrid

Rick: Right, for instance potentially you need to have an environment where you want the compute the

environment up in the cloud but you want the database to have to reside local, we still are able to
offer that as an option, to be able to connect back, keep everything local. Everything local is still able to
work inside a hybrid environment if that meet
s your needs you can design one with Azure with the tools
you’re used to using and the skills you already have.

Frank: You know I think there’s two good examples of these hybrid apps and things that I think might
help folks connect the dots and one of th
ese is you’ve got a mobile application I mean this is obviously in
the last few years a huge movement is this movement to mobile apps and now all of a sudden I might
have you know thousands more, maybe even millions more, you know connections that I’ve got

worry about and they’re coming into my infrastructure you know the notion of terminating those mobile
connections somewhere else, somewhere that’s more designed to handle that kind of load and then
having a more simple connection into my infrastructure

I think is something that’s popular and then HPC
is something else.

Rick: I mean I love this concept of being able to have an app that you write that does number crunching
or does some kind of big massive computation that you’re currently doing in house
on your own big,
huge servers and it’s taking a long time to because you just don’t have the ability to scale.
It that app is
updated to be able to work in an environment like Azure, platform as a service, you could get the data,
potentially leave it insid
e your environment, potentially bring it up inside the cloud, do the massive
crunch but then you simply massively scale it out from five instance that are doing the work to 5000
instances if you have the funding to be able to look after those 5000 instance
s but you then
exponentially decrease the amount of time it’s going to take to do that computation so you have forms
computing and grid computing capabilities with Azure.

Frank: Well that’s the thing, a lot of companies that have this need as you mentione
d are having to
invest you know tons of dollars into getting this equipment and they need it for two or three weeks at a
time but then it just kind of sits idle so this is a phenomenal resource for those folks. You know to kind
of wrap up Azure, I mean bas
ically I think the way to think about it is that you focus on the app, you
focus on what’s going to differentiate you in the marketplace and Windows Azure is the one that takes
care of the rest. It does help you get to market faster with some of the applic
ations and clearly there’s
less risk involved.

Rick: So again, load balancing, firewalls,
(?) system all that’s taken care of and it still has a 99.95%
compute time SLA provided you have two instances installed so very, very cool.

Frank: Very cool and a
s far as resources go here, is clearly the first place that I
would go to just kind of pour through some information try to understand how this could be leveraged
in my organization a little bit better and if you’re not an MSDN subscriber
you probably should be,
there’s a ton of benefits.

Rick: Well they basically have a Azure account benefit that’s part of your benefits for the type of MSDN
subscription that you happen to have that gives you so many compute hours and so much storage space

and everything else that you can basically go and try and work in and use, but they also have, just to go
in on a trail you can go and start off and download and try and then provision your

account and put those limits in place so you don
’t get charged if you’re just trying it out to build your

Frank: Fantastic, and then finally if you’re looking for some resources to then point your team toward
there’s several training links that I’ve provided for you here, they’ll be in that Po
werPoint so check that
out as well, I think that you would love them, I’ve got another question in the queue, you game?

Rick: Okay, sure

Frank: Okay, so the question is, oh no, you already answered that one, I thought this was a new one
coming in, so
never mind, you already answered the one about web parts my mistake, so hey, I’ll tell you
what at this point we’re going to wrap this session up and we’ve sort of talked about this top part, the
public cloud, we talked about Azure, we talked about Office
365 etcetera, you know we’re then going to
move into the private cloud and I think what we’re going to see is that green stripe is a pretty cool

Rick: Yea, so great idea from a skills perspective to be aware of that the skills you have around iden
and how things work for managing your users, virtualization capabilities, your practices for how you
manage and even your development skills if you’re from the development side of the house, all those
common technologies exist in the public side and a
lso on the private side as well, we’ll talk about private
cloud coming up after the break.

Frank: Exactly private cloud and here is that question, I now have it, there’s a user here that’s a little
leary with cloud only apps, what features are in place to

allow offline usage of your app, i.e., something
that would traditionally be local server based you know database app?

Rick: Well, you’ll have to, it’s one of those it depends, it depends on how you architect your solution so
you are able to go in and ha
ve local caches that are on your machine that when you don’t have internet
connectivity, synchronization capabilities that can come from the cloud down to the local environment
but I’m not going to say that it’s becoming irrelevant, but it’s becoming more

irrelevant as time goes on.
’m not going to say that in
ternet is pervasive everywhere

obviously it’s not, there’s definitely huge
pockets where there is no internet connectivity, but the design is where there’s internet connectivity
you have that 99.95% SLA to make sure things are up and running. So it’s becoming less of an issue but
, I’m a self professed server hugger, I like to have my stuff where I can touch it right, you know you
have to architect it into your solution for public cloud that you’re going to be using to make sure that it
meets your comfort needs, that you have offli
ne capabilities there, the big thing is though that anything
that’s inside the public cloud that you use and you create that is yours, is yours. You own it, it’s your
data, so if you need to you can take it out of there and you still have it local and then

you can continue
on local if that’s the way you architected your app.

Frank: Right on, right on, and another one, you mentioned earlier during the Office 365 component, you
mentioned federated log in potential and someone’s asking you know can I make sin
gle sign on to my on
premise Active Directory account to Office 365?

Rick: With the enterprise subscription yes you can for the smaller one you have to have your identity up
in the Office 365 environment, but for the larger one, yes you can have single si
gn on.


Frank: We have one more question and I think it’s a great segue into the very last thing that we were
going to just touch on is how can you have an application partially in the cloud and partially on premise
are there best practices, for example Sh
arePoint when do you advise to use SharePoint in the cloud?

Rick: Again, it’s one of those, it depends, it’s that consulting hat, that I have on here right now, you know
for SharePoint experience it’s pretty simple from the point of view that SharePoint t
hat you talk to is
simply a URL that you hit and then you have links to be able to point off to other locations that happens
to be there and then potentially there’s a work group that wants to have their information hosted in the
cloud environment because
it’s a less, non, I’m not going to say less secure, it’s less critical that that data
potentially could end up someplace where they don’t want to have that data because of user error or
something like that, they might decide to keep that local if it happen
s to be high security or high impact
to their business, whereas the lower impact stuff they can have up inside of SharePoint environment,
it’s a matter of where you provision your individual SharePoint sites if you have SharePoint online and
you have Share
Point local, you decide where those work sites happen to be created you simply provide
those links to your end users to store their data.

Frank: You know what and I think part of the beauty of this whole thing is that it depends answer, no
one likes that

I used to hate that answer and I’m sure a lot of you feel the same way but the fact is that
the reason it depends is more about what the capabilities are then anything else, I mean at the end of
the day if you decide you know what, we’re going to stick pr
ivate right now, we’re only going to do X, Y,
Z in public, okay fine, but if you change your mind you know sometime later, the tools and the
technology that you need to change your mind are fine, if you have something public and you want to
bring it privat
e, fine, and at the end of the day I think that’s what kind of completes that Microsoft story,
what makes it so unique is the difference with Microsoft is whether you’re private or public the
technologies are very common, what your IT folks are learning is

also going to apply either place, and
you can be agile, you can start to make or change your mind where you want to store things.

Rick: Where I see some customers going is they start off with their existing environment, their existing
investment because
that’s what they’re comfortable with, they then go off and they start to try out
some of these online capabilities on the public side like Office 365 I mean is it large enough to go with
the enterprise environment, they can do the synchronization of the ac
counts, its’ all good but then they
choose to move pieces up there like pilots, and then the neat thing about this is it’s not really a pilot, it’s
actually production, it’s production caliber production quality and they have access to that and it’s all up

and working and everything’s good, they then realize, wow, it makes my life so much easier what other
places can be used in this environment organization to move up inside that cloud hosted solution. With
Office 365 and then rapidly start to move more and

more people up there, eventually they might end up
with almost everything up there and they still might decide, from a comfort level it’s that
communication and trust we talked abou
t at the very beginning of this, they might decide that they
want to keep
some stuff local, they can, our solution works in a hybrid environment. As an IT pro, your
skills to work in a IT environment that’s going to be hybrid is again, that identity piece, that virtualization
skills piece, the management abilities, the tools yo
u’re going to be using that’s the part that’s common
both between our public offering and our private offering which we’ll talk about after the break.

Frank: Absolutely and I’ll tell you what, with that we are going to take a ten minute break so everyone
go grab that coffee again and do what you need to do and we’ll see you in ten minutes, thank you.