A fast and powerful way to economize your IT assets

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18 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

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A fast and
powerful way
to economize
your IT assets
HP Asset Manager Software
Brochure
2
Caught between cost and compliance, service levels and outsourcers,
IT organizations struggle to fully explain the value they provide to
the business. HP Asset Manager plays a major role in addressing
these challenges. HP Asset Manager enables IT organizations to
reduce costs and drive business decisions by managing the physical,
virtual, financial, and contractual aspects of IT assets.
HP Asset Manager automates best practices across the
asset management lifecycle and integrates processes into
IT Infrastructure Library (ITIL) service support workflows including
incident, problem, and change management to improve service
quality and business outcomes.
Business challenge
IT organizations are under pressure to lower service costs, increase
service levels, and improve visibility into financial and operational
decisions. Today’s economic environment is more challenging than
ever—virtualization, acquisitions, device sprawl, consolidation
projects, asset allocation, and an overall lack of standardization
across IT, all drive up the cost and drive down the ability to deliver
quality business services to the organization. IT must align
costs with business priorities and prove their value by providing
granular documentation of how IT assets support critical business
services. As a result, organizations need an integrated approach
to IT asset management (ITAM). By establishing an integrated
approach, organizations can confirm that the right processes (such
as procurement, request management, and change governance)
are properly supporting the entire service lifecycle so that
actionable asset information is aligned to enable the delivery of
timely, cost-effective, business services.
What is federation?
Federation is the ability to integrate and share
data across relevant IT processes. Through
these integrated processes, data can be easily
pulled from multiple sources, integrated and
then unified, and shared with the end user at the
presentation layer.
Federation offers the following key benefits:
• Uses query capabilities to do simple searches
• Improves transaction performance
• Manages the total cost of ownership and value
of business services
• Reduces data duplication
How does it work?
• Common service definitions are defined within
the HP Universal CMDB.
• Discovered and reconciled hardware and software
inventory items become IT asset records.
• Managed IT Assets are presented to the UCMDB
as “Trusted Source” configuration items (CI).
The HP Asset Manager solution
Integration across the IT value chain
It has long been the challenge of IT organizations to get a clear,
fiscal view of the configuration items used to provide business
services to the customers they serve. Aligning and integrating
IT asset management with an ITIL-aligned service management
solution enables IT organizations to share common data with
minimal duplication.
HP Asset Manager delivers out-of-the-box, real-time federation
with HP Universal Configuration Management Database (UCMDB).
This integration results in one of the few systems to automate
the entire IT Service Management process without requiring a
monolithic repository. Federation reduces data redundancy and
improves transaction performance—so that relevant data resides
within its respective business domain, yet is available across
the business infrastructure. In addition, discovered services
or mapped views of component configuration items can be
correlated to their physical assets, enabling IT to rationalize the
fiscal cost of delivering these business services to customers. HP
Asset Manager offers a huge benefit for organizations looking to
reduce costs of maintaining ITIL-aligned integrations, optimize
transaction performance, and share critical data across the
business infrastructure.
3
ITAM success starts with discovery
HP Discovery and Dependency Mapping (DDM) software
Sound ITAM processes are dependent on a good discovery tool to
scan the IT environment. HP DDM automatically discovers all devices
connected to IT network environment, providing the identification
of all connected assets. HP DDM collects the inventory of physical
and virtual hardware, and usage of software installed across the
infrastructure. The data is used for asset tracking and other purposes,
such as software compliance and reconciliation with the CMDB.
Discovery, virtualization, and software license compliance
With the introduction of virtualization, organizations are challenged
with virtual device sprawl and an inability to adhere to the proper
licensing associated with these devices. DDM supports the collection
of data for many popular virtualization technologies.
This allows customers to identify virtual resources in the network,
match them with the physical servers, and collect physical and
virtual hardware inventory.
Software Asset Management in a virtual environment often requires
not just the identification of software inventory, but also matching
software inventory with host hardware data, while the hardware
information itself can also be used for chargeback purposes.
Figure 1. Asset Manager is integrated with the HP IT Performances suite to mitigate compliance risk, improve delivery of service assets, and
boost the utilization of IT.
Best Practices
Asset Manager
Discovery and Inventory
Reports and Dashboards (Executive Scorecard)
Procurement
Financials Software Asset Management
Asset Portfolio
Contracts
Federation
Connect It
Web Services
Figure 2. DDM Asset Manager, Universal CMDB, and Service Manager operate cooperatively to make sure the IT hardware and software assets
supporting business services are effectively managed.
IT Asset Management
manages the hardware
and software provisioned
to services
Con￿guration Management
System governs the
relationship of assets to
con￿gured services
IT Service Management
enables these
services to execute
without incident
4
A foundation for business-based IT
HP Asset Manager serves as the foundation for your IT organization
to measure and communicate the value IT provides to the
businesses it supports. To do this requires a thorough understanding
of the physical, virtual, financial, operational, and contractual
relationships of assets to allow the organization to increase return
on its IT investment.
HP Asset Manager drives IT operations and decision making in the
following ways:
Turn IT into a business that addresses the needs of the
other businesses
• Directly tie IT cost to business unit consumption
• Align business services to their supporting assets and contracts
• Measure the TCO in providing business services to the
organization, help price the services of the IT
• Support the process for having end users accessing internal and
external services
− Request access to the service
− Manage users’ subscriptions
− Bill for the use of the services through showback or chargeback
Enhancing service and reducing asset costs
• Effectively manage contracts, leases, license agreements, and
warranties
• Streamline the fulfillment of goods and service requests from the
service catalog
• Complete asset and project expense audit tracking
Mitigating security and compliance risks
• Quantify and measure financial compliance risks of IT
infrastructure with out-of-the-box software counters that
address complex licensing rules (per processor/specific rule for
virtual platforms)
• Proactively identify license compliance issues
• Evaluate cost for compliance or savings opportunities on license
maintenances
• Re-harvest and reallocate unused software licenses
Figure 3. Dynamic dashboards show the different mix between physical and virtual assets in the IT environment.
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Manage the asset portfolio
Most organizations without an asset-tracking solution are
challenged by managing assets in disparate systems across IT. As
a result, organizations struggle to get a consolidated view of their
IT assets and cannot answer basic questions such as “What are
my assets?”, “Where are they located?”, and “Who is using them?”.
HP Asset Manager Asset Portfolio is at the heart of every HP Asset
Manager implementation and helps to address these challenges.
HP Asset Manager Asset Portfolio tracks, defines, and manages
the complex relationships between assets, contracts, and costs,
providing consistent and accurate inventory information. Asset
tracking processes are simplified by consolidating assets and each
configuration item into a central repository.
This establishes a baseline inventory of accurate asset data in a
repository that allows users of all HP Asset Manager applications to
have a consolidated, easy-to-access view of all of their
IT assets, their interdependencies, and their relationship to the
business services they support.
HP Asset Manager key benefits:
• Improve performance through integrated
ITSM processes
• Complete visibility of virtual assets and their
impact on relevant business services
• Manage software compliance on a constant basis
• Establish a foundation for ITIL-aligned IT
Financial Management processes
• Comprehensive hardware and software
management for desktop environments
Manage vendors, contracts, and IT
standards
Choose the best vendors, reduce contract costs, and be compliant
with terms and conditions are keys to the success of an IT
organization.
HP Asset Manager provides a full contract management module
that allows to manage the operational aspects of contracts (Contact
validation, start, end dates, renewals, contacts, covered assets,
and contracts costs allocation to assets) but also tracks vendor
performance on key Service Level Objectives metrics (time for
delivery, return ratio, and work order resolution).
Beyond operations and performance, Asset Manager helps
mitigating the legal risks with a management of normalized terms
and conditions. Specifically on license assets, Asset Manager
provides out of the bow compliance reports for hundreds of
applications of the main publishers (Microsoft
®
, Oracle, IBM, Adobe
®
,
and VMware, for instance). The best practice software compliance
counters, updated every other month, reflect the end user license
terms specific to each application: per workstation, per CPU (Oracle
core factors, IBM PVU), per named user and so on.
Figure 4
.

Automate compliance processes to view licenses vs. software installations.
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Consolidate and streamline procurement
processes
Consolidating requisitions, preventing maverick buying, and
enforcing purchasing policies across IT are all challenges that can
have a significant financial impact on the business’ bottom line.
Organizations need a solution that provides complete visibility of all
existing requisitions, enforces standards and purchasing policies,
and prevents expensive one-off purchases.
HP Asset Manager Procurement module addresses these challenges
by automating and streamlining the entire request lifecycle. It
verifies each request against corporate approval standards by
checking against a catalog of approved assets. It monitors existing
stocks and budgets so that requests are filled through available
inventory whenever possible and consolidates similar requisitions
across the organization in order to get a greater volume purchase
discount and save money.
Financially manage and chargeback
for the utilization of critical
business services
HP Asset Manager Financial Management module makes it easy to
track costs associated with every asset at every stage in its lifecycle,
including expenses related to capital and operations.
HP Financial Management institutes chargeback programs to
specific business units. The ability to chargeback for the utilization
of virtual or physical assets enables greater cost recovery, and
provides visibility into the business services being consumed at
the business-unit level. This visibility and cost recovery helps
organizations to better budgets and future plans.
Unique width and depth
HP Asset Manager is ranked as a leader by all analysts (Gartner,
1
Forrester, EMA
2
) because it has both the width and depth. The scope
and years of experience and best practices on covered ITAM processes
helps IT organizations to move to the next level of maturity, allowing
for instance business services costing and cloud billing.
In addition, Asset Manager also goes very deep, for instance, in the
very advanced Software Asset Management compliance capabilities.
1
“Market scope for the IT asset management repository,” Gartner, October 2011
2
“EMA Radar for Software Asset Management (SAM): Q2 2011 Summary,”
EMA IT and Data Management Research, Industry Analysis, and Consulting, May 2011
Self-service catalog
and request
management
Asset
management
Change
management
Con￿guration
management system
(CMS)
Knowledge
management
Service level
management
Consolidated
service desk
incident and
problem
management
Figure 5
.
HP Asset Manager is a key part of ITSM initiatives.
HP Financial Planning and Analysis
HP Financial Planning and Analysis
HP CMS and best practices
HP Project and
Portfolio Management
HP Asset Manager
Governance
Service pricing and chargebacks
Planning and budgeting
Cost accounting
Financial planning and analysis
• Full visibility, control, and accountability
• Automated consolidation of budgets and costs
• Automated cost allocation
Figure 6
.
HP Asset Manager is a foundation for IT Financial Management.
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Complementary solutions and products
HP Asset Management solutions include the following
supporting products:
HP IT Service Management solution
Out-of-the-box integrations to HP Service Manager software
provide customers end-to-end adaptive management capabilities to
streamline operations and lower costs. The asset base can be easily
reconciled with other configuration items to track the total costs of
goods and services. This provides a greater understanding of total
cost of ownership.
HP Service Request Catalog
HP Service Request Catalog provides organizations with an IT
shop window of all the goods and services that are available to the
business. This front-end interacts with the HP Service Manager
Request management module. The integration to HP Asset Manager
streamlines the fulfillment and approval process, so that requested
goods can be fulfilled at the lowest cost to the business.
HP IT Financial Management solution
HP Project and Portfolio Management (PPM)
The out-of-the-box integration of HP Asset Manager software
to HP PPM software provides customers the ability to track the
capital and operational costs of a project for total cost roll-up. The
bidirectional integration allows users to easily understand labor
versus non-labor costs so that the overall health of a project can be
easily tracked and assessed.
HP Financial Planning and Analysis software
HP Financial Planning and Analysis (FPA) supports cost visibility
for IT. It supports the informational needs of IT management,
accounting, and business leaders to help them make better
investments and IT execution decisions. With highly configurable
cost allocation rules, HP FPA simplifies and automates data
consolidation and aggregation from multiple sources.
Executive scorecard
HP Executive Scorecard gathers key performance indicators
and other metrics from IT. It provides dashboards for senior
management to show the insights in business-friendly formats.
To convey IT as a valuable business partner, CIOs pull together
reports that the business can appreciate. This is slow, difficult,
and can be without governance. The HP Executive Scorecard
automates gathering information from diverse sources, including
Asset Manager, consolidating it, linking it to a service hierarchy, and
presenting it in near real time.
HP Client Automation software
With the integrations to HP Client Automation, configuration
management inventory, and software usage data can be easily
populated in HP Asset Manager and reconciled against the
asset record (purchase order or contract). The ability to offer
license availability before distribution helps prevent software
overspend, as well as verifies that license distribution is driven
by user entitlement. This integration allows clients to quickly and
easily identify over-licensed software and remove it from their
environment, hence, saving organizations from penalty fees and
additional license cost.
A complete solution
Comprehensive training
HP provides a comprehensive curriculum of HP software and
IT Service Management courses. These offerings provide the training
you need to realize the full potential of your HP solutions, increase
your network optimization and responsiveness, and achieve better
return on your IT investments.
With more than 30 years experience meeting complex education
challenges worldwide, HP knows training. This experience,
coupled with unique insights into HP software products, positions
HP to deliver the optimum training experience. For more
information about these and other educational courses,
visit hp.com/learn.
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For more information
Gain significant economic benefits for your organization with the
HP Asset Manager software—reduce costs and drive business
decisions by managing the physical, virtual, financial, and
contractual aspects of IT assets. Visit hp.com/go/itamsoftware.
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