Managing Information and

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17 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Managing Information and
Technology

Exploring Business

Class 11

Tuesday 10/4/11

Data V. Information


Data = unprocessed facts


Information = data that have been
processed, or turned into some useful
form.


Information System [IS]



…the combination of technologies,
procedures, and people who collect
and distribute the information
needed to make decisions and
coordinate and control company
-
wide activities.


Differing Information Needs


Top Managers


Planning


Setting Objectives


Strategic
Decisions



Middle Managers


Allocate Resources


Oversee
Activities



First
-
Line Managers


Supervise Employees


Oversee Daily Operations


Coordinate Activities

Information Needs and Flows

Enterprise Resource Planning [ERP]
System

Data and Databases


Databases


electronic collection of related data


Data Warehouse


centralized database that stores
data from several databases (for easy analysis)


Data Mining


technique used to search & analyze
data to reveal patterns, trends and predict future
behavior


Customer Behavior


Customer Relationship Management

Data Mining Process

Types Of

Information Systems


Operations
Support


Transaction
Processing


Process Control


Design &
Production


Management
Support


Decision Support


Executive
Information


Artificial
Intelligence


Expert


Face
-
Recognition

Design And Production Systems


Computer
-
Aided Design [CAD]


Computer
-
Aided Manufacturing [CAM]


Computer
-
Integrated Manufacturing



[CIM] integrates various operations

including CAD/CAM with various

functions from order taking to final

shipment.


Flexible Manufacturing [FMS] can be

reprogrammed to prduce a variety of

products

Management Support Systems


Management Information Systems [MIS]
-

extracts data from database to reports, etc.


Decision Support systems [DSS]


interactive
system that relies on infroamtion from multiple sources
fro decision making


Executive Information Systems


provides
senior managemetn with strategic information


Artificial Intelligence [AI]


mimics human
behavior. Face recognition, etc.


Expert systems


mimics the judgement of experts

Decision Support Systems

Data Communication Networks



Internet


Internet Service Providers


World Wide Web/Browsers



Intranets



Extranets



…transmit digital data… from one computer to
another using...wired and wireless communication
channels.


Intranets/Extranets


Intranet



…a private network using…
technologies… available only to employees....



Firewall


Software that controls access to an
Intranet


Extranet



…intranet… partially available to
certain parties outside the organization.


Extranet

E
-
Commerce


Purposes
: presenting information, selling products,


distributing digital products, acquiring goods


and services



General Terminology:


B2C = Business to Consumer


retial trade


B2B = Business to Business


C2B = Consumer to Business


Priceline


C2C = Consumer to Consumer
-

eBay

Business Uses

Of The Internet


Presenting Information


Selling Products


Distributing Digital Products


Acquiring Goods/Services


Virtual Company

Electronic Data Interchange & Value
-
Added

Security Issues In

Electronic Communication


Data Security


Malicious Programs


Spoofing


Revenue Theft


Risks to Customers