A Roadmap for Integrated Government:

architectgroundhogInternet και Εφαρμογές Web

4 Δεκ 2013 (πριν από 3 χρόνια και 6 μήνες)

58 εμφανίσεις

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

A Roadmap for Integrated Government:


Creating opportunities through leadership and innovation


Sherry Comes

IBM CTO & Distinguished Engineer

Chief Technology Office
-

Complex Systems Integration






#SmarterSA

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

2

At the end of this session you should…

…thought about the concept that
we do not see things as
THEY

are, we
see things as
WE

are!

…know more about the
IBM Smarter Cities Challenge
happening with the
City of Cape Town right now

…learn that Cape Town has been Selected
World Design Capital 2014

…know more about the concept of
Design Thinking

…understand more about the successes we have had applying innovation
as a new way to solve old problems is helping cities all around the world
become
Smarter Cities Successes

…know how to get in touch with me if you should have and questions or are
interested in additional information


comes@us.ibm.com

or Sherry Comes
LinkedIN


© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership


We do not see things as
THEY

are
,
we
see things as
WE

are“!



3

Understand my perspective and how I view the world
and come at things


I
am an IBM Distinguished Engineer


I am the IBM CTO (Chief Technology Officer for
Complex Systems Integration
)


I live in the United States, currently working in Mexico
City and have a home in Johannesburg.


Chief Architect on a multi
-
billion dollar USD banking
transformation project in Mexico City.


I am an Entrepreneur, a pioneer of Internet Retail
having founded, owned, bought, sold and still own
Internet Retail companies.



Have 25+ years of professional IT consulting
experience and a degree in Computer Science.


I have 4 patents in 1) banking, 2) parallel
programming, 3) Smarter TV and 4) marketing for
mobile devices


Master Certified TOGAF Distinguished Chief/Lead &
IT Architect.


Member, of the IBM Academy of Technology.


Member of the University of Denver Colorado IT
Studies Program Advisory Board.





© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

4

Anyone for a game of Snooker?


A Whole New Meaning of “Hands Free”

Being the CTO of Complex Systems
Integration I love the complexity of Africa
and how innovative Africans can be!


I fell in love with South Africa

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

5

Solar Power

Hot Tub

Innovation in Africa

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

6

IBM has selected 100 cities worldwide to receive Smarter Cities Challenge
grants. Cities were chosen through a competitive process after identifying
top priorities for collaboration with IBM
.

IBM Smarter Cities Challenge Program

Numerous African cities were selected, such as…

When selecting the Smarter Cities Challenge grant recipients, several key criteria were considered.


The cities had to be prepared to match IBM's investment with their own commitment of time and
resources.


Proposals articulating pressing urban concerns that could be addressed by implementing *smarter*
technologies and processes rose to the top of the list.


Access to publicly available data that could leverage the capabilities of
City Forward

was an
important consideration.


And cities that demonstrated a solid track record of innovative problem solving were also viewed
favourably.


Nairobi, Kenya

Accra, Ghana

Rabat, Morocco

Tshwane, South Africa

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

7

South Africa, Cape Town Executive Service Corp / Smarter
Services Challenge Team

Barb Mathers


Director, Workplace and

Collaboration Solutions,

Office of the CIO


IBM United States

David Miller


Distinguished Engineer

Public Sector and Healthcare

Global Business Services


IBM Canada

Greg Cassano


Director, IBM Global Financing ANZ

Global Finance


IBM Australia

Rob Gentile


AMS Delivery Leader, Europe

Global Business Services


IBM United Kingdom

Sherry Comes


Distinguished Engineer

Chief Technology Officer

Complex Systems Integration


IBM Global

Jeffrey Erickson


Senior Project Executive

Global Technology Services


IBM United States

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

8

How can the City of Cape Town effectively use and
manage its social assets to optimise service delivery?





Mayor Patricia De Lille.


The
City of Cape Town has partnered with IBM for a project to assist with the
optimisation

of service delivery.


“We are launching an exciting project here today that will take place over the next three weeks. However, we hope
that the outcome produced at the end of that time will ultimately have long
-
term effects for the city,” said Patricia De
Lille, mayor of the
City of Cape Town
, at the launch of the partnership.


De Lille said: “The City of Cape Town is this year’s beneficiary of an IBM Smart Cities grant. This grant is awarded to
a city selected for a project that is run by IBM and its staff at no cost to the city.”


The mayor said this in essence enables the city to select a business problem it wants to address, which will then be
worked on by a “high
-
level, world class team” in just under a month.


This was described by De Lille as an “incredible bargain” for the city, with the city not obligated to do business with
IBM once the project is complete.



http
://www.humanipo.com/news/33810/city
-
of
-
cape
-
town
-
partners
-
with
-
ibm
-
to
-
optimise
-
service
-
delivery/#!

The problem statement for the Cape Town Challenge…

8

Oveviw

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

9


Over the past two weeks we have…

Conducted over 50 Interviews with people such as the
MayCo
, Executive
Directors and City Leaders, interviewing over 70 people

Involved IBM Research

Reviewed plans, research, metrics, and third party studies

Leveraging previous IBM Smarter Cities Challenges and Assets

Capitalized on very senior team members expertise and experience

Discovery

Approach

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

10

THINK BIG
,
Start Small,
Scale Quickly


--

Louis V. Gerstner, Jr.


IBM CEO


Apr 1993


Mar 2003


© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

Cape Town Selected as World Design Capital 2014

11

City of Cape Town World Design Department Caption

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

What is the World Design Capital all About?


12


…the vision of the World Design Capital is to
promote
and encourage the use of design
to further the
social,
economic and cultural development

of the world

s
cities…


…focus on the
broader essence of design

s impact
on
urban spaces, economies and citizens…


--

City of Cape Town World Design Department

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership


“Our vision is to transform Cape
Town, through design, into a
sustainable, productive African city,
bridging historic divides and building
social and economic inclusion”

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

14

"The world that we have made as a
result of the level of thinking thus far,
creates problems that we cannot solve
using the same level of thinking that
existed when we created them"

--

Albert Einstein


…we must focus our expertise and vast
capabilities on one thing,
creating value for our
clients
.


© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

SCC Cape Town

15

15

15

Definition

A five
-
step inclusive methodology for complex problem solving that
fosters innovation and leads to creative solutions.


Outcomes

Provides a common framework for complex problem solving that
encourages
maximum input participation, including citizen &
community input, in the ideation of complex problem solving.


Importance / Relevancy

A systematic, innovative approach to complex problem solving that
allows new ways to think about solving old problems. It has at its
core inclusiveness that drives integrated, citizen
-
centric solutions.


15

Findings

Overview

Recommendations

Next steps

Design Thinking

Hasso Plattner Institute of Design at Stanford

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

16

Design Thinking Methodology


Show Don’t Tell


Create Clarity from Complexity


Be Mindful of Process


Collaborate Across Boundaries


Bias Toward Action


Get Experimental and Experiential


Focus on Human Values


© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership


…… one that
integrates technology

into a strategic approach to
sustainability, citizen well
-
being, and economic development ……… but also
stressing the importance of integration and interaction across multiple
domains.

Pike Research

Smarter Government ….

21
st

Century Government: Integrated across Multiple Domains

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

Planning and
Management

Design and implement a city
plan to realise full potential for
citizens and businesses; while
efficiently running daily
operations

Infrastructure

Deliver efficient fundamental
city services that make a city
desirable for citizens

Human

Provide effective services that
support the economic, social
and health needs of citizens

Ci
ties that serve
meet and exceed citizen
expectations

Infrastructure

Human

Planning and
Management

Government

and Agency

Administration

Environmental

Social

and Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

Planning and
Management

Design and implement a city
plan to realise full potential for
citizens and businesses; while
efficiently running daily
operations

Infrastructure

Deliver efficient fundamental
city services that make a city
desirable for citizens

Human

Provide effective services that
support the economic, social
and health needs of citizens

Ci
ties that serve
meet and exceed citizen
expectations

Infrastructure

Human

Planning and
Management

Government

and Agency

Administration

Environmental

Social

and Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

Smarter Government

in practice

NYPD

provides mobile access to
more than
120 million
criminal complaints,
arrests and 911 records


Relay critical data
instantly to
officers at the
scene; what once
took days now
takes minutes

Zhenjiang, China

provides real
-
time traffic
updates to anticipate and
minimize traffic flow issues
for citizens and tourists


Singapore Land
Transit Authority


Introduced a smart

transport system that

charges by distance, not by

mode of transport


Highly intelligent
algorithm constructs
the ideal journey for 3
million commuters
across rail and bus
lines

Rio de Janiero

reduced time to
understand emergencies
and coordinate rescue
efforts from
days to
hours.


IBM and the city
of Zhenjiang,
China, are
transforming the
city's public
transportation
system.


Integrated its siloed crime data


Develop an advance emergency
response system; access to real
-
time
information empowers citizens.

Installed IBM Intelligent Operations
Center (IOC) for .Smarter Cities.
Leveraged IBM Research. Increased
traffic throughput and by anticipating
traffic jams before they happen.


Deployment of the world's first
congestion charging system

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

Smarter government
in practice


City of
Johannesburg

developed a 5 year
roadmap to improve
public safety in the city





Relay critical data
instantly to
officers at the
scene; what once
took days now
takes minutes

City of Tshwane

piloted a system to
reduce non
-
revenue
water by as much as
25%

of the cities water
bill per annum

University of Forte
Hare

pilots a public safety
programme built on
crowd
-
sourcing to asses
impact community
participation









Natio
nal Planning
Commission


used Jam technology to
connect with citizens and
inform 2030 vision for the
country

Benchmarking of
he city’s water
management
process enables
city to have
insight into end to
end system and
develop a
roadmap for better
management


Over 10 400 logins were recorded and
over 8 900 individual posts made
.


Piloted a WaterWatchers app to help
citizens report water issues more easily


Created a 5 year public safety strategy.

© 2013 IBM Corporation

A Roadmap for Integrated Government
-

Creating Opportunities Through Innovation and Leadership

Thank you

To find out more and connect with IBM:



Visit us at our stand in the GovTech Exbibition


Join the conversation @IBMSouth_Africa # SmarterSA


Visit us on
www.ibm.com/za



Contact me on LinkedIn


Sherry Comes


Send email to comes@us.ibm.com