Confirmation and Clearing 2013

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3 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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Confirmation and Clearing 2013

Contents


Approach to Confirmation and Clearing (C&C)


Operational strategy


Capacity management


Delivery assurance



Changes to IT


Applications


Infrastructure



Process changes



Communications



Questions




Approach to C&C

Capacity

Strategy

Assurance

Operational Strategy


Critical national infrastructure


Customer centric design


Stabilise existing systems


Focus on whole IT capability


Capacity


Demand unknown


Over
-
supply of operational capacity


Delivery assurance


Extensive systems testing


Dress rehearsals


‘Mob’ testing



Changes to IT

Scalability

Resilience

Performance

Design principles



Minimised points for failure



All core products autonomous (failure
in one does not impact others)



Move core systems to supported
software and hardware



“Always on” core systems (no need to
“switch over”)



All systems designed to scale to meet
demand

Changes to IT

System Changes



IT architecture in the ‘cloud’


Go
-
live end of June



Extended contingency/DR capability



Link products optimised



New version of Track


Go
-
live early July



Capability augmentation



Enhanced monitoring



Clearing vacancies via Search tool

Technology
Strategy

High
performance
systems

Core activities on results day 2012

Core activities on results day 2013

Amazon Web Services


EC2

End to End (High Level)

Call Centre

UCAS @ Rosehill


Disaster Recovery

HEI
s

Apply

Onyx

Apply

Onyx

Topaz On
-
Premise

Tribal/SAP/etc.

(also
Weblink
)

Applicants for
Track

Track

AZURE

Track

AZURE

Internet

Microsoft Cloud
Services

Amazon Web Services


EC2

Scenario: HEI confirmation decision

Call Centre

UCAS @ Rosehill


Disaster Recovery

HEI
s

Apply

Onyx

Apply

Onyx

Topaz On
-
Premise

Tribal/SAP/etc.

(also
Weblink
)

Applicants for
Track

Track

AZURE

Track

AZURE

Internet

Microsoft Cloud
Services

HEI makes
decision on
application

Decision

transferred to
TOPAZ (via
Weblink
)

TOPAZ
replicates

TOPAZ
publishes

decision to
TRACK

Applicant

receives decision
(via TRACK)

Amazon Web Services


EC2

Scenario: Applicant Clearing Choice

Call Centre

UCAS @ Rosehill


Disaster Recovery

HEI
s

Apply

Onyx

Apply

Onyx

Topaz On
-
Premise

Tribal/SAP/etc.

(also
Weblink
)

Applicants for
Track

Track

AZURE

Track

AZURE

Internet

Microsoft Cloud
Services

Applicant logs
in to track

Applicant

makes
clearing choice

Choice
transferred to
TOPAZ

TOPAZ
replicates

choice

Choice
transferred to
HEI

Changes to IT

Extensive IT testing through:



Application testing



Business event testing


ABL


Confirmation


Results days


Clearing



Dress rehearsals



‘Mob’ test


10 July

Technology
Strategy

Testing

Changes to IT


Redeveloped for performance



One system not two



Cloud
-
based



New user interface



Fantastic feedback



New branding



Comms

throughout June



Screen shots to members soon

Technology
Strategy

Track

Track screen shots

Track screen shots

Track screen shots

Track screen shots

Process changes

Results day timings



2012 timings worked well



Minimal changes for 2013



Clearing vacancies published


18:00 P Day
-
1



Track go
-
live on A Level day


07:00

Technology
Strategy

Timings

Scottish clearing

Results

Tues 06

Wed 07

Thu 08

Fri 09

2013

2012

Results

Tues 07

Wed 08

Embargo process

By 17

May

2013

By 14 June 2013

17 June
-
05 July 2013


Information
pack sent by
UCAS.
Contains
letter,

agreement
and
examples of
good practice

Step 1


Members
sign and
return
agreement


Plan and
implement
any process
changes

Step 2


UCAS chase
non returns

Step 3

Communications

Members

Applicants

Stakeholders


Transparency with members



C&C briefings



Daily log


regular updates



Multi
-
media approach for summaries



SMS ‘urgent’ channel



Social media to reach applicants



Social media to scan the environment



Escalation mechanism for issues



Questions

Philip Blaker

Head of Admissions Services

p.blaker@ucas.ac.uk