3 Line IT Support Analyst

aboardarmΔιακομιστές

4 Δεκ 2013 (πριν από 3 χρόνια και 11 μήνες)

308 εμφανίσεις




3
rd

Line IT Support Analyst



Reports to



IT Systems and Support Manager


Job Purpose



To build, maintain and support HML IT systems in a commercially effective
manner



Dimensions



Health Management Ltd is the UK’s leading independent provider of

medical
advice to large corporates and the public sector. Based in Sussex, London,
Manchester and at client sites around the UK,

the company has approximately
20
0 employees including Doctors and Nurses.



Business Objectives


Health Management has a n
umber of objectives, which are set out in our
Values, Quality Policy and annual strategy plans. You should be familiar with
each of these. Your role will impact on all of these in particular our objective
for:



100% Client retention



Improving customer sat
isfaction



Personal Skills


Good telephone manner

Good time management skills

Ability to effectively prioritise incoming workload

Ability to communicate in plain English to all levels of staff both verbally and in
written format



SMART Objectives

(Targ
ets)


To be confirmed



Specific
Responsibilities


Network

Infrastructure

Manage and maintain network security

Design and
Build new server
platforms

and other infrastructure

Network
switch and traffic management

Managing G
roup Policy

and AD structure

MS
E
xchange

Server

maintenance and

administration

Microsoft
IIS
administration

and web security

Management of Backup

and DR facilities

Citrix

design,
build and a
dministration

VSphere design, build and a
dministration

Equalogic SAN Administration

and other stor
age

tasks

Monitoring of the network

and analysis of trends

Manage and maintain telephone systems and VOIP installations


Helpdesk

Accepting 3
rd

line tickets escalated from the helpdesk


Security

Administering the

firewall
s

and VPNs

Maintaining IT security

across
the company

in accordance with our
p
olicies


Other

Evaluation and implementation of hardware

Evaluation and implementation of software

Liaising with suppliers and ordering services

Maintain and test our disaster recovery facilities



Other Respons
ibilities


Providing

support on:



Bespoke in house applications



INVU DMS



Any other HML technology systems



Contingency

Responsibilities


Contingency Responsibilities

for Head Office:



Implement DR Plan
responsibilities
as required


Specific

Competencies


MCSE or equivalent qualification

Any Vmware or Citrix accreditation VCP VCDX CCA CCEA CCIA would
be highly desirable