Knowledge Management and Collaboration at Tata Consulting Services (p. 473)

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6 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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1


ISYS104

Tutorial


week 12



Business Problem
-
Solving Case:

Knowledge Management and

Collaboration at Tata Consulting Services

(p. 473)


1.

Analyze the knowledge management efforts at Tata Consulting Services (TCS) using
the knowledge management value chain
model. Which tools or activities were used
for managing tacit knowledge and which ones are used for explicit knowledge?


2.

Describe the growth of knowledge management systems at TCS? How have these
systems helped TCS in its business?


3.

Describe the collaborat
ion tools used at TCS? What benefits did TCS reap from
these tools?


4.

How did Web 2.0 tools help TCS manage knowledge and collaboration among its
employees?


5.

How do you think KM tools have changed some key operational processes at TCS,
such as bidding for
new projects, project development and implementation,
customer service, and so on?


OR


Innovation and Collaboration at Coca
-
Cola: It’s the Real Thing

(in Previous
version)


1.

Analyze Coca
-
Cola and its business strategy using the value chain and competi
tive
forces models.


2.

What is the relationship of collaboration and knowledge management to Coca
-
Cola’s business strategy?


3.

How is Coca
-
Cola using knowledge management systems to execute its business
model and business strategy?


4.

Why is Coca
-
Cola’s relat
ionship with its bottlers so important? What is Coke doing
to improve its ability to collaborate with its bottlers?


5.

What are Coca
-
Cola’s prospects for success in the future? Will information systems
make a difference? Why or why not?






2


Review Questions




1. What is the role of knowledge management and knowledge management programs in
business?


Define knowledge management and explain its value to businesses.


Describe the important dimensions of knowledge.


Distinguish between data, knowledge, and wisd
om and between tacit knowledge and
explicit knowledge.


Describe the stages in the knowledge management value chain.




2. What types of systems are used for enterprise
-
wide knowledge management and how
do they provide value for businesses?


Define and des
cribe the various types of enterprise
-
wide knowledge management
systems and explain how they provide value for businesses.


Describe the role of the following in facilitating knowledge management: portals,
wikis, social bookmarking, and learning management

systems.



3. What are the major types of knowledge work systems and how do they provide value
for firms?


Define knowledge work systems and describe the generic requirements of knowledge
work systems.


Describe how the following systems support knowled
ge work: CAD, virtual reality,
and investment workstations.



4.
What are the business benefits of using intelligent techniques
for

knowledge
management?


Define an expert system, describe how it works, and explain its value to business.


Define case
-
base
d reasoning and explain how it differs from an expert system.


Define a neural network and describe how it works and how it benefits businesses.


Define and describe fuzzy logic, genetic algorithms, and intelligent agents. Explain
how each works and th
e kinds of problems for which each is suited.