edited by Richard Harper, Tom Rodden, Yvonne Rogers and Abigail Sellen

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14 Νοε 2013 (πριν από 3 χρόνια και 6 μήνες)

46 εμφανίσεις

edited by Richard Harper, Tom Rodden, Yvonne
Rogers and Abigail Sellen

Presentation concept



Overall problems/goals/hypotheses



General discussion of approach/results/conclusions

Origins


Report of the ‘HCI2020’ meeting


Capture passion of ideas


Participants: MS, UK, US, corp.

Problems


The old agenda of HCI was not relevant


HCI moved on and matured from its roots in the ’80
-

it needed a new agenda


Questions


What will the world be like in 2020?


Will technology improve quality of life or
make it more frustrating?

Goals


Uncover and articulate new
paradigms, goals and
perspectives for HCI


the
new agenda


Report goal: entice the reader
to think more seriously
about the role of computing
in our everyday lives

Hypotheses


Human values at core of new HCI

Approach




Overview of the discussions at HCI2020


Steps:

1) Pinpointing problem



2) Discuss possible solutions



3) Propose 2020 perspective



4) Ask specific question

Parts


Part 1: Looking back at HCI, locate major changes,
suggest future path



Part 2
: Changes transforming HCI and key questions to
be answered



Part 3
: How can the field of HCI move forward by
focusing on human values



Part 4
: Recommendations


future directions

Part 1: Changing World


Changing Computers


Changing Lives


Changing Societies

1.1.1 GUIs to Gestures


In the beginning: keyboard and mouse


20 year of GUI domination


not ideal


New directions: tablet computers, speech recognition,
multi
-
touch surfaces


Multi
-
touch


more natural, break with single point
interaction, collaboration


Eye movements, brain interface, tangible, camera
inputs

1.1.2 VDUs to Smart Fabrics


Video display units to be superseded by flexible
display technologies like OLEDs, plastic electronics,
MEMS


Smart running shoes, medical monitoring devices,
biological materials linking to silicon circuitry

1.1.3 Handsets to the World in Our Hands


Mobile phones becoming the most ubiquitous form of
computing


Genie
-
in
-
a
-
bottle because of interface


New development: multi
-
touch, RFID, vibrotactile
displays, WiFi, BlueTooth, file storage, web access,
music and video players


Great development potential

1.1.4 Simple Robots to Autonomous
Machines That Learn


Robots before: sci
-
fi, factories,
hazard


Recently: domestic robots,
companions, war, pets


Cohabitation far away, but
machine
-
learning has potential


People and “intelligent machines”
should negotiate


“If

people are prepared


to stupidly obey instructions given

out by simple computers, this should make us even


more concerned about the relationship

between people and

computers in

2020”

1.1.5 Hard Disks to Digital Footprint


Carbon footprint => digital footprint


information
recorded and stored about individuals


2020 digital footprints gigantic but possible because of
price of storage


management problem


Trends: thousands of pictures instead of hundreds


shared on web, podcasting


PVR, GPS,CCTV, phone logging


1.1.6
Shrink
-
Wrapped

to Mash
-
Ups


In the early days software bought in shrink
-
wrap


Today there is also user
-
generated content


photos,
videos, blogs, web
-
based content tools


Mash
-
ups: Facebook, Google maps + CraigsList


“2020,

where the world

of software is no longer under


strict control of developers and engineers, and where we
can create a more customized, personalized

digital world for our
-

selves”

Answer
-
Phones to Always
-
On


Communicating in more diverse way
than ever


Messaging, texting, twittering


Quickening of communication: e
-
mail, IM leading to continuous
partial attention


addiction


2020, the number of communication
channels is likely to continue to
diversify

Part 1: Changing World


Changing Computers


Changing Lives


Changing Societies

1.2 Changing Lives


What does it mean to learn


New ways of family living


New ways of growing older


1.2.1 Learning Differently


Common technologies and services: WiFi, computer
per student, Wikipedia, Google, Word, PowerPoint


New generation of computer literate teachers


Change in teacher assessing students


Students assessing teachers


1.2.2 New Ways of Family Living


New technologies enable people
to arrange busy schedules with
family living


Skype, photo sharing, video links


Tracking children


1.2.3 New Ways of Growing Older


By 2020 far more elderly people


Supporting technologies: health
-
monitoring devices,
memory aids, online support communities


In 2020 people growing older will have witnessed a
lifetime of computing technologies

Part 1: Changing World


Changing Computers


Changing Lives


Changing Societies

1.3 Changing Societies


Governments inform and get information using new
technologies


Complex relationship between individual and
technology


Public using technologies against govt.


Change affects not just the Western world


Cell phones important in undeveloped world


By 2020 few people without access to cell phone

Parts


Part 1
: Looking back at HCI, locate major changes,
suggest future path



Part 2: Changes transforming HCI and key questions
to be answered



Part 3
: How can the field of HCI move forward by
focusing on human values



Part 4
: Recommendations


future directions

Part 2: Transformations in Interaction


The End of Interface Stability


The Growth of Techno
-
Dependency


The Growth of Hyper
-
Connectivity


The End of the Ephemeral


The Growth of Creative Engagement

“We

propose that ‘being

human’ in our relationship

with technology means that we need


to bring to the fore and better understand

human values and make them central


to how we understand and

design for a changing

world.”

2.2 The End of Interface Stability


The notion of an interface is not stable


Computer
-
human: inward direction


Pocket, handbags


Becoming part of us


redefining identity


Loss of independence, how to manage the boundary


Computer
-
world: in and outward


objects vs.
environment

Living in a Computational Ecosystem


Computers working together


intended or
unintended


Interconnections might be hard for people to
understand


Will increasing levels of complexity undermine our
sense of safety and security?


Will our lack of understanding make us less confident
about living in an increasingly digital world?

2.3 The Growth of Techno
-
Dependency


Unusual to interact with a human when going to the
bank


Automatic pilots in planes


Networks going down


Skills becoming obsolete


Need to trust technology


loss of independence; lack
of understanding


Is technology to be blamed for accidents or
developers?

“What

are the implications

for society of having clever computers reasoning and
acting on our

behalf?”

2.4 The Growth of Hyper
-
Connectivity


The ability to communicate through multiple
interactive devices will continue to grow by 2020


The boundaries between the office and home and
between work and play are dissolving


Managing demands by location or time


Is it possible to disconnect?


Digital crowd


local actions global effect

2.5 The End of the Ephemeral


Memories being recorded by digital devices


Online activities surveillance


New laws needed for personal data


Governments more access to real time data


Threatened by the ability of others to misuse this
information


2.6 The Growth of Creative Engagement


Nintendo Wii


mixed
-
reality, sensor
-
rich environment


new way of learning


By 2020 we will have more flexibility in the tools we use
and the content produced by them


Every user can now easily create their own content and
assemble digital resources


Self
-
expression and the need for creativity are core
human values

Parts


Part 1
: Looking back at HCI, locate major changes,
suggest future path



Part 2
: Changes transforming HCI and key questions to
be answered



Part 3: How can the field of HCI move forward by
focusing on human values



Part 4
: Recommendations


future directions

3 HCI: Looking Forward


HCI should facilitate people’s acceptance of
technology change


HCI should extend so as to focus more clearly on
human values


New partnerships with other


disciplines


Re
-
examine basic terms and

concepts: user, computer,

interaction

3 HCI: Looking Forward

1) The Way Forward

2) Extending the Research and Design Cycle

3) Three Case Studies


3.1 The Way Forward


By 2020 the relationship with technology quite
different: computers everywhere


How to design for emerging technologies?


1. conceptual analysis of higher
-
level concerns


2. develop new partnerships with disciplines


3. redefine the basic building blocks of HCI: human,
computer and interaction


Needs of people have to be addressed in HCI

3.2 Extending the Research and Design Cycle


Iterative cycle of user
-
centered research: study, design,
build and evaluate


Proposal of adding one further


stage: understanding

(philosophical debate,

thought experiments,

scenarios, etc.)


The new stage should focus

on human values and pinpoint

those we wish to design for

3.3 Case Studies


1. Trading vs. Trafficking Content


Design of mobile TV services and applications


concerns for values and usability


Convergence of different content and miniaturization of
technology => mobile TV


“nothing happens”


Viral videos

3.3 Case Studies


2. Tracking vs. Surveillance in Families


Clock


helps families keep track of each other


Human values


caring, awareness, not intruding, not
spying, surveillance


Coarse
-
grained information

3.3 Case Studies


3. The value of augmenting human memory


Motivation


forgetting


Lifelogging


Help elderly re
-
establish their sense of identity and socially
engage with those who care

4. Recommendations

1.
Revisit research and design methods of HCI


Explore new ways of understanding users


Explore new ways of designing and making


Reconsider how to evaluate digital technologies

2.
Be explicit about the remit of HCI


Digital landscape vs. value landscape

3.
Develop techniques for collaboration

4.
Teach HCI

4. Recommendations

5. More advanced training for future HCI researchers

6. Engage with government, policy and society

7. Offer an inclusive future in 2020