C VENDOR INFORMATION QUESTIONS

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12 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

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Section 1:

Vendor Information

Vendor Details

Request No.


Vendor Question

REQ
-
VEN
-
001

Vendor Name
:

What is the Company’s Name?


<Vendor Response>


REQ
-
VEN
-
002

History with Citizens Property Insurance
:

Have you worked with Citizens in Past? If yes, provide deta
ils.


<Vendor Response>


REQ
-
VEN
-
003

List of Partners
:

List all the partners which may be involved in this initiative


<Vendor Response>


REQ
-
VEN
-
004

Latest Release
:

What is the version number and released date

of the latest version of the product?


<Vendor Response>



Customer Base
(How many customers does the vendor have and how do they use the products/services?)

Request No.


Vendor Question

REQ
-
VEN
-
005

Active Customers, using this Product
:

How many customers in USA use this product and how man
y of them are using the latest version?

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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-
0
007


March
31
, 2010

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<Vendor Response>


REQ
-
VEN
-
006

Active Property & Casualty insurance carriers using this product
:

How many P&C carriers in USA are using this product (latest version)?



<Vendor Response>


REQ
-
VEN
-
007

Customer R
eferences
:

Provide customer references demonstrating how product meets mission
-
critical capability, transaction volume,
complexity, and product performance?


<Vendor Response>



Revenue
(What is the vendor's revenue over the past four quarters?)

Request

No.


Vendor Question

REQ
-
VEN
-
008

Annual revenue for the product
:

What is the total revenue for this product for the fiscal year 2009?


<Vendor Response>



REQ
-
VEN
-
009

Annual revenue for all EAI products
:

What is the total revenue for all EAI products

for the fiscal year 2009?


<Vendor Response>


REQ
-
VEN
-
010

Annual revenue for all software products
:

What is the total revenue for all software products for the fiscal year 2009?


<Vendor Response>


REQ
-
VEN
-
011

Annual revenue for all products and serv
ices
:

What is the total revenue for all products and services for the fiscal year 2009?

ATTACHMENT “
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VENDOR INFORMATION Q
UESTIONS



ITN

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0
007


March
31
, 2010

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<Vendor Response>




Growth
(What is the vendor's year
-
over
-
year growth over the past four quarters?)

Request No.


Vendor Question

REQ
-
VEN
-
012

New customers this p
roduct
:


How many new customers have been added in the past year?


<Vendor Response>



REQ
-
VEN
-
013

Annual revenue growth for the product
:

What is the percentage revenue growth for this product for the fiscal year 2009?


<Vendor Response>



REQ
-
VEN
-
01
4

Annual revenue growth for all EAI products
:

What is the percentage revenue growth for all EAI products for the fiscal year 2009?


<Vendor Response>



REQ
-
VEN
-
015

Annual revenue growth for all software products
:

What is the percentage revenue growth f
or all software products for the fiscal year 2009?


<Vendor Response>



REQ
-
VEN
-
016

Annual revenue growth for all products and services
:

What is the percentage revenue growth for all products and services for the fiscal year 2009?

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

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Vendor Information Questions

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<Vendor Response>




Services

Request No.


Vendor Question

REQ
-
VEN
-
017

Number of service partners:


What is the number of service partners that have deployed one or more customers on the vendor's EAI suite?


<Vendor Response>



REQ
-
VEN
-
018

Number of field engineers, EAI
-
r
elated services:

What is the total number of field engineers for EAI
-
related services, both vendor and service partner employees?


<Vendor Response>



REQ
-
VEN
-
019

Number of field engineers, all services:

What is the total number of field engineers for
all services, both vendor and service partner employees?


<Vendor Response>



REQ
-
VEN
-
020

Service offerings:


What services and methodologies does the vendor provide to facilitate the implementation of the EAI and growth
of SOA initiatives?


<Vendor Res
ponse>




Research & Development

ATTACHMENT “
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UESTIONS



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Request No.


Vendor Question

REQ
-
VEN
-
021

Timely releases:

Provide a brief history of your product releases (time line, major and minor releases)?


<Vendor Response>



REQ
-
VEN
-
022

Product lifecycle management:

Provide
a link to product lifecycle calendar? (end of support etc)


<Vendor Response>



REQ
-
VEN
-
023

Annual R&D budget for the EAI suite:

What percentage of your budget is allocated to R&D of this product line compared to other product lines?


<Vendor Response>




Support

Request No.


Vendor Question

REQ
-
VEN
-
0
24

Number of support resources:

How many support resources are dedicated to Florida region?


<Vendor Response>



REQ
-
VEN
-
0
25

Support levels:

What levels of support are offered for this product line?


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

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REQ
-
VEN
-
0
26

Support Locations:

Provide geographic locations and operating hours for support call centers


<Vendor Response>



REQ
-
VEN
-
02
7

SLAs:

Provide information on Service Level Agreements for problem resolution.


<Vendor Res
ponse>




Section 2:

Executive Summary

General
Summary

Request No.


Vendor Question

REQ
-
EXEC
-
001

Give a brief history of the company and ownership


<Vendor Response>



REQ
-
EXEC
-
002

Give description of company's products/applications


<Vendor Response>



REQ
-
EX
EC
-
003

Explain what edge company's product has over other competitive products in the market

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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0
007


March
31
, 2010

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<Vendor Response>



REQ
-
EXEC
-
004

List any recognition or customer appreciation received


<Vendor Response>



Product Strategy
(Approach to the solution's mark
et in terms of near
-
term solution plans and long
-
term focus)

Request No.


Vendor Question

REQ
-
EXEC
-
005

What is vendor's long
-
term vision related to the evolution of integration and SOA?


<Vendor Response>



REQ
-
EXEC
-
006

What is the road map of product e
nhancements (whether by development or acquisition) and major new
releases?


<Vendor Response>



REQ
-
EXEC
-
007

Does the vendor participate in any standards bodies?


<Vendor Response>



REQ
-
EXEC
-
008

What is vendors' Open Source Strategy?


<Vendor Respon
se>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

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30

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REQ
-
EXEC
-
009

Does the vendor meet specialized requirements of insurance industries?


<Vendor Response>



Strategic Alliances
(To what extent has the vendor established important relationships with other solution providers?)

Request No.


Vendor Que
stion

REQ
-
EXEC
-
010

Does the vendor have SI partnerships with qualified third parties for implementation services?


<Vendor Response>



REQ
-
EXEC
-
011

What is the formal relationships vendor has to supply integration with other application vendors providin
g
complementary functionality?


<Vendor Response>



REQ
-
EXEC
-
012

Does the vendor have indirect channels to create sales and distribution leverage (e.g., geographies and
midmarket)?


<Vendor Response>




Corporate Strategy
(What is the vendor's commitme
nt to SOA and to promoting SOA in the market??)

Request No.


Vendor Question

REQ
-
EXEC
-
013

How committed is the organization to promoting the advantages of SOA? For example, are there many other
products and programs designed to enable customers to impleme
nt a full SOA strategy?

ATTACHMENT “
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VENDOR INFORMATION Q
UESTIONS



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, 2010

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<Vendor Response>



REQ
-
EXEC
-
014

How committed is the organization to promoting effective service life
-
cycle management and other SOA
governance disciplines?


<Vendor Response>




ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
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0
007


March
31
, 2010

Attachment “C”


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Section 3:

Financial Information

Vendor
shall complete
th
is section for additional clarifications only. Actual cost will be entered in the price sheet (ITN Attachment “A” )

Solution Cost

for 3 different Scenarios


Request No.


Vendor Question

REQ_FINANCIAL_01

Cost for
S
cenario A:

What is the cost for Scena
rio A
"small project"
?

* One blade production Windows 2003 server with two dual
-
core processors

* One blade Disaster Recovery Windows 2003 server with two dual
-
core processors

* One Load testing Windows 2003 server with two dual
-
core processors

* One Q
AT/UAT Windows 2003 server with two dual
-
core processors

* One Training Windows 2003 server with two dual
-
core processors

* One Dev Windows 2003 server with two dual
-
core processors

* Five developers


<Vendor Response>



REQ_FINANCIAL_0
2

Cost for S
cen
ario B:


What is the cost for Scenario B
"mid
-
size project"
?

* One blade production cluster with 2 Windows 2003 server each with two dual
-
core processors

* One blade Disaster Recovery cluster with 2 Windows 2003 server each with two dual
-
core
processors

*
One Load testing cluster with 2 Windows 2003 server each with two dual
-
core processors

* Four QAT/UAT Windows 2003 server each with two dual
-
core processors

* One Training Windows 2003 server with two dual
-
core processors

* One Dev Windows 2003 server with

two dual
-
core processors

* Ten developers


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
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0
007


March
31
, 2010

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REQ_FINANCIAL_0
3

Cost for S
cenario C:


What is the cost for Scenario C
"big project"
?

* One blade production cluster with 10 Windows 2003 server each with two dual
-
core processors

* One blad
e Disaster Recovery cluster with 10 Windows 2003 server each with two dual
-
core
processors

* Two Load testing environments with 10 Windows 2003 server each with two dual
-
core
processors

* Six QAT/UAT Windows 2003 server each with two dual
-
core processors

*

One Training Windows 2003 server with two dual
-
core processors

* One Dev Windows 2003 server with two dual
-
core processors

* Twenty developers


<Vendor Response>




ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
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March
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, 2010

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Section 4:

Technology Information


The spreadsheet attached
(Vendor technology Questions Attachmen
t “D”)
need to be filled out to score each of the sections listed
below.
Vendor response is required for all the sections not scored ‘0’ or ‘5’
. The scoring criterion is described in the spreadsheet.

Governance

(Policy Management, compliance, and enforceme
nt)

Request No.


Vendor Question


REQ
-
TECH
-
001

Lifecycle Management:

Does the product include functionality to manage the development, versioning and deployments of assets?
(WSDL, Orchestrations)?


<Vendor Response>




REQ
-
TECH
-
002

Policy Management:


Does the product include functionality to manage the access control, identity management, performance and
service level agreements?


<Vendor Response>




REQ
-
TECH
-
003

Discovery:


Does the product include discovery functionality for reference policies?


<Vendor Response>




REQ
-
TECH
-
004

Policy Enforcement:


Does the product enforce policies with agents & gateways?


<Vendor Response>




REQ
-
TECH
-
Policy Definition:


ATTACHMENT “
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UESTIONS



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, 2010

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005

Does the product include functionality to define policy rule sets?


<Vendor Response
>



Architecture

Request No.


Vendor Question


REQ
-
TECH
-
006

Application Architecture:


Generally describe the proposed application Architecture. Include a high level diagram, if feasible


<Vendor Response>




REQ
-
TECH
-
007

Data Architecture:


Generally
describe the products data Architecture. Include a high level diagram, if feasible


<Vendor Response>



Repository
(Metadata Management)

Request No.


Vendor Question


REQ
-
TECH
-
008

Embedded repository:

Does the product include a runtime repository/regis
try, or does it rely on a separate repository/registry provided
by the customer? If a separate repository/registry is provided, can the customer use a different one?


<Vendor Response>




REQ
-
TECH
-
009

SCCM Integration:


Which Source Control repositories
does the product support? (Example
-

Perforce, SourceSafe, CVS, etc)


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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0
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March
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, 2010

Attachment “C”


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REQ
-
TECH
-
010

UDDI support:

Does the repository/registry natively support UDDI?


<Vendor Response>




REQ
-
TECH
-
011

Repository metamodel:


To what extent is the m
odel extensible and customizable? What, if any, standards are used as the basis for the
metamodel? Provide the Data Model and data dictionary if applicable. Also provide a sample set of data for the
tables described in the data model.


<Vendor Response>




REQ
-
TECH
-
012

Import and export functions:

Which of the following artifacts can be exported / imported?

WSDL, XML schema definition (XSD), data definitions, COBOL copybook, eXtensible Stylesheet Language
Transformations (XSLT), XQuery, Unified Modeling L
anguage (UML), XML Processing Description Language
(XPDL), JSON, CORBA IDL, TIBCO RV, Tuxedo Field Manipulation Language, C struct, OWL/RDF (semantic
artifacts), BPEL, SCA, JBI, OSGi bundles, XQuery, and PL/1.


<Vendor Response>




REQ
-
TECH
-
013

Runtime m
etadata management:

Does the product support appending additional service metadata (beyond what UDDI specifies) to a registry
entry?


<Vendor Response>




REQ
-
TECH
-
014

Repository design time and runtime:

How is repository and registry functionality provi
ded at design time versus at runtime? For example, is a single
-
version
-
of
-
the
-
truth design
-
time repository used to support all tools and life
-
cycle management, with runtime
ATTACHMENT “
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VENDOR INFORMATION Q
UESTIONS



ITN

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0
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metadata deployed into registries (UDDI) for efficient access where needed in the n
etwork?


<Vendor Response>




REQ
-
TECH
-
015

Version management:

Does the product manage different versions of objects in the repository?


<Vendor Response>




REQ
-
TECH
-
016

Parallel Releases:

How is concurrent development of Parallel Releases handled thr
ough the version management?


<Vendor Response>




REQ
-
TECH
-
017

Build Process:

How are the builds of the EAI components handled?


<Vendor Response>




REQ
-
TECH
-
018

Promotion model:

How rich a promotion model is supported for versioned artifacts in the
repository? Is the model fully configurable
to meet the life
-
cycle needs of the customer, or is it only a simple serial model supported?


<Vendor Response>




REQ
-
TECH
-
019

Repository architecture:

Does the repository provide a single point of failure and

a performance bottleneck; or is it distributed, redundant,
and fast through local caching?


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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0
007


March
31
, 2010

Attachment “C”


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REQ
-
TECH
-
020

Referential Integrity:

Can the referential integrity be checked at the database level or are the cardinality rules generated in

code
based on product configuration


<Vendor Response>




REQ
-
TECH
-
021

Transformation Rules Repository:

Does the product provide a repository for storing business logic related to transformations?


<Vendor Response>




REQ
-
TECH
-
022

Process repository:

Does the product provide a process repository that supports indexing, versioning, and import/export capability?


<Vendor Response>




REQ
-
TECH
-
023

SOA Metrics:

Does the product track key performance indicators (KPI) on service life cycle?


<Vendor Resp
onse>



Backplane/ESB
(Enterprise Service Bus feature set)

Request No.


Vendor Question



Messaging Platform


REQ
-
TECH
-
024

Platform

Does the EAI suite include its own native messaging infrastructure?


<Vendor Response>

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

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Attachment “C”


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Message Routing Capabili
ties


REQ
-
TECH
-
026



Store and forward


Persist a message before forwarding


<Vendor Response>




REQ
-
TECH
-
027


Publish/Subscribe


Message distribution to subscribers based on message attributes


<Vendor Response>




REQ
-
TECH
-
028


Request/Reply


Mess
age correlation between request and response


<Vendor Response>




REQ
-
TECH
-
029


Content based routing


Routing based on payload content.


<Vendor Response>




REQ
-
TECH
-
030


Message Size


Are there any constraints on message/payload size in a single tr
ansaction?


<Vendor Response>




REQ
-
TECH
-
Unique messaging capabilities

ATTACHMENT “
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UESTIONS



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031

Describe any additional messaging platform capabilities unique to this product (not listed above)


<Vendor Response>




REQ
-
TECH
-
032

Message
-
oriented middleware support

What l
evel of support for these commonly supported message
-
oriented middleware solutions is provided?

IBM WebSphere MQ, JMS, SOAP/JMS, SOAP/MQ, Microsoft Message Queuing (MSMQ), Microsoft BizTalk,
TIBCO Rendezvous, BEA Tuxedo, TIBCO EMS, and AMQP..


<Vendor Res
ponse>




REQ
-
TECH
-
033

Mainframe connectivity support

What level of support for these commonly supported mainframe connectivity facilities is provided?

IBM DB2, CICS native, VSAM, 3270, IMS native, CA
-
IDBMS/DB, IMS database, Software AG ADABAS,
Software A
G Natural, ACF2, Top Secret, AS/400 DQ, AS/400 DT, and CA
-
ADSO..


<Vendor Response>




REQ
-
TECH
-
034

File operations support

What level of support for these commonly supported file operations is provided?

FTP, file arrival detection, splitting batches, ar
chiving, CSV, Secure FTP, .tar files, zip files, Microsoft Access,
Microsoft Excel, FTPS, NFSv4, convert to/from XML, delete and copy file..


<Vendor Response>




REQ
-
TECH
-
035

Database connectivity support

What level of support for connecting with these
commonly supported databases is provided?

Microsoft SQL Server, IBM DB2, ODBC, JDBC, IBM Informix, Teradata, custom file types, OLE
-
DB, Federated
database access, and Cloudscape.


<Vendor Response>


ATTACHMENT “
C


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UESTIONS



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, 2010

Attachment “C”


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REQ
-
TECH
-
036

Email connectivity

What level of support

is provided for these email connectivity protocols?

Internet Message Access Protocol (IMAP), Multipurpose Internet Mail Extensions (MIME)/attachments, Post
Office Protocol (POP), and Simple Mail Transport Protocol (SMTP).


<Vendor Response>




Mediation



What mediation facilities are provided within the ESB to logically interconnect services?


REQ
-
TECH
-
037

Transformation

What level of support is provided for these transformation types?

XSLT, XPath, XML to XML, XML to non
-
XML, non
-
XML to XML, relationa
l to XML, rules
-
engine
-
based
transformation, XML converters, XQuery, Java to XML, and XML to Java. (Also list any other transformation
types not listed here but supported by the product)


<Vendor Response>




REQ
-
TECH
-
038

Semantic transformation/common d
ata models

Is there a capability to define common schema types and support mapping these types to and from diverse
data sources? Can the basic semantic types be combined and reused in more complex types?


<Vendor Response>




REQ
-
TECH
-
039

Enrichment sour
ces support

What level of support is provided for these commonly supported enrichment sources?

Database query, HTTP/s lookup, lookup table and sequence next value, rules engine, Web services call, Java
call, and Java Naming and Directory Interface (JNDI) l
ookup. (Also list any other source not listed here but
supported by the product)


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

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31
, 2010

Attachment “C”


Vendor Information Questions

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REQ
-
TECH
-
040

Federated database access

Does the ESB provide federated database access across multiple possibly heterogeneous database types?


<Vendor
Response>




REQ
-
TECH
-
041

Prebuilt infrastructure services support

What level of support is provided for these commonly supported prebuilt infrastructure services?

Application alerts, schema validation, configuration caching, logging, management instrumen
tation, Reporting
to database, rules
-
based validation, stage and service
-
level handlers, declarative invocation services,
Enterprise JavaBeans (EJB) bridging, semantic validation, other scripting (Groovy, Ruby, JavaScript, etc),
JNDI, shell processors, .NE
T service components, and Common Object Model (COM).


<Vendor Response>




REQ
-
TECH
-
042

Service endpoint container support

What level of support is provided for these commonly supported endpoint capabilities?

Built
-
in load balancing, service
-
oriented arc
hitecture (SOA) service management, lightweight orchestration,
pub/sub with filtering, service pooling, service throttling, J2EE, routing slip definition and execution, Endpoint
caching, Spring, .NET, SCA, OSGi, JBI, ESB Address, and dynamic invocation (se
lect instance from set based
on lookup or logic).


<Vendor Response>




REQ
-
TECH
-
043

Interaction models support

What level of support is provided for these commonly supported interaction models?

Asynchronous notification, asynchronous request/reply, fan
-
out/fan
-
in, load balanced, publish/subscribe,
Synchronous notification, and synchronous request/reply.


<Vendor Response>



ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

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REQ
-
TECH
-
044

Qualities of service

What level of support is provided for these commonly supported qualities of service?

At least o
nce, at most once, exactly once, in order, transactional., Group
-
ordered, priority order, persistent/not
-
persistent, and unit
-
of
-
work
-
ordered (ordered across senders within defined unit of work)


<Vendor Response>




REQ
-
TECH
-
045

Routing features

What le
vel of support is provided for these commonly supported routing features?

Based on: SOAP headers, request source, transport headers, user ID, user role, failover conditions, dynamic
rules, payload, routing slip, service version, dynamic routing table, dyna
mic addressing, least load (load
balancing), service performance, service
-
level agreement (SLA), custom logic, identity, parallel split/join, and
load
-
balanced pub/sub to pool of subscribers.


<Vendor Response>




REQ
-
TECH
-
046

Defined business formats su
pport

What level of support is provided for these commonly supported business formats?

Financial Information eXchange (FIX), Financial Products Markup Language (FpML), ebXML, ACORD,
RosettaNet, SEPA, SWIFTNet FIN, and SWIFTNet Funds.


<Vendor Response>




REQ
-
TECH
-
047

Message parsing support

What level of support is provided for these commonly supported message parsing targets?

XML, delimited/CSV, fixed length fields, COBOL copy book, JSON, and application
-
specific.


<Vendor Response>




REQ
-
TECH
-
048

Er
ror management features

What error management features are provided by the product?

ATTACHMENT “
C


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UESTIONS



ITN

No.:
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0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
44

of

89



<Vendor Response>





SOA Support


REQ
-
TECH
-
049

Logical Naming Service

Ability to map logical target names to physical destinations for SOA service names.


<Vendor Re
sponse>




REQ
-
TECH
-
050

Dynamic Service Virtualization

Implement service binding to create associations between SOA consumer and producer at run time.


<Vendor Response>




REQ
-
TECH
-
051

Synchronous Communication


Describe support for synchronous communi
cation.


<Vendor Response>




REQ
-
TECH
-
052

Asynchronous Communication


Describe support for asynchronous communication.


<Vendor Response>




REQ
-
TECH
-
053

Extensibility

Ability to inspect/validate/reroute/transform/enrich/log messages as they pass thro
ugh. Ability to apply
intermediary functions to in
-
flight messages.


<Vendor Response>


ATTACHMENT “
C


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UESTIONS



ITN

No.:
1
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
45

of

89




REQ
-
TECH
-
054

Support for typed messages


Describe support for typed messages.


<Vendor Response>



Adapters

Request No.


Vendor Question




Industry Standard Su
pport


REQ
-
TECH
-
055

ACORD Support



<Vendor Response>




REQ
-
TECH
-
056

Financial Information Exchange (FIX) Support



<Vendor Response>




REQ
-
TECH
-
057

SWIFT Support



<Vendor Response>




REQ
-
TECH
-
058

RosettaNet


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
46

of

89




REQ
-
TECH
-
059

Others



<Vendor Response>




Package Application Adapters



Does the product support any of the following packaged applications? Indicate the level of support in the
Vendor Response Section.


REQ
-
TECH
-
060

Lawson



<Vendor Response>




REQ
-
TECH
-
061

P
roFinancials

General Ledger. (www.stoneriver.com)


<Vendor Response>




REQ
-
TECH
-
062

Aperta

Remittance system. (www.aperta.com)


<Vendor Response>




REQ
-
TECH
-
063

AS/400



<Vendor Response>




REQ
-
TECH
-
064

ACHIEVE

Workforce Management System (https:/
/www.agentpower.net/ap2/default.aspx)

ATTACHMENT “
C


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UESTIONS



ITN

No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
47

of

89



<Vendor Response>




REQ
-
TECH
-
065

AgentPower



<Vendor Response>




REQ
-
TECH
-
066

Daptiv

Project portfolio management. (www.daptiv.com)


<Vendor Response>




REQ
-
TECH
-
067

RightNow

Knowledgebase and CRM. (www.righ
tnow.com)


<Vendor Response>




REQ
-
TECH
-
068

IVANS

(http://www.ivans.com/property
-
casualty/)


<Vendor Response>




REQ
-
TECH
-
069

Power2Pay

Electronics disbursements. (http://www.stoneriver.com/solutions/power2pay
-
disbursements)


<Vendor Response>




R
EQ
-
TECH
-
070

Kronos

Internally Hosted. Workforce Management web based application. (http://www.kronos.com)


<Vendor Response>

ATTACHMENT “
C


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UESTIONS



ITN

No.:
1
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
48

of

89





REQ
-
TECH
-
071

Emblem

An Actuarial software which embraces all stages of the pricing process from data processing and statistica
l
modeling to decision
-
making (http://www.emb.com/uk/software/emblem.php)


<Vendor Response>




REQ
-
TECH
-
072

ImageRight

Image archival and document flow.( http://www.imageright.com)


<Vendor Response>




REQ
-
TECH
-
073

TeamTrack

Issue tracking system. (h
ttp://www.serena.com)


<Vendor Response>




REQ
-
TECH
-
074

Plumtree /Oracle Web Center

Portal (http:// www.bea.com)


<Vendor Response>




REQ
-
TECH
-
075

Numara Footprints

Change management. (http://www.numarasoftware.com)


<Vendor Response>




REQ
-
TECH
-
0
76

GIS

GIS software. ArcGIS Application Server and WebServices exposed by ESRI integration support.
(http://www.esri.com)

ATTACHMENT “
C


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UESTIONS



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No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
49

of

89



<Vendor Response>




REQ
-
TECH
-
077

CDS

CDS is a third party provider of data used during the rating process. Address and other risk

information from
the ePAS application is sent to CDS, and the CDS service returns information such as Lat/Lon, Rating Territory,
Wind Zone, Protection Class, etc.
Product:

(http://www.riskmeter.com),
CORP:

(http://www.cdsys.com)


<Vendor Response>




R
EQ
-
TECH
-
078

Xactimate

Claims estimating tool (http://www.xactware.com/solutions/claims
-
estimating/)


<Vendor Response>




REQ
-
TECH
-
079

SendSuite

Shipping solution desktop software (http://pitneybowes.com/cgi
-
bin/pb.dll/jsp/RCProductDetail.do?catOID=
-
1917
2&prodOID=1074956&lang=en&country=US)


<Vendor Response>




REQ
-
TECH
-
080

Commercial Policy Management

Commercial policy management system. (http://www.csc.com/p_and_c_general_insurance/ds/24214
-
policy)


<Vendor Response>







Technology Adapters



R
EQ
-
TECH
-
081

RDBMS Adapters

Support MS SQL Server 2005+? DB2?


<Vendor Response>

ATTACHMENT “
C


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UESTIONS



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No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
50

of

89





REQ
-
TECH
-
082

MQ Adapters

MQ Series adapters


<Vendor Response>





REQ
-
TECH
-
083

Data Warehouse Adapters

List any adapters provided for Data warehouse


<Vendor Response>




REQ
-
TECH
-
084

Exchange Server Adapters


<Vendor Response>




REQ
-
TECH
-
085

File System Adapters



<Vendor Response>




REQ
-
TECH
-
086

Search Adapters

List any search adapter provided out of box


<Vendor Response>




REQ
-
TECH
-
087

Messaging Adapters

P
BX, VoIP, SMS, Blackberry, etc


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
51

of

89




REQ
-
TECH
-
088

Other Adapters

List any other adapters provided out
-
of
-
the
-
box?


<Vendor Response>




REQ
-
TECH
-
099

Custom Adapter Development

Describe the tools/API/documentation/training available for
custom adapter development? What IDE are
supported for adapter development?


<Vendor Response>




REQ
-
TECH
-
090

Spring Framework

Is Spring framework supported? What version(s) and feature(s) are supported?


<Vendor Response>



Data Integration

Request N
o.


Vendor Question


Data Manipulation


Does the product include tooling to manipulate data?


REQ
-
TECH
-
091

Extract, transform and load (ETL) tooling

Does the product include ETL tools?


<Vendor Response>




REQ
-
TECH
-
092

Caching

Does the product includ
e caching for federation results to improve performance?


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
52

of

89




REQ
-
TECH
-
093

Data access

Does the product include tools to record and retrieve data from data stores connected through data source
adapters?


<Vendor Response>




REQ
-
TECH
-
0
94

JDBC interface

Does the product include JDBC connectivity?


<Vendor Response>




REQ
-
TECH
-
095

ODBC

Does the product include ODBC connectivity?


<Vendor Response>




REQ
-
TECH
-
096

Distributed Query

Does the product include distributed queries over mul
tiple data sources connected through the data adapters?


<Vendor Response>




REQ
-
TECH
-
097

Two phase
-
commit

Does the product include two phase commit for distributed transactions?


<Vendor Response>




Data Stewardship and Governance Services


Does th
e product include functionality to support data stewards in ensure adequate data quality is maintained?


REQ
-
TECH
-
98

Quality

Does the product include tooling to establish data is of high quality for its intended use in operations?

ATTACHMENT “
C


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UESTIONS



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No.:
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-
0
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31
, 2010

Attachment “C”


Vendor Information Questions

Page
53

of

89



<Vendor Response>




REQ
-
TECH
-
099

Profiling

Does the product include tooling for collecting metrics on data quality and usage?


<Vendor Response>




REQ
-
TECH
-
100

Mining

Does the produce include tooling for mining data for meaningful correlations, patterns and trends?


<Vend
or Response>




REQ
-
TECH
-
101

Data Warehouse Integration

Describe how the product supports data mart/data ware house integrations?


<Vendor Response>



Runtime Environment

Request No.


Vendor Question


Runtime Technology Platform


What kind of hardware

is supported?


REQ
-
TECH
-
102

Physical

Does the product require/supports physical hardware?


<Vendor Response>




REQ
-
TECH
-
103

Virtual

Does the product require/supports virtual hardware?


<Vendor Response>

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
54

of

89





Operating Systems



What Operating Systems

are supported? What are the latest versions supported?


REQ
-
TECH
-
104

Windows 2003 Server



<Vendor Response>




REQ
-
TECH
-
105

Windows 2008 Server



<Vendor Response>




REQ
-
TECH
-
106

AIX



<Vendor Response>




REQ
-
TECH
-
107

Other Unix platforms

Solari
s, Unix, Linux etc


<Vendor Response>




REQ
-
TECH
-
108

Application Servers

What Application Servers do you support? List the name and the latest version supported. (WebSphere,
Tomcat, Weblogic, tcServer, etc)


<Vendor Response>




REQ
-
TECH
-
Server Cl
uster

ATTACHMENT “
C


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UESTIONS



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-
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31
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Vendor Information Questions

Page
55

of

89


109

How many servers are needed to run the software? Can application run in a cluster? Does it have components
which require multiple servers?


<Vendor Response>




REQ
-
TECH
-
110

Runtime platform dependencies

Does the product require an app server and/o
r a DBMS? If so, what OS/app server combinations and/or other
underlying components are supported/required? What are the disk space requirements for each?


<Vendor Response>




REQ
-
TECH
-
111

Dynamic provisioning

Is provisioning of services, resources, and

metadata fully dynamic? Are dynamic changes protected in the event
of a failure? How are changes propagated without interrupting in
-
flight activities? How is provisioning impacted
by using the product in a widely distributed and unattended environment?


<Vendor Response>




REQ
-
TECH
-
112

Memory and storage utilization

What is the initial installation memory footprint of the product per server? What are typical runtime memory
footprints that customers experience? Likewise, what is the typical disk footprin
t?


<Vendor Response>



REQ
-
TECH
-
113

ESB service extension

By what mechanisms can the runtime (infrastructure) services provided by the product be extended? For
example, internal support for aspect orientation. Are there any restrictions on what can be e
xtended?


<Vendor Response>




REQ
-
TECH
-
OSGi Support

ATTACHMENT “
C


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UESTIONS



ITN

No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
56

of

89


114

Does the product support OSGi? What implementation of OSGi is supported?


<Vendor Response>




REQ
-
TECH
-
115

Alternative implementations

Can services like routing or transformation that are provid
ed by the vendor be replaced with alternate
implementations by the customer?


<Vendor Response>




REQ
-
TECH
-
116

Embeddable runtime

Can the product runtime be embedded in another application or as an embedded operating system or network
service?


<Vendor

Response>




REQ
-
TECH
-
117

Appliance form factor support

Can the product runtime be configured to start from "special" memory (like Flash) for deployment via network
appliances or mobile devices? Is the ESB available in an appliance form factor? If so, wh
at hardware is
provided, and what value
-
added qualities of service are provided by the hardware?


<Vendor Response>




REQ
-
TECH
-
118

Reliable messaging features

What features does the product provide to enable reliable messaging?


<Vendor Response>




R
EQ
-
TECH
-
119

Messaging across firewalls

Does the product support reliable messaging across firewalls? If so, how?


<Vendor Response>

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
57

of

89





REQ
-
TECH
-
120

Complex event processing

Does the product include the technology for complex event processing?


<Vendor R
esponse>




REQ
-
TECH
-
121

Client Side Components

Does the product require any client side components to be installed on the user desktop (jre, flash etc.)?


<Vendor Response>




REQ
-
TECH
-
122

Managed File Transfer (MFT)

Does the product include MFT capabi
lity? If yes, describe the MFT functionalities available in the product (e.g:
MFT clients and servers, MSF proxies, and any other MFT plug
-
in)


<Vendor Response>



Process Management

Request No.


Vendor Question


Runtime process management


What facili
ties are provided to interact with long
-
running flows and processes operating within the backplane?


REQ
-
TECH
-
123

Composition and decomposition

Does the product enable composing smaller services into larger ones? Does it also support decomposition?


<Ven
dor Response>




REQ
-
TECH
-
124

Distributed process management

Is the process state maintained in a hub, or is the user provided an option for it to be passed with the message
in a routing slip pattern?

ATTACHMENT “
C


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UESTIONS



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-
0
007


March
31
, 2010

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Vendor Information Questions

Page
58

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89



<Vendor Response>




REQ
-
TECH
-
125

Instance manageme
nt

What level of support is provided for these process or flow/itinerary instance management capabilities?

Instance recovery, graphical representation of one or several instances, suspending a process instance
temporarily, suspending/rehydrating of inactiv
e instances, redirecting a process instance, and changing variable
data within a process instance.


<Vendor Response>




REQ
-
TECH
-
126

Process monitoring

What features does the product provide for monitoring processes?


<Vendor Response>




Alternate pr
ocessing engines


What alternate processing engines are pre
-
integrated with the backplane?


REQ
-
TECH
-
127

External CEP integration

Does the vendor provide a separately available CEP engine, or is integration with third
-
party CEP engines
available?


<Vend
or Response>






BPM Support


REQ
-
TECH
-
128

Orchestration

Does the product include a graphical designer interface to specifying process flows?


<Vendor Response>



ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
59

of

89



REQ
-
TECH
-
129

Language Support

Does the product support BPMN?


<Vendor Response>




R
EQ
-
TECH
-
130

Standards

Does the product support BPEL? XPDL? BPML? WSFL?


<Vendor Response>




REQ
-
TECH
-
131

Semantic Transformation

Does the product support syntactic and semantic hub
-
based transformation of messages including taxonomy?
Ontology? Reusable
transformation maps? Built
-
in transformation functions?


<Vendor Response>




REQ
-
TECH
-
132

Extensions for transformations

Does the product offer api to do custom transformations?


<Vendor Response>




REQ
-
TECH
-
133

Document and content interaction

Can t
he BPM engine interact with document and content management repositories for incorporating all forms of
content into the process and tracking content use inside the process flow?


<Vendor Response>




REQ
-
TECH
-
134

Analytical Tooling

Does the product incl
ude tooling for business process analysis (e.g.: activity based costing, critical path analysis
etc)?


<Vendor Response>

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
60

of

89




Protocol Support

Request No.


Vendor Question




Web Service Protocol Support


REQ
-
TECH
-
135

SOAP 1.1 and 1.2


<Vendor Response>




REQ
-
TECH
-
136

REST support


<Vendor Response>




REQ
-
TECH
-
137

WSDL


<Vendor Response>




REQ
-
TECH
-
138

UDDI 3.02


<Vendor Response>




REQ
-
TECH
-
139

XML


<Vendor Response>


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
61

of

89




REQ
-
TECH
-
140

HTTP 1.1


<Vendor Response>




REQ
-
TECH
-
141

WS
-
Policy
(2004/09)


<Vendor Response>




REQ
-
TECH
-
142

WS
-
Policy Attachment


<Vendor Response>




REQ
-
TECH
-
143

WSIL


<Vendor Response>




REQ
-
TECH
-
144

WS Addressing


<Vendor Response>




REQ
-
TECH
-
145

WS Reliable Messaging 1.0/1.1


<Vendor Response>



ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
62

of

89



REQ
-
TECH
-
146

WS
-
Security (with X.509 and Username Token Profile)


<Vendor Response>




REQ
-
TECH
-
147

WS
-
Security: SAML Token Profile


<Vendor Response>




REQ
-
TECH
-
148

WS
-
Security Kerberos Token Profile


<Vendor Response>




REQ
-
TECH
-
149

WS
-
Trust


<Vendo
r Response>




REQ
-
TECH
-
150

WS
-
Security Policy


<Vendor Response>




REQ
-
TECH
-
151

WS
-
Secure Conversation


<Vendor Response>




REQ
-
TECH
-
SAML 1.1

ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
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0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
63

of

89


152


<Vendor Response>




REQ
-
TECH
-
153

Streaming API for XML (StAX)


<Vendor Response>




REQ
-
TECH
-
154

WS
-
I Basic Profile 1.1


<Vendor Response>




REQ
-
TECH
-
155

WS
-
I Attachments Profile


<Vendor Response>




REQ
-
TECH
-
156

SOAP with MIME attachments


<Vendor Response>




REQ
-
TECH
-
157

MTOM


<Vendor Response>




REQ
-
TECH
-
158

Oauth support

ATTACHMENT “
C


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UESTIONS



ITN

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0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
64

of

89



<Vendor Res
ponse>




REQ
-
TECH
-
159

Spring Integration Pattern

Does the product have any in built support for Spring Integration patterns?


<Vendor Response>






Other Protocol Support


REQ
-
TECH
-
160

FTP



<Vendor Response>




REQ
-
TECH
-
161

SMTP



<Vendor Respon
se>




REQ
-
TECH
-
162

RMI over IIOP



<Vendor Response>




REQ
-
TECH
-
163

CORBA/IIOP



<Vendor Response>




REQ
-
TECH
-
.Net Remoting


ATTACHMENT “
C


VENDOR INFORMATION Q
UESTIONS



ITN

No.:
1
0
-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
65

of

89


164


<Vendor Response>




REQ
-
TECH
-
165

TCP/IP



<Vendor Response>




REQ
-
TECH
-
166

SCADA



<Vendor Response>




REQ
-
TE
CH
-
167

MQ Telemetry Transport



<Vendor Response>




REQ
-
TECH
-
168

COM/DCOM



<Vendor Response>




REQ
-
TECH
-
169

SSH



<Vendor Response>




REQ
-
TECH
-
170

sFTP

Secure FTP support

ATTACHMENT “
C


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UESTIONS



ITN

No.:
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-
0
007


March
31
, 2010

Attachment “C”


Vendor Information Questions

Page
66

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89



<Vendor Response>




REQ
-
TECH
-
171

Protocol extension deployment

Can prot
ocol extensions, if supported, be "hot deployed" into running services singly or in bulk?


<Vendor Response>




REQ
-
TECH
-
172

Custom protocols

Does the solution provide a mechanism for customers to plug in their own existing transport technologies?


<Ven
dor Response>






Security



REQ
-
TECH
-
173

Digital Signatures

Does the product support digital signatures?


<Vendor Response>




REQ
-
TECH
-
174

AES Encryption

Does the product support AES encryption/decryption?


<Vendor Response>




REQ
-
TECH
-
175

Authe
ntication

Does the product have the ability to provide user authentication? Does it support the use of third
-
party
directories for this purpose?


<Vendor Response>



ATTACHMENT “
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REQ
-
TECH
-
176

Directory support

What level of support is provided for these user authent
ication/authorization directory solutions?

Generic LDAP, Microsoft Active Directory, Sun LDAP, CA SiteMinder, Kerberos, IBM Tivoli Access Manager,
Novel eDirectory, IBM z/OS Security Server, local OS security (Linux, AIX, and Solaris), Oblix, RSA, and Open

LDAP.


<Vendor Response>




REQ
-
TECH
-
177

Authorization

Does the product have the ability to provide authorizations based on roles? Does it support third
-
party tools for
this function?


<Vendor Response>




REQ
-
TECH
-
178

Administration

Does the product
support administration of security functions or provide support for third
-
party tools for this
function (APIs that enable 100% administration of this product to be driven programmatically without the
product's own admin UI)?


<Vendor Response>




REQ
-
TEC
H
-
179

Service management
-

security

Does the product provide selective WS
-
Security and security assertion markup language (SAML) support for
services?


<Vendor Response>




REQ
-
TECH
-
180

Audit

Does the product maintain audit logs on all administrative act
ivities? Does the product support the ability to
integrate audit logs from multiple sources and ensure integrity of the log file?


<Vendor Response>

ATTACHMENT “
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Design Time Support

Request No.


Vendor Question


Tooling


What developer tools are provided to assis
t in building and maintaining ESB
-
based solutions?


REQ
-
TECH
-
181

Service creation and deployment

Can the life cycle of service creation and deployment can be handled through ESB tooling or does it require a
separate service life
-
cycle management solution.


<Vendor Response>




REQ
-
TECH
-
182

EAI administration

What are the features provided for the EAI administration?


<Vendor Response>




REQ
-
TECH
-
183

Ease of tools use

Are the tools easy to use? Do they include visual service orchestration, or do they r
equire coding? Describe in
detail all other specific tool capabilities that contribute to ease of use at design time, deployment time, or
runtime; and where possible, give specific metrics indicating the benefit obtained.


<Vendor Response>




REQ
-
TECH
-
1
84

Integration of tools

Are all tools integrated in a common standards
-
based framework such as Eclipse or intelliJ? How extensively
has the integration potential of the integrated development environment (IDE) been exploited?

Just a common look and feel b
ut separate plug
-
ins?

Is there also support for event
-
triggered integration behavior, direct real
-
time communication and linkage
between multiple tool elements working together, and a shared repository with a shared metamodel?

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<Vendor Response>




REQ
-
TECH
-
185

Artifact openness

Are all development and deployment artifact formats open and clearly documented? Do APIs exist to modify
development and deployment artifacts?


<Vendor Response>




REQ
-
TECH
-
186

Testing support

What vendor and third
-
party produ
cts are supported by the ESB and its associated tooling? Does the tooling
generate simulators or stubs for testing? What tooling is available to support functional, regression, and load
testing?


<Vendor Response>




Design
-
time process support


What fa
cilities are provided to simplify the creation and maintenance of long
-
running flows or processes?


REQ
-
TECH
-
187

Process modeling

Does the product support modeling of business processes in a standardized manner using business process
execution language (B
PEL), business process modeling notation (BPMN), UML, or other process notations?


<Vendor Response>




REQ
-
TECH
-
188

Code generation

Does the product support code generation or executable metadata using BPEL or XPDL?


<Vendor Response>




REQ
-
TECH
-
189

Simulation

Does the product provide the ability to simulate the impact of potential changes to processes or the actual
ATTACHMENT “
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runtime behavior of the process given certain predicted request dynamics?


<Vendor Response>




Federation


In what ways can the vendo
r solution be integrated with other EAI components?


REQ
-
TECH
-
191

Homogeneous federation

Is it possible to federate the suite with other instances of itself? What specific federation capabilities are
available in this case?


<Vendor Response>




REQ
-
TEC
H
-
192

Heterogeneous federation targets

Which of the following third
-
party EAI products are supported as existing federation targets?

JBoss ESB, BEA AquaLogic Service Bus, Microsoft BizTalk 2007, Microsoft Windows Communications
Foundation, MuleSource Mule,

Oracle ESB, Progress Software Sonic ESB, Software AG webMethods ESB,
TIBCO ActiveMatrix, TIBCO ActiveMatrix BusinessWorks, BEA WebLogic Integration, Fiorano ESB 2007, IBM
WebSphere ESB, IBM WebSphere Message Broker, IONA Artix, IONA FUSE, Sun inSight ESB,

and IBM
DataPower.


<Vendor Response>



Non
-
Functional Requirements

Request No.


Vendor Question


Quality of Service





REQ
-
TECH
-
193

Load Balancing

How is load balancing accomplished?


<Vendor Response>


ATTACHMENT “
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REQ
-
TECH
-
194

High Availability

How is ava
ilability addressed?


<Vendor Response>




REQ
-
TECH
-
195

Fault Tolerance



<Vendor Response>




REQ
-
TECH
-
196

Fail over



<Vendor Response>




REQ
-
TECH
-
197

Transaction Support

Describe how distributed transactions are supported by the suite?


<Vendor
Response>




REQ
-
TECH
-
198

Execution Prioritization

Does the suite allow priorities? Priority overrides? If yes, briefly describe how?


<Vendor Response>




REQ
-
TECH
-
199

Message Prioritization



<Vendor Response>



ATTACHMENT “
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REQ
-
TECH
-
200

Throughput Scalability

How does the EAI suite support scaling to handle arbitrarily large workloads in a single location? What is the
largest such customer configuration running in production?


<Vendor Response>




REQ
-
TECH
-
201

Geographic Scalability

How does the ESB support s
caling to handle arbitrarily large distributed operation (in other words, arbitrarily
large numbers of interconnected sites)?


<Vendor Response>




REQ
-
TECH
-
202

Endpoint quality of service (QoS) management

What features does the product provide to manage

endpoint QoS, such as throttling, load balancing, or
endpoint virtualization?


<Vendor Response>




REQ
-
TECH
-
203

Topology

Does the EAI suite use a distributed or broker topology? If distributed, what functions require a hub
-
and
-
spoke
deployment? What ar
e the specific advantages offered by the product's particular topology?


<Vendor Response>




REQ
-
TECH
-
204

Availability/fault tolerance

What kinds of fault tolerance are provided, and how? In each case, include dependencies on underlying
components?


<V
endor Response>




REQ
-
TECH
-
Response Times

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205

What is average response time per transaction through the EAI platform?


<Vendor Response>




REQ
-
TECH
-
206

Concurrent Transactions

Are there any constraints on number of concurrent transaction per software
instance?


<Vendor Response>




REQ
-
TECH
-
207

Number of integrations

Are there any constraints on number of integrations through one instance?


<Vendor Response>




REQ
-
TECH
-
208

Configuration

Provide recommendations for a number of instances required fo
r production for optimal response times and
concurrency.


<Vendor Response>




Monitoring and Management


What monitoring and management facilities are provided with the ESB?


REQ
-
TECH
-
209

Service management
-

service
-
level agreement (SLA) monitoring

D
oes the product provide the ability to alert on service performance? How selective can SLA monitoring be for a
given service?


<Vendor Response>




REQ
-
TECH
-
210

Service management
-

SLA enforcement

Does the product provide the ability to enforce SLA betw
een the consumer and publisher? How selective can
SLA enforcement be for a given service?

ATTACHMENT “
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<Vendor Response>




REQ
-
TECH
-
211

Service management
-

logging

What level of support is provided for these log events/statistics?

Endpoint status, errors, invocati
ons, response time, elapsed time, throughput, and SLA violations.


<Vendor Response>




REQ
-
TECH
-
212

Vendor/third
-
party service management integration

Does the solution work with third
-
party or vendor components for providing service management of servic
es
both within and connected to the ESB?


<Vendor Response>




REQ
-
TECH
-
213

Span of control

Does the product allow for the creation of a single management domain that spans multiple local area network
(LAN) and wide
-
area network (WAN) segments and multip
le security domains?


<Vendor Response>




REQ
-
TECH
-
214

External technical monitoring

Does the product support key third
-
party technical monitoring tools like BMC PATROL, CA Unicenter TNG, HP
OpenView, IBM Tivoli, CA Introscope, Compuware etc?


<Vendor
Response>




REQ
-
TECH
-
215

Microsoft Systems Center Operations Manager

Does the product support MS Systems Center Operations Manager?


<Vendor Response>


ATTACHMENT “
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REQ
-
TECH
-
216

SpringSource HypericHQ

Does the product support SpringSource HypericHQ platform?


<V
endor Response>




REQ
-
TECH
-
217

Native technical monitoring

Does the product support end
-
to
-
end technical monitoring of all EAI activities, including mediations and
processes?


<Vendor Response>




REQ
-
TECH
-
218

Native business activity monitoring (BAM)

What BAM capabilities are provided with or as part of the ESB? Do those capabilities support monitoring of
systems outside of the ESB itself?


<Vendor Response>




REQ
-
TECH
-
219

External BAM

What capabilities are provided to support the use of a separate
vendor or third
-
party provided BAM capability
with the EAI?


<Vendor Response>




REQ
-
TECH
-
220

Service Management & Reporting Extenstions

Does the product support (natively or though add
-
on) JMX monitoring & management functions?


<Vendor Response>




REQ
-
TECH
-
221

Disaster Recovery

Describe common software tools used by existing customers to perform Backup. Recovery, and Disaster
ATTACHMENT “
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Recovery


<Vendor Response>




REQ
-
TECH
-
222

Problem Resolution

Does the product have the ability to provide alerts on error

conditions? Does it provide drill
-
down problem
-
resolution capability?


<Vendor Response>




REQ
-
TECH
-
223

Disaster Recovery

Describe common software tools used by existing customers to perform Backup. Recovery, and Disaster
Recovery


<Vendor Response>