Exchange 2007 - Reasons to Upgrade

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30 Οκτ 2013 (πριν από 3 χρόνια και 9 μήνες)

99 εμφανίσεις


Tom
Moreo


Thomas.Moreo@Cornerstone.IT

Cornerstone
Information Technologies, LLC

The next great leap in Productivity


Unified Communications

Voice Mail

Desk Phone

Fax

E
-
Mail

Cell Phone

Video

Conferencing

















Instant

Messaging



Application
Integration



Team
Workspaces



Across
Networks



Across
Devices



E
-
Mail/Calendaring



Conferencing

Voice, Video
Web



IP Telephony

VoIP

Identity
& Presence

Enterprise

Telephony

E
-
Mail &

Unified Messaging

Instant

Messaging

Conferencing

Platform

Unified Experience


Common Management

Horizontally integrated common platform

Standards
-
based distributed architecture

Common Database and Directory

Anywhere accessibility

One Client


Enterprise

Telephony

Voice Mail

Audio

Conference

Web

Conference

Video

Conference

E
-
Mail &

Instant Messaging

Separate Management

Vertically integrated communication silos

Inefficient communications

Communications overload

Parallel infrastructures

Multiple vendors

Separate
Platforms

Complicated Experience

UC is
NOT


An IP PBX or IP enabling a PBX


Telephony is a component of UC


Unified Messaging


Voicemail /Faxes in
your email


UM is a component of UC

UC
IS


A Single Unified Integration Architecture that
enables the user to exchange information
from any location at any time utilizing a
variety of communication tools.

Enterprise Presence

Instant Messaging

Multi
-
party Voice, Video and Web
conferencing (including Roundtable)

Software
-
powered VoIP, PBX functionality

Hardware Independence

Integrated Device Experience


Office Communicator


Hardware Independent


Mature


First released in 1999


Presence


Instant Messaging


Voice
-

Since 2000


Video


Conferencing


Software license is part of Office 2007 premium editions


Office Professional Plus


Office Enterprise


Roll out Communicator 2007


MSI driven setup


SMS or other packaging


Desktop deployment wizard


Client settings are auto configured

Messaging

IM/Presence

Unified
Communications

Conferencing

Voice

Unified Messaging on Exchange

enables Outlook
Voice
Access

Voice and Dial Access to Outlook items such as: E
-
mail
, Voice Mail, Calendar, and Contacts

User can reset their
own PIN#

Messaging

IM/Presence

Unified
Communications

Conferencing

Voice


Contact the “person” by name using the best means of communication


“Presence” available from within MS Office and other applications


Context and content shared from within the communication experience

“Information Workers waste 30 minutes per week in phone tag; for 50% of
calls Information Workers make, they have to look up the phone number.”



Harris

Messaging

IM/Presence

Unified
Communications

Conferencing

Voice

Content
Management

Workflow
& Portal


Business
Intelligence

Search

Communications

& Collaboration

Integration Offers Immediate
Contextual Collaboration

Outlook 2007 and Conferencing Add
-
in

Tandberg

Polycom

Messaging

IM/Presence

Unified
Communications

Conferencing

Voice


More Innovation and Choice


Rich user experience


Adaptive
codecs


Anywhere Access


Wide range of devices available


Voice integrated into existing assts and applications


Greater Cost Reduction


Standards based Gateways


Significant device cost saving potential


Software business model


Caller
info
from
lookup

Microsoft

Communicator

Window

Open
Recent

Matter


PBX and IP PBX’s have the following limitations:


Limited by the hardware


Number of buttons on the phone limiting


It requires additional line (for use by delegate)


Limit to number of
conferenced

parties


The PBX administrator needs to set this up


Added Features


Easy handling of multiple calls


Taking notes during a call


More context for a call


Ease of use
-

OCS setup similar to Exchange


Making and/or receiving calls on behalf of other user


End
-
user can change the shared line configuration on the fly




By 2011, 46.6 million corporate employees globally will spend at least one day a week
teleworking
, and 112 million
will work from home at least one day a month. The highest proportion of these will be U.S. workers.”

-
Dataquest Insight:
Teleworking
, The Quiet Revolution,
Caroline Jones


Transport optimized for poor networks.
Codecs

optimized for variable conditions


Simple and secure “Anywhere Access”


no VPN required


Familiar experience
-

Extending Office
Communicator 2007

Access
Control

Firewall

Unmanaged

PC

(Home PC, Kiosk, etc)

Managed
PC

Mobile &
Traditional
Devices

Team

Workspaces

E
-
Mail

Web & Video
Conferencing

Documents

& Files

Calendaring

Instant

Messaging

LOB Applications

Intranet Web
Applications


Communication with users outside your organization


Signaling and data encrypted with certificates


Leverages same infrastructure as for external users


Offers significant toll reduction


OCS 2007

Installation

OCS 2007

Installation

Edge Servers

In DMZ

Edge Servers

In DMZ

Microsoft
®

Office Outlook
®

2007

Microsoft
®

Office Communicator 2007

Microsoft
®

Office Outlook
®

Mobile

Microsoft
®

Office Communicator Mobile

Microsoft
®

Office Outlook
®

Web Access

Microsoft
®

Office Communicator Web Access

Microsoft
®

Office Outlook
®

Voice Access

Microsoft
®

Office Communicator Phone Edition

Exchange Server 2007


Office Communications Server 2007

Interoperability



Vendors working natively with OCS


Alcatel
-
Lucent


Avaya


Cisco


Ericsson


Mitel


NEC


Nortel


Siemens


TDM
-
based PBXs or non
-
native IP PBXs


Use SIP gateway to gain interoperability


Audio Codes


Dialogic


Quintum


Insufficient tools/automation to integrate with business processes

Require centralized policy management for all communications

Integration with business processes

Monitoring and availability

Multiple consoles and management systems in the enterprise

Monitoring systems don’t effectively integrate with troubleshooting tools

Administering communications infrastructure

Multiple application administration interfaces


Telephony, IM, Conference

Have to provision and manage users, and devices in each system

End to End
-

Quality and Security

Comprehensive, user
-
focused approach to quality

Smart, adaptive end
-
points

Real time metrics of actual experience

Media stack optimized for unmanaged IP networks

QoS

supported but not required

0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Office Communicator
Traditional IP Phone
Wide
-

Band

MOS

Rating

Perfect

Network

Corporate

Network

Internet

High

Congestion

Source: Psytechnics 12/06

Insufficient tools/automation to integrate with business processes

Require centralized policy management for all communications

Integration with business processes

Monitoring and availability

Multiple consoles and management systems in the enterprise

Monitoring systems don’t effectively integrate with troubleshooting tools

Administering communications infrastructure

Multiple administration interfaces


Telephony, IM, Conference

Have to provision and manage users, and devices in each system


Embed Communicator into any application


Add communication features to Windows Workflow


Extend your existing telephony infrastructure


Build communications into any business solution


Quickly develop solutions with well
-
known tools


Server policy


Limit the type of conference that can be setup


Limit who can setup a conference


Limit how many users per conference



Client policy


Limit the bandwidth used per application


Specify the ports, limiting the range used

Insufficient tools/automation to integrate with business processes

Require centralized policy management for all communications

Integration with business processes

Monitoring and availability

Multiple consoles and management systems in the enterprise

Monitoring systems don’t effectively integrate with troubleshooting tools

Administering communications infrastructure

Multiple administration interfaces


Telephony, IM, Conference

Have to provision and manage users, and devices in each system

33

QoE Monitoring with

QoE, MOM or System Center Server

Lower your costs and

reduce travel while

increasing collaboration

Broadly deploy audio, web,
and video conferencing while
removing your reservation
-
less audio costs next

Provide a more customized
telephony infrastructure for
mobile workers,
tele
-
workers,
and new employees

Provide a more flexible voice
experience while reducing
your telephony costs once
conferencing is in place

Reduce interruptions and help
your employees find the right
people, right away

Light up your Microsoft Office
investments by broadly
deploying instant messaging
and presence


Tom
Moreo


Thomas.Moreo@Cornerstone.IT

Cornerstone
Information Technologies, LLC