A Report on Preliminary Results

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A Report on Preliminary Results

16 August 2011

Presentation to
abcd
-
library

Chris Jeris, Bobbi Fox





Preceding and leading up to the main
subject or business;
introductory;

preparatory.

[Emphasis ours]







(
Cite:
Oxford English Dictionary, Third edition, March 2007; online version June 2011.
<http://www.oed.com.ezp
-
prod1.hul.harvard.edu/view/Entry/150211>; accessed 15
August 2011. An entry for this word was first included in
New English Dictionary
, 1907.
)



16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library



To determine how we can more effectively
improve internal collaboration by:


Assessing needs


Recommending tools


Recommending processes


Facilitating communication

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library



Connecting and collaborating


How can we improve internal collaboration?


Specialized support services


Are there services/software applications that
could be useful if centralized?


Ongoing support and technology transfer


What happens once the application is released?

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library



abcd
-
library: from virtual back to real
-
life


At the meetings, conducted guided discussions



Met with 5 relevant Library groups


(total of 17 people)



Met with Jim Waldo, new University CTO

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library



[
Asked at June abcd
-
library meeting
]


"
How many of you feel like you would like
to know more about what everyone else is
doing?"



[everyone raises hands]


16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


“Until now we’ve had a culture, or policy, of
isolation. Software developers weren’t supposed
to talk to anyone else. Remove the barriers that
have been set up.”



Recommendation:

let's try providing some kind of
people
-
locator/skill
-
locator/question
-
service
thing
, and see whether it flies.



Culture change!

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


“We don’t know what people are working on and
don’t know what we can reasonably ask for”.



Recommendation:


The default answer to questions of the form "can I
spend an hour talking to X about Y?" should be
yes
.



Culture change!


16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


“It’s a struggle to get the right people at the table
for requirements.”



This is about management culture here in general,
not specific to collaboration on library IT projects
-

but
it comes up over and over



Culture change!

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


Quality Assurance Support


Almost nobody has it


Almost everybody wants it!


Most groups, in effect, train their customer
users to do their QA


Recommendation:



Hire at least a local expert, if not actually a
group you can get time slices from

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


Usability Expertise


Universal recognition that usability is a good
thing to do (
yay
!)


Many groups have learned as they can


Even those groups that incorporate usability
principles would like extra help


Recommendation:



Formalize
--

somewhat
--

the informal
network of expertise and resources
available to those "in the know"

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


Source Control and Bug Tracking


Smaller groups would like centralized support


Larger groups want to keep their own


This is another area where technologists have
an education opportunity


JIRA was a big win for some HCL projects


Recommendation:



Find some simple, inexpensive platform
(
GitHub
?) and
default to it

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library

Not really on anyone’s radar screen yet.


--

other than a general, “yeah we need some!”


Distinguish what we
would need

for ongoing
support from what we
must have

to start


Metaphor: "environmental impact statement"

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


People don’t know where to turn


…to get information, generally


“Where do we go if something doesn’t fit neatly into a
FootPrints

category?”


…to know when something’s in the pipeline

“How are we supposed [to do future planning] when
there’s no communication from HUL/OIS?”


…generally, to be heard


16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library

A significant number of librarians feel
disenfranchised by the application
development process:


“[talking about new HOLLIS features] We want a
place to bring issues, questions, and concerns… we
want to know about the feature
before

it’s
released.”


“[talking about Course iSites] there isn’t a good
mechanism to communicate what we see [in order
to get it changed]”




16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


Original focus was on the concerns of
software development


Some
softdev
-
specific problems are
relatively easy (and posterior)


The fundamental problems involve both
developer side and customer side


We need to talk to the librarians who
conceive and use apps, not just to
devs

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library



Meet with more groups



Run a
Drupal

site up the flagpole



Write a final report with recommendations

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library


Goodbye, everyone!

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library

Chris’s Swan Song



NOW: What would you like to add?

16 August 2011

Chris Jeris, Bobbi Fox Presentation to
abcd
-
library