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4 Δεκ 2013 (πριν από 3 χρόνια και 6 μήνες)

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Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company,

for the United States Department of Energy under contract DE
-
AC04
-
94AL85000.



A 100 Percent Customer
-
Funded Service Model:
WebCo








Carla Scott

cascott@sandia.gov


WebCo

Albuquerque

Manzano Mountain Range

California



A US Department of Energy multi
-
program
National Security Laboratory


Operated by Lockheed Martin under contract


Major sites in Albuquerque, New Mexico and
Livermore, California


~10,000 employees and contractors in NM and
~1,000 in California


World
-
class engineering based on great science!

Sandia is ...


How WebCo operates as a business


Where we fit in at Sandia


That WebCo is a good thing


How we team


Examples of our work: Intranet and
Internet


What I am going to show you ...


Started in 1995

one manager, one former secretary

amidst a wave of web frenzy


Initially, informational web pages and document
conversions


In 2002, it’s nearly a $3M business operation

17 staff plus
several off
-
site contractor companies


Team of web interface designers, web authors (HTML pros),
programmers, web writer, online course developer, project
leaders, and administrative staff


Develop and manage web database applications, online
courses, corporate and group web sites, bulletin boards,
online surveys, web multimedia, etc.

WebCo


A full cost
-
recovery internal business


Zero corporate funding


Must pay for itself

space, labor, equipment,
training, supplies, software, administration, etc.


Must be in demand to exist

means offering
services that the lab values enough to pay for


Must follow Cost Accounting Standards


Must be endorsed by the company


Must have organizational home base and follow
corporate policy, procedures, and standards


How we operate

How we operate (continued)


We must establish a charging rate yearly


Competitive with similar providers


Auditable and stable during the year


We must use the corporate accounting system


Oracle Financials is not “service center” friendly,
but better than building our own


Timekeeping system remains the primary charging
mechanism


Reporting system is a weekly and monthly cycle

helps us manage to full cost
-
recovery

How we operate (continued)

The typical service process model


Requests for service come in by e
-
mail, voice
-
mail, hotline,
or in person

no online request system yet


Service coordinator receives, processes, and delegates
request to a service owner


Service owner owns customer relationship

creates
proposal, gets funding commitment, builds team


Follow a prescribed development process


Software and Information Life Cycle

based on
Capability Maturity Model

and normally used for high
-
risk projects OR


General project management for low
-
risk projects


Deploy a customer
-
accepted result

How we operate (continued)


Applications are developed in Cold Fusion,
Perl/CGI, or Java


Database connections are to Oracle or SQL with
some legacy Sybase


Web sites are developed in Dreamweaver

using
HTML, CSS, and JavaScript

with Hot Dog Pro,
Homesite, or BBEDIT as additional editors


Online courses were developed in Perl, a new
course generator application is being developed
in Cold Fusion (available in the Spring)

How we operate (continued)


Customer base


Even dollar split between the administrative side
and the engineering/scientific side of Sandia


50
-
70 projects in process at any given time across
all major operating divisions


DOE/Albuquerque Operations


Our computing peers use us to supplement or
complement their activity


Diversified

not overly reliant on one or two major
customers

Where we fit


We live in a traditional corporate Computing
organization


Most any other option is much less desirable


Why?


Web solutions rely on many computing
infrastructure services


Our computing partnerships are crucial


Being plugged in to the computing grapevine is a
competitive advantage


Chief Information Officer



Program & Financial Mgt.



Information Strategic
Planning


Computing & Network Services



Personal Computing, Library,

and Records


Computer Security


Infrastructure

Computing Services




Telecommunication

Operations


Adv. Networking

Integration


Scientific Computing



Recorded Information

Management

Corp. Computing Facility

Production Support



Technical Library

Operations



CSU Operations

& Development



CSU Common Support


&
Help Desk


Cyber Security &
Computer Services

Cyber Infrastructure
Dev. & Deployment


Computer Security

Technology



Information Systems

Development


Oracle Application


Development



Business Systems
Support




Software Development

& Data Integration



C/S Business Systems
Support




Information Technology

& Data Modeling



Information Systems

Dev. & Integration



Database
Administration



Science & Engineering

Info Systems





Workflow Systems &

Application Support


Technical Library
Services


WebCo


--

Partnerships crucial to success

WebCo

is a good thing


Lives to serve customers who have other choices


Provides qualified web pros versus wannabes,
part
-
timers, students, or underutilized staff


Operates a competitive service not a monopoly


Minimizes unnecessary duplication of similar
services across the enterprise


Handles classified, sensitive, and proprietary
materials with ease

not true of most outsource
and even some on
-
site contractors

How we team

Web application
team

Web site project
team

Online course
team

Interface Designer

HTML Author

Online Help Writer

Programmer

DBA

Project Leader

Workflow
Developer

Others?


Interface Designer

HTML Author

Web Writer

JavaScript
Programmer

Project Leader

Others?


Interface Designer

HTML Author

Instructional
Designer

Web Writer

Programmer

Project Leader

Others?


=External Partners

Examples


Following is only a snapshot of our products.
Our customers have hired us to manage all of
these. We have many more…




Intranet Home

Circa 1998

Our WWW site

Circa 2000

Today

A profile of Sandia’s Intranet


Apache web servers on UNIX OS with HP and Sun
hardware


Microsoft IIS web servers on Windows2000 with
Dell and Compaq hardware


Primary browser: Internet Explorer 6.1, with IE 5.2
on Macs and Netscape 4.79 on UNIX


“3” platform desktops (UNIX
-

4 flavors,
Windows2000, and MacOS 9+)


A profile of Sandia’s Intranet


High
-
speed networks (T1
-
T3)


16 major web servers (targeted by search engine)


100,000+ web ‘documents’ (indexed in search
engine database)


100+ major database applications


Enterprise document management system


Extranet servers


Multiple geographic locations

Activity on Sandia’s main Intranet server

July 2002

Activity on Sandia’s main WWW server

July 2002

Email:
cascott@sandia.gov




Thank you!