Q: How are the new modems different from the old ones? A: The new modems feature a built in wireless router and a 4 gigabit port Ethernet switch. The voice version of the modem is also physically larger and comes with two telephony ports. This means that the customer no longer needs an additional wireless router to connect laptops, tablets and smart phones or a standalone switch to connect wired devices, up to 4, such as workstations

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Q: How are the new modems different from the old ones?

A: The new modems feature a built in wireless router and a 4 gigabit port Ethernet switch. The voice
version of the modem is also physically larger and comes with two telephony ports. This means
that the
customer no longer needs an additional wireless router to connect laptops, tablets and smart phones or
a standalone switch to connect wired devices, up to 4, such as workstations


Q: What wireless standards are supported by the new modems?

A: The
new modems support all common wireless standards, 802.11b, g and the latest n standard which
supports data rates of over 100 Mbps and also offers somewhat better range over earlier Wi
-
Fi
standards


Q: Is there more than one type of modem available?

A: The
modems come in two configurations with the only difference being the availability of voice ports.


Q: Can I connect my modem to my laptop using a USB cable?

A: No, your modem can only be connected via the included network cable or wirelessly


Q: What is th
e range I can expect from my wireless modem?

A: The typical range of the wireless signal i
s around 800

feet from the modem but this is highly variable.
Obstacles such as concrete walls between the wireless modem and the receiving device

will severely
affec
t the range and reduce the effective range indoors to approximately 250 feet.



Q: Are existing customers entitled to a free upgrade

A: No

there is a charge of Fl 50 to upgrade


Q: What does SSID mean?

A: Short for service set identifier and is a unique na
me, up to 32 characters long that uniquely identifies
a wireless network


Q: Where do I find my modem’s default SSID?

A: The default SSID for each modem is unique and can be found printed at the back of the modem close
to the power connector and labeled “N
etwork Name (SSID)” and usually starts with “ARRIS
-



Q: What is a wireless security key/pre
-
shared key?

A: The security key is required to connect to the wireless network and must be entered before an initial
connection can be made. How and where the key
is entered depends on the device and operating
system. Instructions for most common operating systems are available on the CD included with the
modem


Q: What is my default security key?

A: The default security key for each modem is printed at the back of
the modem close to the power
connector and labeled “Pre
-
Shared key”


Q: Should I change the default SSID of my wireless network?

A: There is no real reason to change the SSID other than to personalize the name of your wireless
network and make it easier t
o remember. Each modem has a unique SSID and security key.


Q: Should I change the default
wireless settings of my network?

A: The default settings create a very secure wireless network that most devices can connect to
automatically once the correct securi
ty key is entered. Changing any of the defaults will require you to
delete and reconnect any devices that were previously connected to your wireless network.


Q: How do I change the default SSID
and security settings
of my wireless network?

A:

1.

Connect you
r computer to the modem either via the wireless network or via the included
network cable

2.

open your web browser and enter the address of the modem which by default is
http://192.168.0.1


3.

Enter the default User Name:admi
n and Password: password, then press
Apply
.
The next screen
will give you access to all of the wireless network options


4.

From here you can change:



Host Name: The name of the router


It is recommended that this is left unchanged



Enable Wireless: Turn the w
ireless network on or off


It is recommended that this is left
unchanged unless you have an external wireless access point you would prefer to use



Wireless Network Name (SSID): The user friendly name of your wireless network. The
default name is printed o
n your modem for easy reference so it is recommended that this
be left unchanged



Broadcast Network Name (SSID): This option determines if your network name is made
visible to any wireless device within range of your modem. It is recommended that this
remai
n unchanged as a non broadcast network name can cause connectivity problems with
smartphones and tablets and does nothing to increase the security of your wireless network



Change Password: Changes the administrative password for your router. This password
controls access to the web interface and if changed, should be kept in a safe place and never
lost because it is necessary for changing options and troubleshooting your wireless modem.



Tx

Power Level: Sets the transmit power of your wireless modem and should be left
unchanged.



Channel: Determines which of the available wireless channels your modem uses. When set
to Auto, the modem will automatically find the channel with the least interfer
ence. This
option should be left unchanged



Language: Should be left unchanged



Security mode: Determines the type of security used to secure your wireless network. While
the default WPA
-
PSK is adequate, WPA2
-
PSK offers better protection. WEP and OPEN
should

NEVER

be used.


Q: Should I change the security settings on my wireless modem?

A: Generally there is no reason to change these settings outside of the following scenarios:



You have a device that only supports a single encryption algorithm such as AES or T
KIP



Your Pre
-
Shared Key is known by someone who should no longer have access to your
network. By changing your Pre
-
Shared Key, all devices previously connected to your network
will lose connectivity and need to be reconfigured before access is restored.




Please note that after changing any of these settings, you will need to press the
Apply

button for the
changes to be saved.