Updates on CompTIA A+, Network+ and Security+ exams

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30 Οκτ 2013 (πριν από 3 χρόνια και 9 μήνες)

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Updates on CompTIA A+, Network+
and
Security
+ exams


Carol Balkcom

Director, Product Management

CompTIA





A+ Certification


For IT Helpdesk and Remote Support Professionals


2

CompTIA product stack

3

CONFIDENTIAL


FOR INTERNAL USE ONLY UNTIL
FINALIZED

SOC
code


Computer

and IT Occupations


Employment

Average

Annual
Salary

2010
-
2020

Employment
Change

2010
-
2020

Outlook

15
-
1150

Computer Support
Specialists
(A+ relevant here
)

607,100

$
46,260

110,000

18%

15
-
1132

Software
Developers,

Applications

520,800

$87,790

143,800

28%

15
-
1121

Computer Systems Analysts

544,400

$77,740

120,400

22%

15
-
1133

Software Developers, Systems Software

392,300

$
94,180

127,200

32%

15
-
1131

Computer Programmers

363,100

$
71,380

43,700

12%

15
-
1142

Network and Computer Systems Administrators

347,200

$69,160

96,600

28%

15
-
1179

Information Security Analysts, Web Developers, and
Computer Network Architects

302,300

$
75,660

65,700

22%

15
-
1111

Computer and Information Research Scientists

28,200

$
100,660

5,300

19%

15
-
1141

Database Administrators

110,800

$
73,490

33,900

31%

Computer Occupations, All

--

$73,710

--

22%

17
-
2061

Computer Hardware Engineers

70,000

$98,810

6,300

9%

11
-
3021

Computer and Information Systems Managers

307,900

$
115,780

55,800

18%

Total

3,954,100

Employment of U.S. Workers in
Core

IT Positions

Source: Bureau of Labor Statistics
-

Occupational Employment Statistics, March 2012

IT Hiring

5

Investments by Firm Size

6

% expecting to increase investment

Staffing Levels


On the hiring front, medium size IT firms
(100
-
499 employees) are most likely to
add new staff over the next six months.


With a range of new technologies sought
by customers (e.g. cloud, big data,
business process automation, mobility) IT
firms must be vigilant in maintaining high
levels of expertise through internal
training and/or new hires.


Source: CompTIA IT Industry Business Confidence Index


Q3 Release, July 2012

Base: 445 U.S. IT industry executives

Case Study

7

Chuck Cooper, program director for certification at IBM believes
:

To be Proficient in Technology….
you need to build your
skills and take training

Certifications
-

are a
baseline measurement of skills and
a consistent measure that validates the skills you achieve

Certifications
-

build confidence on the part of
prospective customers, sellers and business partners

Certifications
-

listed on a proposal denote people with
whom you can collaborate

CompTIA

A+ Certification

Vendor Neutral
Certification


2 exams

220
-
801

220
-
802

ISO Certified
ANSI Accredited

Kept current via
Continuing Ed
program

Measures
Necessary
Competencies
for today’s Entry
Level IT
Professionals

A+ Knowledge and Skills


Installation, configuring and troubleshooting of
the following:


PC hardware (including laptops and
mobile
devices
, and custom configurations


Printers


Networking components


Operating systems including Windows 7
Enterprise



Operational procedures including safety,
environment and customer communications


Security (22% of exam 802)



8

Career Advancement for

IT Professionals

Target Audience

Individuals working in or planning to work in technical support roles such as:

Field
Support
Technician

Desktop
Support
Technician

Bench
Technician

Helpdesk
Technician

9

2011 IT Technician

Job Role Survey


PC Technicians (71%)


Field Support Technicians (65%)


Help Desk Technicians (64%)


Customer Service Technicians (48%)


Network Support Technicians (41%)


10

Survey respondents chose the following job
roles for which A+ is most often required

Why A+

Over 900,000 A+ Certified IT Professionals

Companies such as Ricoh, Dell and CompuCom Have
Made A+ Certification Mandatory

U.S.
DoD

8570.1 Mandates A+ Certification for

Level I Technical Personnel in Information Assurance

Among Top 10 certifications in the industry (DICE
TechRepublic
, New Horizons)

CompTIA

A+ Certified by ISO and Accredited by the
American National Standards Institute (ANSI)

11

Organizations that Require

or Mandate A+ Professionals

12

Government Organizations

Corporate Organizations

POLLS

13

CompTIA

Website:

Companies that use A+


There is a page on the
CompTIA

website that lists
companies that use
CompTIA

certifications, with specific
certifications that they use.


http://certification.comptia.org/ExploreCareers/whohires.aspx





14

A+ Exam Details


2 exams

Certification
Requirement


220
-
801


220
-
802


Exam Numbers


Maximum of 90 questions for each
exam; 90 minutes to take each exam

Length


12 months hands
-
on lab or field
experience

Recommended
Experience


220
-
801: 675


220
-
802: 700


(Scale of 900)

Passing Score

15

CompTIA

A+ Objectives

A+ 220
-
801

PC Hardware

Networking

Laptops

Printers

Operational
Procedures

A+ 220
-
802

Operating Systems

Security

Mobile Devices

Troubleshooting

16

Changes from the 700 series A+

1.
Windows
7 Enterprise has been added to the covered Windows operating
systems

2.
Mobile Devices (802: 3.0) is a new subject matter domain. It includes Apple
iOS

and Android. Coverage includes just what a helpdesk technician would
be expected to do: Establish network connectivity for the device, configure
email, set up security, and troubleshoot.

3.
Virtualization (802: 1.9) is new

4.
All troubleshooting is in one exam (802: 4.0), more extensive, and organized
by specific hardware/software area (e.g. hard drives, display, etc.)

5.
Troubleshooting wireless (802: 4.5) is new

6.
There is more coverage of troubleshooting
security

issues (802: 4.7)

7.
SOHO
-
specific security is new (802: 2.5,2.6)






17

Exam objectives and

other information

For exam objectives and other information, go to this
Netcomm

page:
http://www.netcomlearning.com/packages/8000/A+
-
and
-
Network+
-
Certification
-
Boot
-
Camp
-
training.html




18

Performance Based Questions

19


For performance based items, the A+ candidate will
be given a scenario/problem, and will be prompted
to push a button to launch a simulated environment
that is created via software.




The simulated environment should be familiar to a
PC support professional with the level of hands
-
on
experience recommended for the A+ exam.




Once the simulation is launched, the candidate will
need to perform whatever tasks s/he believes
appropriate, based on the given scenario and the
tools/information that are provided in the question
.

Performance
-

Based Question
Description

Performance based questions in
Network+, Security+

Timeframe and notes

Performance based questions will be added to
Network+ and Security+ on this schedule:


Network+: November 2012


Security+: January 2013



Same objectives


Same number of questions on exam (multiple choice will
be reduced to accommodate performance based)


Hands
-
on training or experience becomes much more
important

21

New “demo” video of CompTIA
exam experience


YouTube Video


https
://
www.youtube.com/watch?v=0NsbJLkHuuo

P
erformance based questions section


B
egins at roughly the 5 minute mark


CompTIA website
(performance based portion only)


http://
certification.comptia.org/news/12
-
10
-
09/What_Is_A_Performance
-
Based_Question.aspx


22

Video demonstrates what a candidate can expect, from the beginning of a
CompTIA exam to the end.

Why performance based questions?


A better measure of skills, not just memorization


Represents
CompTIA’s

interest in using the latest in testing
technologies to the benefit of the industry


Intended as a better indication of a certified candidate’s readiness
for the job. In the words of a member of the CompTIA Security+
Certification Advisory Committee from the U.S. Navy:


A certification is not intended to be the introductory training tool for an
inexperienced and untrained individual.....a certification is intended to attest that
the individual has
already
attained the requisite training and experience and has
proven it
with
an industry
-
recognized standard (certification exam).



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