How To Write A Charterx

bucketwastefulΛογισμικό & κατασκευή λογ/κού

25 Νοε 2013 (πριν από 4 χρόνια και 6 μήνες)

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Customer Value

Corporate Jet Charter

Many companies develop customer service

With the great number of

competing for the
loyalty of consumers, it is more important than ever that
companies do all they can to reasonably meet customers'
needs. To stay on track with th
eir customer service goals,
many companies adopt a customer service charter, a
document that spells out just what your company's
customer service goals and processes are. Writing a
customer service charter does not take a great amount of
time or money.


Moderately Easy




Develop a general overview statement of your

that describes what you do
or what products and services you offer. For example, if you own a jewelry
company, your overview could be "XYZ Company is an artisan business that
creates hand
crafted jewelry made of genuine gemstones."



Write down what your

goals as far as customer service are. For example, if you
own a graphic design firm, your goals could be completing orders within the quoted
time frame with less than three revisions. If you run an athletic shoe store, your
customer service goals could be

helping each customer find the most appropriate
shoe for their sport, and being knowledgeable enough to answer any and all
questions they have about athletic shoes.



Write down your customer's rights as they pertain to your business. For example, a
hing store may deem that their customers have the right to courteous, timely
assistance and a speedy checkout.



Add a section to your charter detailing what
your company

will do to ensure you
meet your customer service goals and observe your customer's rights. Going back
to the clothing store example, you may decide that you will keep all displays
presentable or orderly, greet each customer with a smile, and regularly int
new trends to your inventory.



Note in your charter what customers can do if they do not feel that their rights were
honored, or if your customer service goals were not met. This may include the
postal address, phone number or email address to a c
ustomer complaint
department or company manager.



Post the customer service charter on your company's website, blog, or in your store
or office.

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