IT Management made simple

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30 Οκτ 2013 (πριν από 3 χρόνια και 10 μήνες)

119 εμφανίσεις

IT Management made simple

with

Ipswitch WhatsUp Gold

Graz

September 21
st

-

22
nd

2010

Paolo Ferrari
-

EMEA Sales Engineer

pferrari@ipswitch.com

Yannick Hello
-

Regional EMEA Sales Manager

yhello@ipswitch.com



Agenda


Ipswitch
Corporate Overview


WhatsUp Gold
Foundation Platform


Discovery


Topology Mapping


Monitoring


Alerting


Reporting (also Mobile)


Centralized vs. Distributed Monitoring


WhatsUp Gold Plug
-
ins


FlowMonitor & FlowPublisher


WhatsConnected


WhatsConfigured


WhatsVirtual


VoIP Monitor


Failover Manager


WhatsUp
Companion


Latest Addition: WhatsUp Gold Event Log Management Suite


Strategic Partnerships


Licensing and Pricing


Q&A



About Ipswitch


Develop easy to use software for:


Network Management


Secure File Transfer


Messaging & Collaboration


100 Million users in over 60 countries


Private U.S. company


Founded in 1991 by Roger Greene


Profitable since 1991


260
employees worldwide


One of a few,
non Venture Capital
funded companies


Over $1.5M to Children’s Charities

Network Management Division



19 years in the network management market


100,000+ networks monitored


Tens of millions+ devices monitored


Completed 2 acquisitions in 2009


Record sales, profitability and profits in 2009


40% CAGR over last 4 years


Headquartered in Lexington, MA


Offices in Atlanta, GA; Salt Lake City, UT; San Francisco, CA


International presence: Germany, England, France, Netherlands,
Italy & Japan


The Makers of WhatsUp Gold Solutions

Our goal


Develop easy to use, economically accessible and comprehensive

IT Management software


Easy to use


Download, installation and configuration are really intuitive


Complete monitoring deployment in less than 1 hour


Accessible


Unbeatable Quality/Price ratio


Licensing model based on device number (and NOT on monitor
number): unlimited monitors per device


Requires little time, costs and work in order to be deployed and
maintained


Comprehensive


A single platform for the monitoring of whatever device and technology:
network devices and servers, centralized or distributed, physical and/or
virtualized devices, traffic analysis on whatever network infrastructure,
etc.


WhatsUp Gold Solution Benefits


Rapid time to value, extensible architecture, easy to use
& install


Discover
everything deployed in your network


Receive real
-
time alerts
to ensure rapid response to a network
outage, network traffic bottleneck or a security threat


Simplify troubleshooting tasks
thought a unified view and a
single console


Automate administration tasks
, from corrective actions to
configuration changes


Custom reports
including detailed hardware inventory,
performance, policy compliance, bandwidth usage or audit trails


For you:

Scale up or down to fit your customer needs and budgets

Ensure customer satisfaction
=>
more business for your organization

WhatsUp Gold Differentiators

IT Mgmt Made Simple


Deploys in a matter of minutes versus days or weeks


Frees up IT personnel time that can be used for critical tasks



Extensible and complete solution


Organizations can buy the right components to support their business goals


Monitor network devices, servers and applications with WhatsUp Gold


Discover (layer 2/3) and document a network with
WhatsConnected


Automate configuration & change management with
WhatsConfigured


Integrated monitoring across physical & virtual resources with
WhatsVirtual


Monitor and analyze network traffic with Flow Monitor & Flow Publisher


Failover & High Availability Assurance with WhatsUp Failover Manager



One pane of glass, one integrated discovery


Track and resolve problems anywhere in your infrastructure



Web and Mobile Access for flexible monitoring on the go



Flexible licensing model


Based on monitored devices number


simple, no hidden tech support costs


19 years of experience, proven products & competitive pricing

WhatsUp Gold Product Family

WhatsUp Gold: Foundation Platform

Standard
: entry level management

Premium
: adds system and application management

Distributed
: for larger customers with multiple locations

MSP
: for Managed Service Providers

CORE

PRODUCT

IT Management Platform: WhatsUp Gold

SMB to

Enterprise

Large Business


to Enterprise

WhatsUp

Gold

Standard

WhatsUp

Gold

Premium

WhatsUp

Gold

Distributed

&

MSP

Small & medium

Business (SMB)

Monitored
devices

WhatsUp Gold product family


IP
-
SLA

NetFlow

Whats
-
Connected

Single Site

Multi Site

MSP

Standard

monitoring

Premium

monitoring

Plug
-
ins

2500

5000

50000

(multiple
servers)

Whats
-
Configured

Whats
-

Virtual

Failover

Market
segment

25

Automates network devices change and
configuration management

Performs discovery and topological mapping
of devices and their interconnections

Ensures the network supports IP Telephony
and provides the expected voice call quality

Monitors interface bandwidth utilization
details (hosts, applications, conversations,
etc.)

Dynamically manages both VMWare Servers
and their Virtual Machines

WhatsUp Plug
-
ins: Extensible Architecture

Customer pay only what he/she needs and uses


WhatsUp Gold: Application, Fault and Performance Monitoring

Core Products

VoIP Monitor

Network QoS Measurement

Plug
-
in

Flow Monitor & Publisher

Network Behavior Analysis

Plug
-
in

WhatsConnected

Layer 2/3 Discovery & Mapping

Plug
-
in

WhatsVirtual

Virtual Server Management

Plug
-
in

WhatsConfigured

Change & Config Management

Plug
-
in


Failover Manager with bi
-
directional High Availability

Core Product


WhatsUp Gold





WUG: Discover
-

Map
-

Monitor
-

Alert
-

Report

Real
-
time
monitoring


Reporting

Alerts

Monitoring

Mapping

Discovery

Discovery and Topological Mapping


Intelligent Discovery
(layer 3) of the network
and its assets, based on
roles, assigned to the
devices because of
collected attributes



Automatic configuration
of active, passive,
performance monitors
and Alerts based on
assigned role



Roles and their
monitoring profiles can
be easily customized


Proactive Monitoring of network
infrastructure and servers


Preconfigured Monitors


Cover all of the most common devices, systems and

applications
: from hardware (fan, power supply,
temperature), to processes and services


Use SNMP, WMI, SSH, syslog, active script


Easy import of proprietary MIBs


Active Monitors


Synthetic transaction generation to check application
integrity and performance
(HTTP, HTTPS, FTP...)


Specific detailed monitors for

MS Exchange
2007/2010, SQL, MySQL,

Mail Servers, APC UPS,
etc.

Advanced Monitoring

Alerting

Centralized alerting configuration and

reporting




Many notification types: mail, SMS,
text file log, etc.


Alerts are based on check of
whatever status or performance
parameter or threshold


Alert on Trap, syslog or Windows
Event


Notification Escalation policy can be
easily created and customized


With FlowMonitor, alerts on traffic
levels are available


No false alarms, thanks to intra and
inter device dependencies


Reporting


More than 200 preconfigured
reports on network, application,
system and hardware
monitoring


Customizable Workspaces


Historic and real
-
time
monitoring


Top N reports


Mobile access from PDAs with
more than 35 performance and
status reports









Network management, in real time, on
many geographically distributed sites


Highly efficient distributed architecture,
since monitoring activities and load (in
terms of management traffic and collected
data processing) are locally and
independently managed at each remote
site, reducing central site overhead


Visualization of the state of each remote
site from the central NOC


Highly scalable (easy addition of new
remote sites)


Secure encrypted communications
between each remote site and the central
one











WhatsUp Gold



Plug
-
ins


FlowMonitor
: qualitative traffic analysis

NetFlow

Router

Ethernet

Switch

NetFlow

Router

NetFlow

Collector

NetFlow

Router

NetFlow

Router

Internet

Private

Network

Private

Network

Firewall

Firewall

Netflow

Database

WhatsUp Gold

Server

End
User


Supports all of the Flow
Management formats: NetFlow (v1,
v5 e v9), sFlow, jFlow, IPFIX, Cisco
ASA NSEL and
Cisco NBAR
(Network Based Application
Recognition)



Shows exactly which users, servers
and applications are consuming
available bandwidth


Help in detecting and fixing traffic
issues and network congestions


Allows to easily detect not
authrized application usage,
virus/worms activity, audio or video
streaming traffic, file sharing and
Peer to Peer, and therefeore to
guarantee that business critical
applications always have
necessary available bandwidth


Reporting and Alerting


Supports 1 Million flows per minute
(1 Mfpm) !!!

Flow Publisher:
flow monitoring on
any
Network


Extend traffic flows analysis to
the entire network, whatever is
its topology, and even if it
doesn’t support NetFlow Data
Export.


Supports Port Mirroring/SPAN,
network Test Access Point
(TAP) or direct installation on a
Windows server (physical or
virtualized)


Converts raw traffic into
standard NetFlow records


Flexible and cheap model:
doesn’t require network
upgrades, downtimes or
extremely expensive RMON
probes or packet analysis
solutions

Switch forwards
mirrored traffic to Flow
Publisher agent

Agent forwards
NetFlow records to
Flow Monitor collector

TAP forwards bi
-
directional traffic to
Flow Publisher
agent

Server based agent
forwards NetFlow
records to Flow
Monitor collector

Flow Publisher
agent on PC

WhatsUp Gold
and Flow Monitor
collector

WhatsConnected

Physical topology and Inventory


Discovers and maps the
network at layer 2, therefore
displays devices connectivity
details



Natively supports Cisco/Linksys,
Foundry, Juniper, Nortel, 3Com,
Extreme, Dell, Alcatel, DLink,
SMC and other devices



Provides detailed inventory
information (with hardware and
software configuration)



Integrates with WUG and allows
the export of topology map with
automatic monitors and
dependencies

WhatsConnected discovery vs. WUG discovery


WUG performs a Layer
3 discovery (like other
NM products, like HP
OV NNM or IBM Tivoli
NetView).




WhatsConnected
performs a Layer 2
discovery and
therefore shows the
real, physical network
topology

WhatsConfigured

Configuration & Change Management


Automates configurations
backup, restore and archival
operations and change
management process eliminating
manual repetitive configuration
management activities



Allows to deploy configuration
scripts to many devices
simultaneously



Allows to keep track of
configuration changes and so to
track their evolution



Allows to perfrom conformity
(policy) checks and configuration
validation

VoIP
Server

VoIP Enabled

Router

Firewall

H.323 or SIP

Signaling

IP Wide Area Network


Monitors network
performance and its
capability of supporting
Voice over IP (VoIP) traffic
maintaining adequate
voice quality



Based on Cisco IP SLA
technology



Network Performance
monitoring in terms of
Jitter, Latency, Packet
Loss,
ICPIF (Calculated
Planning Impairment
Factor) and MOS (Mean
Opinion Score)




Monitoring and alerting on
voice quality (MOS)

VoIP Monitor:
network performance monitoring

VoIP Enabled

Router

VoIP Enabled

Router

WhatsVirtual


Monitors and manages virtual VMware
ESX/ESXi servers


Discovers and maps both hosts and
associated Virtual Machines


From a single console now WUG can
monitor both physical and virtual
systems


Supports VMware API for monitoring
data collection and administrative and
management operations execution


VMware Performance Monitors


VMware Host CPU/Disk/Memory/Interface


VirtualMachine CPU/Disk/Memory/Interface


VMware Actions for VMs management:
Power On, Power Off, Suspend, Reset, Shutdown
Guest, Reset Guest, Take Snapshot


WUG 14.3 supports VMware Center,
vMotion, VMWare High Availability and
Virtual Clusters


Microsoft Hyper
-
V and Citrix XenServer
support is in roadmap

1

WhatsVirtual

WhatsUp Gold Failover Manager


Redundant architecture with a Primary and a Secondary WhatsUp Gold
for High Availability. Automatic failover capability ensures that the
secondary system is always ready to take over if the Primary WhatsUp
Gold system in impaired



Intelligent bidirectional customizable failover mechanism

WhatsUp
Companion


1 plug
-
in
with

14
Additional

Monitors

from

Orsenna, French WUG
Integrator

New Addition to the WUG family:


WhatsUp Gold


Event Log Management Suite

WUG Event Log Management Suite

4 products are part of the WhatsUp Event Management Suite:



Event Archiver
performs automatic collection and secure and
centralized archiving of remote machines’ Windows Event logs


Event Analyst
performs event analysis, correlation and reporting for
auditing and conformity assessment. Search for specific event logs in
order to display, export or report on them


Event Alarm
monitors Windows events and syslog messages and
allows to alert and notify on them


Event Rover
performs data mining and forensics analysis

WUG Event Log Management Suite

View and mine log data
for on
-
the
-
fly forensics.

Monitor log files &
receive real
-
time
notifications on key
events

Automatically collect
and store
Windows
log
files for compliance
reporting and forensics.

Analyze log data and
trends. Automatically
distribute reports to
management, security
officers, auditors and…...

WhatsUp Event Archiver


Automatically collects and stores
log files for compliance reporting
and forensics


Eliminates the process of manually
“clearing” and moving log files


Automatically archives log files and
backup to comply with regulatory
requirements


Flexible Remote and Agent
-
Based Collection of Windows
Event Log Data


Automatic Database
Maintenance


34

WhatsUp Event Alarm


Monitor Windows event & Syslog
data and notify in real
-
time


Compatibility with Both EVT and
EVTX Windows Event Logs


Combined Windows Event and
Syslog support


Dual Modes of Remote and
Agent
-
Based Monitoring of Log
Files


35

WhatsUp Event Analyst



Prepackaged and Custom Event
Log Reporting


Ensures compliance with internal
policies and regulatory requirements


Tracking of the file and folder access
and deletion


Ready to run and Custom reports for
IT personnel, compliance officers and
law enforcement agencies


Gain insight into the effectiveness of
network security, user access
management & data protection
policies



Logon Failures
-

Active Directory (Kerberos)


Logon Failures
-

Local Workstations and Servers


Successful Logons
-

Workstations and Servers


Reports for tracking file and folder access and deletion


Potential Spyware or Unwanted Software Detected By Windows
Defender


Password Change Attempts By Users


Password Reset Attempts By Administrators or Account Operators


Successful Network Logons
-

Workstations and Servers


Logon Failures
-

Active Directory (Kerberos)


Logon Failures
-

Local Logons on Workstations and Servers


Computer Account Management


etc. etc.

1

Sample Event Analyst Reports

37

WhatsUp Event Rover


Export of event data log


Maintains log file integrity
during review


ETVX log handling
capabilities


Critical security incident
discovery


Industry Leading Technology

Enables EVTX files to be
managed more smoothly
alongside older EVT files
and helps IT organizations
transition from older EVT
logs to the newer format.


Alerts the administrator to
a potentially corrupt EVTX
file at load and allows
them to make repairs to a
copy of the file, leaving
the master unchanged.
The repaired copy is then
loaded for review and
analysis.

*patent pending technology

WUG Event Log Management Benefits


Rapid time to value modular approach, easy to use & install


Discover
potential security incidents during routine review


Receive real
-
time alerts
to ensure rapid response to a
newtork

outage or a security threat


Automatically collect, store and archive
log files to simplify IT
management


Custom reports
for IT personnel, compliance officers and even law
enforcement agencies


On
-
the
-
fly forensics
, comprehensive analysis and reports

For you:

Offer a modular security log management solution to perfectly fit your
customer needs and budgets

Penetrate new markets or new departments

Your customers
can
manage and secure their infrastructure with
WUG

Why Log Management Matters to You

Is Regulatory
Compliance
important to you?

Sarbanes Oxley, Basel II, HIPAA,
GLB, FISMA, PCI DSS, NISPOM

Do you take security
seriously?

Do you have the tools
for a system forensic
analysis?

41

WhatsUp Event Log Management
Selling
Features


Modular and complete solutions


Organizations can select and buy the right components
to support their business goals


Easily collect, store, zero
-
in, analyze and report on log
data


Windows EVT and EVTX formats supported


Allows customers to work with both newer & legacy
data


Solutions can be used by IT & non
-
technical staff


Including auditors and compliance officers


Offers rich out
-
of
-
the box reports


Flexible licensing model


Based on servers & workstations
-

no hidden technical
support costs


Site licensing available for larger accounts

Strategic Partnerships

Strategic Partnerships


WhatsUp Gold is Cisco Network
Management partner for Smart

Business Architecture (SBA)
management solution
http://www.whatsupgold.com/partners/cisco.aspx



Starting from 2001, WhatsUp have
been the only 3rd party product
embedded in CiscoWorks bundles:


CiscoWorks for Windows


CiscoWorks SNMS


Cisco netManager IP Infrastructure


Cisco netManager Unified Communications



Microsoft


VMWare

Native integration with
VMware API

Network design, deployment and
management best practices

Managing Smart Business Architecture

for Mid
-
sized Networks using Ipswitch
WhatsUp Gold

http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/n
s742/ns982/sba_netMgmt_Ipswitch.pdf



Integration with Cisco

Summary
:

Now we have a
proactive approach to any kind of event
that can affect our network.

From a single product we monitor
each and every equipment
, from routers, switches, firewalls
and other network devices, to UPSs, printers, clocking in machines, etc…

We have
full visibility and proactive control of network structure, device configurations, device
and network performance, resources utilization and traffic details
.


Operational and Financial benefits
:

The most significant benefits are: reduced down time, reduced amount of time between failure,
improved network productivity and proactive take in charge of problems

by field technicians: now
we notify our help desk even on minor problem, before they have been contacted by users and
often can correct issues and performance degradations before users are impacted
.

Moreover we have a
real estimation of

the
used resources
of any equipments and links, and
increase them when and where is really needed, not based on demand:
we now do focus our
investments based on the real consumption of the resources
(network bandwidth, disk space,
memory usage, etc.).


Reasons why you chose WUG
:



Easy to administer, with a very intuitive graphical interface


configuration is indeed very easy,



Fully customizable and really full featured



Great plug
-
ins and licensing flexibility: we added (and paid) modules only when we needed
them



And also really cost effective

What customers say…

Valerio Raggi

Network Engineer, Campus Network Administrator

European University Institute, Computing Service

Licensing & Pricing

WhatsUp Gold Licensing & Pricing


WhatsUp Gold & WhatsUp Gold plug
-
ins functionality
are controlled by license


When upgrading, or after purchasing an additional plug
-
in, simply
refresh the license to immediately access all additional functionality
No need to re
-
install or install anything new



Our
per device (and NOT monitor)
pricing model is fair,
simple, easy to explain, and easy to budget for!



Pricing is tiered
-
base across all editions & for all plug
-
ins


Up to 25
-

100
-

300
-

500
-

1,000
-

2,500 devices


2 exceptions



WhatsUp Flow Publisher


WhatsUp Flow Monitor
price

is

based

on the
number

of sources
(
devices

that

export Flow information to
FlowMonitor
)



Learn more about WhatsUp Gold

http://www.whatsupgold.com/whatsnew



Take advantage of WhatsUp Gold free 30
-
day evaluation!

http://www.whatsupgold.com/download



For additional marketing/pre
-
sales support & resources

http://wugpartner.ipswitch.com/


User manuals, release notes, white papers, webinars, MIB library

http://www.whatsupgold.com/support/

http://www.whatsupgold.com/resources/


Community site: self help, Knowledge Base, user forum, script
repository, blog, ideas, feedback

http://ipswitch.hivelive.com/pages/home

Next Steps

Thank You!